Kat Browning - Freelance Administrator, Katmuss Business Administrative Support Servicess (BASS)

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Work Background

AWF ServicesBusiness Growth Administrator

Feb. 2022Manchester, England, United KingdomRecruitment: Writing Copy and creating job adverts using Canva Listing available roles on LinkedIn, Open University and Manchester University Shortlisting suitable candidates for expansion of the business using LinkedIn’s ATS Acknowledging applications and inviting to interview; providing minute-taking support for candidate interviews Notifying candidates of outcome Actioning background checks including DBS checks (working with children) and VISA checks Writing Operational Procedure documents for new starters; delivering a new starter induction to impart information regarding Safeguarding, Data Protection and our business processes Researching potential business expansion areas, including hiring for Languages and Science Tutors

BASS - Business Admin Support ServicesBusiness Administrative Support Services

Aug. 2021Greater Manchester, England, United Kingdom

Tea and JamFounder and Director

Apr. 2016Manchester, England, United KingdomThe Tea & Jam Collective is a growing group of amateur musicians who gather together in order to share and enjoy their music-making and/or performance. In my role as Founder and Coordinator of the Tea and Jam Concert Series, I am resposible for: - liaising with artists (inc. Accompanists) for the facilitation of our participants - liaising with venues regarding requirements, inc the provision of refreshments - liaising with potential participants and providing excellent customer care - creating marketing content to advertise the series - any other ad hoc duties required by the series.

Tea and JamFreelance Music Tutor

Sep. 2005Manchester

KatmussFreelance Performer, Educator, Writer and Creator

Jan. 2007North West, England Clarinet Bass Clarinet (specialist) Alto Sax Tenor Sax Bari Sax

AWF TutoringAdministrative Assistant

Aug. 2021Manchester, England, United KingdomResponsibilities Include: Account Management and Customer Services: Providing first point of contact for prospective and current clients Collating progress and billing reports and sending to respective Client Contacts within Stockport Council and Parents/Guardians, where appropriate Billing: Ensuring attention to detail and pupil confidentiality on invoices for: Private Clients Schools Councils Sending Payment reminders throughout billing cycle, offering any support required to ensure timely payment Applying purchase orders to applicable pupil invoices Website & Social Media Establishing and updating website with new branding (awf.services) updating Facebook, Instagram and Google My Business pages with relevant posts and updates Funding: Researching funding pots available for BAME STEM tuition Writing Costings and funding bids for projects

PrivatePersonal Assistant

May. 2023 - Feb. 2024Manchester Area, United KingdomResponsibilities: Washing up, cleaning, washing clothes and any ad hoc household chores as requested Pet care for the family dog, including walking, feeding and sourcing disability-led funding for procedures such as spay and grooming Conducting phone calls on behalf of my client regarding appointments, medical issues and university coursework Driving my client and their children to appointments; exercising discretion when dealing with my client’s family's personal details Maintaining secured document regarding family details to aid future engagement with family services and utilities Submitting necessary paperwork regarding my access to my clients information, to ensure access to discuss sensitive information, as required The above is done in the strictest confidence, to protect both my client and their children, who are in the care system.

International Clarinet AssociationCommittee Member

Sep. 2023 - Jan. 2024

Auto Trader UKRetailer Support (Formerly 'Digital Partnership Advisor')

Feb. 2022 - Feb. 2023Manchester Area, United KingdomI provided support to some of Auto Trader's biggest customers. Working to tight deadlines when booking on PPC, and employing attention to detail to ensure the best experience of our customers. Responsiblities in brief: Technical / Marketing Assisting customers with any issues regarding data feeds, APIs Utilising data gathered from Using multiple systems to quote and book on any of our 32 products offered Administration / DataManipulation Match Reporting: ensuring Sales data provided by our External customers is in the correct format and anonymised before uploading to our match system Using V-Lookups to cross-reference two spreadsheets in the event of any missing information, and Pivot Tables to summarise data points Calculating budget, and click distribution Using internal data systems to pull reports on customer activities and spend Utilising Outlook Emails and Calendars to keep my busy schedule organised, and any ongoing email cases are flagged Customer Services Calls: Ensuring GDPR guidelines are met when authenticating customers Aiming for 1st call resolution if the customer is calling with regards to any issues Fielding queries relating to access to the customer Portal and directing any queries involving decision makers to email our account support inbox Attending any meetings/calls with Account Managers/Directors and their customers should the need arise to support and gain better understanding of the customers’ strategy and goals Emails: ManagingAdhering to 48-hour SLA with requests from both Internal and External Customers for the account support inbox as well as my own queue Ensuring the timely sending of recurrent reports;

SenséeCustomer Service Representative

Apr. 2019 - Jul. 2020Working from HomeWorking on behalf of Sensee Recruitment Ltd., I worked for Hastings Direct in Motor Sales and Servicing. Responsibilities: Taking Insurance Servicing calls in line with regulatory guidelines (GDPR and Financial Conduct Authority guidelines), with excellent attention to detail Completing often complex customer journeys in a timely manner, with meticulous attention to detail Managing Email accounts (Sensee and Hastings), including scheduling meetings, calls etc (MS Office) Due to working home alone, I managed my own time/priorities using the above tools Using clear concise language to communicate inter-departmentally and with customers, both verbally and via email Attending 1:1 meetings with my manager and within the team for call feedback Keeping abreast of any operational updates I became a Renewals agent at Hastings due to my diligence and skill as a customer service agent.

Infinity Jazz OrchestraLead Tenor

Jun. 2016 - Jul. 2019Manchester, United Kingdom

Code Nation - Creating Employable TalentStudent

Feb. 2019 - Mar. 2019Manchester, United KingdomIntroduction to Front-End Development: Javascript HTML/CSS

Cooperative General Insurance ServicesCustomer Service Adviser

Jun. 2017 - Jan. 2019ManchesterResponsibilities: Taking Insurance Servicing calls in line with regulatory guidelines (GDPR and Financial Conduct Authority guidelines), with excellent attention to detail Completing often complex customer journeys in a timely manner, with meticulous attention to detail Managing my own time within the working day Using clear concise language to verbally communicate inter-departmentally and with customers Attending 1:1 meetings with my manager and within the team for call feedback Keeping abreast of any operational updates

Halton and Warrington Music Support ServiceMusic Teacher

Feb. 2016 - Feb. 2017Warrington, United Kingdom

Theatre AlibiProfessional Musician

Aug. 2015 - Dec. 2015Exeter, United KingdomI played Bass Clarinet/Alto Saxophone/Electric Piano, interpreting scores written for "Olive and the Dream Train (composed by Thomas Johnson) quickly and accurately; this included having very little time to learn newer skills, such as how to operate loop/volume pedals, as well as incorporating the playing of various Sound effects on the well-known application, Garage Band. Being on stage at all times meant I had to have a professional outlook, without any lapses of concentration... some of my theatrical training came into play too!