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Work Background
FREELANCESENIOR PROJECT MANAGER AND MANAGEMENT ADVISOR
Sep. 2023Lisbon, Portugal · HybridStrategic advising, project management and team coordination within digital transformation initiatives
• Overall project management, coordinating disparate teams into one unit accountable for process reengineering, automation and execution.
• Advisory to Executive Leadership teams (ranging from CEO and CFO/CRO to hands-on senior roles, like Engineering, Sales and Operations VP's).
MyselfPersonal Sabbatical
Jul. 2022 - Aug. 2023Despite being offered some exciting positions, I decided to take a couple of months off to rest appropriately from the most challenging and successful years I had in my career, but ended up enjoying full-time parenting and family nurturing too much... so I extended the break for a full sabbatical leave-like period, focusing on physical and mental health, some hobbies I'd never had the chance to pursue, and an overall mid-life-like self-assessment.
Following some levels of success, and now already after the fact, I highly recommend some grounding and inner-self towards new goals and career highs!
Universidade EuropeiaDEPUTY DIRECTOR OF IT
Mar. 2020 - Jun. 2022Lisbon, Portugal · HybridKey Responsibilities:
• Key stakeholder steering regularly to Portugal CEO
• Liaison between Global Education group and Portugal business unit
• Management of Portugal's business unit strategic and operational projects within the 3-year digital transformation programme
• Management of Portugal business unit IT Operations and IT Budget Key Achievements:
• Successfully led teams and IT suppliers across 4 distinct time zones (GMT +/- 5)
• Successfully delivered projects per stream of the 3-year digital transformation programme:
• Student Acquisition: redesign of client acquisition processes (while migrating to Salesforce with Genesys CTI integration) to improve operational/back office and sales efficiency
• Student Experience: implementation (from scratch) of Student Portal, Student App, Canvas Learning
Management System, and Future Classroom Experience
• Cloud and SD-WAN: migration and consolidation of multiple local data centres to a global strategy (tier-3)
Teleperformance PortugalAutomation Solutions Manager
Feb. 2019 - Sep. 2019Lisbon, Portugal · On-siteKey Responsibilities:
• Development of strategic planning for automating business cases (technology, energy, e-commerce, tourism, finance, and health-services market fields).
• Team assembly (from zero to 10 employees) and leadership/coordination.
• Relationship management of crucial RPA partners, from selection (by project fit) to partnership negotiation. Key Achievements:
• Hired all the team in one month: solutions architect, developers, business analysts and support engineers.
• Governance alignment with Center of Excellence and with Ibero LATAM region in 1,5 months. Implementation of intelligent automation standards regarding the whole group.
• Sales enablement sessions to leverage business development for Teleperformance Portugal
• Surpassed the yearly goal of bots delivery by 25% (in 75% of the time)
REDITUS, SASenior Manager
May. 2013 - Jan. 2019Lisbon, Portugal · On-siteKey Responsibilities:
• Pre-sales and Project management with a focus on customers of telco and media industries
• Engineering team management
• Solutions architecture advisory in both project pre-sale (design, sizing and cost estimate) and operational implementation phases
• R&D projects architecture design and coordination (towards achieving new software products) Key Achievements:
• Organisation Transformation Projects - architecture and coordination of transformation projects with crosscutting impact on organisation information systems (reaching 3000 employees)
• Product Lifecycle Management (PLM) Processes - design and implementation of processes to standardize and quality assurance within the development and maintenance of products and applications (both for internal use as for customers and partners)
• Implementation of Project Management Platform - integrate all processes, data, rules and teams in a single platform (Microsoft Visual Studio Team Foundation Server) for all company projects, including integrated project management support (Microsoft Project Server); support PLM processes for non-Microsoft environments (Redmine and Jira)
• Robotic Process Automation framework implementation for a leading insurance company (Portuguese market)
REDITUS, SAManager
May. 2008 - Apr. 2013Lisbon, Portugal · On-siteKey Responsibilities:
• Project pre-sales and Project Management with a focus on customers of telco, media and finance industries;
• Engineering team management
• Solutions architecture in both project pre-sales (design, sizing and cost estimate) and operational
implementation phases. Key Achievements:
• Vodafone Portugal Enterprise Partners Platform - conception, pre-sale and project management of the Enterprise Partners Platform that supports the pre-sales and after-sales Vodafone services together with its partners. Cross-selling of other services and products from Reditus services catalogue;
• RedBOX (Reditus and Angola Investment Bank) - co-conception and project management of the
implementation of a solution to support Contact Centre operations from voice, video communications to team management.
Liberty MutualSenior Application Management Engineer
Oct. 2007 - May. 2008Lisbon, Portugal · On-site
ESRI PortugalSenior Software Engineer
Apr. 2007 - Sep. 2007Lisbon, Portugal · On-site
darwinSoftware Engineer
Oct. 2005 - May. 2008Lisbon, Portugal · On-site
NOVO BANCOSoftware Engineer
Oct. 2005 - Mar. 2007Lisbon, Portugal · On-site
Contar, Electronica IndustrialSoftware Engineer
Aug. 2004 - Sep. 2005Lisbon, Portugal · On-site
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