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Work Background
N-PAX PHILIPPINES, INC.General Manager
Jun. 2014 - May. 2026Philippines, TaguigLead the strategic, operational, and financial direction of a software solutions company specializing in HRIS, payroll, and workforce management systems. Drive business growth, oversee end-to-end solution delivery, and align technology initiatives with client business objectives across industries.
Key Achievements:
1. Expanded client base by 500% (from ~10 to 50+). 70% are clients for 5+ years, demonstrating good customer experience.
2. Achieved 300%+ growth in sales and annual maintenance revenue over 10 years through new & recurring client engagements.
3. Awarded Top Division (3x) for achieving targets and the highest profitability in the organization.
Key Responsibilities:
1. Business Development & Client Engagement
• Lead go-to-market strategies, sales lifecycle management, and client engagements, driving revenue growth and market expansion.
• Build strategic partnerships and conduct market analysis to improve pipeline visibility and conversion.
2. Technology Solutioning & Delivery Leadership
• Direct design and development of HRIS and payroll systems, ensuring scalability, compliance, and alignment with business needs.
• Lead cross-functional teams using Agile/DevOps, ensuring effective solution delivery and governance.
3. Consulting, Implementation & Project Management
• Act as a trusted advisor, leading requirements gathering, fit-gap analysis, and process optimization initiatives.
• Manage end-to-end, multi-site implementations, ensuring delivery within scope, timeline, and budget.
4. Quality, Support & Service Excellence
• Establish QA and testing frameworks to ensure system reliability and compliance.
• Build and optimize customer support operations, including SLA and performance management.
5. Financial & Operational Leadership
• Oversee budgeting, cost control, and contract management to ensure profitability.
• Implement governance frameworks and drive operational efficiency through performance monitoring and process improvements.
Hoya Glass Disk PhilippinesIT Manager
Jul. 2010 - May. 2014Philippines, DasmariñasLed IT strategy, operations, and governance within a high-volume manufacturing environment, aligning technology initiatives with business goals, lean manufacturing principles, and Japanese quality standards. Drove digital transformation, improved system reliability, and enabled data-driven decision-making.
Key Achievements:
1. Established end-to-end IT infrastructure and data center from startup, enabling scalable, secure, and reliable operations.
2. Implemented Financials, Payroll, ERP, MES, Shop Floor, and Analytics systems, improving integration, visibility, and decision-making.
Key Responsibilities:
1. IT Strategy & Program Delivery
• Developed IT strategies aligned with business objectives, leveraging continuous improvement (Kaizen) principles.
• Led multiple IT projects, ensuring delivery within scope, timeline, and quality standards while managing risks and stakeholders.
2. Data Analytics & Operational Enablement
• Implemented BI and analytics solutions to support decision-making and improve operational visibility.
• Delivered reporting frameworks for performance monitoring and process optimization.
3. IT Operations & Infrastructure
• Managed end-to-end IT operations, ensuring high availability and minimal downtime for mission-critical manufacturing systems.
• Oversaw infrastructure lifecycle, including deployment, upgrades, and maintenance.
4. Governance, Risk & Compliance
• Enforced IT policies covering security, disaster recovery, and ISO compliance, ensuring audit readiness and system reliability.
5. Continuous Improvement & Service Delivery
• Drove automation and process improvements to enhance efficiency and support lean operations.
• Directed IT service management, improving support quality and minimizing production disruptions.
6. Financial & Team Leadership
• Managed IT budgets and assets, optimizing costs and resource utilization.
• Led and developed IT teams, fostering a culture of accountability and continuous improvement.
Intellion Automation SystemsVP for Software Design & Engineering
Apr. 2006 - Apr. 2010Philippines, General TriasProvided executive leadership for software engineering, solution architecture, and technology strategy, delivering scalable enterprise solutions across multiple industries. Combined strategic oversight with hands-on technical leadership to drive business growth, innovation, and operational excellence.
Key Achievements:
1. Led the design and development of enterprise ERP systems for education and manufacturing sectors, enabling process integration, operational efficiency, and scalable business operations.
2. Pioneered the integration of SMS/text messaging capabilities into ERP solutions, enhancing real-time communication, user engagement, and operational responsiveness.
Key Responsibilities:
1. Technology Strategy & Architecture
• Defined and executed technology roadmap aligned with business objectives and market demands.
• Served as Chief Software Architect, designing scalable, high-performance solutions and ensuring alignment with client and operational requirements.
2. Business Development & Client Engagement
• Led client acquisition and executive engagements, including requirements analysis, solution positioning, and proposal development.
• Conducted market and technology analysis to identify growth and innovation opportunities.
3. Program Delivery & Operational Excellence
• Oversaw end-to-end project delivery, managing scope, timelines, resources, and quality across multiple initiatives.
• Established delivery frameworks and drove process improvements to enhance efficiency, cost control, and client satisfaction.
4. Financial & Vendor Management
• Managed budgeting, financial performance, and vendor partnerships to ensure profitability and cost-effective solutions.
5. Leadership & Technical Oversight
• Built and led cross-functional teams, fostering innovation and high performance.
• Maintained hands-on involvement in system design and development, bridging business needs with scalable technical solutions.
Hitachi Global Storage TechnologiesTest Manager
Jan. 2005 - Aug. 2005PhilippinesLed end-to-end testing strategy and execution for a cross-border SAP migration from the Philippines to the global headquarters in the USA, ensuring system integrity, business continuity, and successful deployment across geographically distributed teams.
Key Achievements:
1. End-to-End Testing Excellence & Compliance
Delivered full-cycle SAP testing (SIT, UAT, performance) with successful sign-off from end-users, internal audit, and Global HQ, ensuring system integrity, audit readiness, and compliance with global standards.
2. Successful SAP Migration Execution
Led testing and validation for the seamless migration of SAP systems from the Philippines data center to the US Global Data Center, completed on schedule with minimal risk and no disruption to business operations.
Key Responsibilities:
1. Test Strategy & Execution
• Developed and executed test strategies covering SIT, UAT, and performance testing, aligned with program milestones and business requirements.
• Led cross-functional testing activities, ensuring readiness, quality, and on-time delivery.
2. Stakeholder Management & Coordination
• Acted as the central point of contact for testing, providing status updates, risk reporting, and issue escalation to leadership.
• Collaborated with SAP teams, super users, and training leads to align system readiness and user preparedness.
3. Defect Management & Quality Assurance
• Managed end-to-end defect lifecycle, improving issue resolution and minimizing project impact.
• Ensured complete, accurate, and audit-ready test documentation and compliance with quality standards.
4. Performance & Risk Management
• Oversaw stress testing to validate system stability under production conditions.
• Proactively identified and mitigated risks through structured planning and stakeholder coordination.
5. Global Delivery Environment
• Coordinated testing across multinational teams, ensuring alignment with global program objectives and timelines.
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