Requests
24
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Work Background
International Clarinet AssociationCommittee Member
Sep. 2023 - Jan. 2024
PrivatePersonal Assistant
May. 2023 - Feb. 2024Manchester Area, United KingdomResponsibilities:
Washing up, cleaning, washing clothes and any ad hoc household chores as requested
Pet care for the family dog, including walking, feeding and sourcing disability-led funding for procedures such as spay and grooming
Conducting phone calls on behalf of my client regarding appointments, medical issues and university coursework
Driving my client and their children to appointments; exercising discretion when dealing with my client’s family's personal details
Maintaining secured document regarding family details to aid future engagement with family services and utilities
Submitting necessary paperwork regarding my access to my clients information, to ensure access to discuss sensitive information, as required
The above is done in the strictest confidence, to protect both my client and their children, who are in the care system.
AWF ServicesBusiness Growth Administrator
Feb. 2022Manchester, England, United KingdomRecruitment: Writing Copy and creating job adverts using Canva
Listing available roles on LinkedIn, Open University and Manchester University
Shortlisting suitable candidates for expansion of the business using LinkedIn’s ATS
Acknowledging applications and inviting to interview; providing minute-taking support for candidate interviews
Notifying candidates of outcome
Actioning background checks including DBS checks (working with children) and VISA checks
Writing Operational Procedure documents for new starters; delivering a new starter induction to impart information regarding Safeguarding, Data Protection and our business processes
Researching potential business expansion areas, including hiring for Languages and Science Tutors
Auto Trader UKRetailer Support (Formerly 'Digital Partnership Advisor')
Feb. 2022 - Feb. 2023Manchester Area, United KingdomI provided support to some of Auto Trader's biggest customers.
Working to tight deadlines when booking on PPC, and employing attention to detail to ensure the best experience of our customers. Responsiblities in brief: Technical / Marketing
Assisting customers with any issues regarding data feeds, APIs
Utilising data gathered from Using multiple systems to quote and book on any of our 32 products offered
Administration / DataManipulation
Match Reporting: ensuring Sales data provided by our External customers is in the correct format and anonymised before uploading to our match system
Using V-Lookups to cross-reference two spreadsheets in the event of any missing information, and Pivot Tables to summarise data points
Calculating budget, and click distribution Using internal data systems to pull reports on customer activities and spend
Utilising Outlook Emails and Calendars to keep my busy schedule organised, and any ongoing email cases are flagged
Customer Services
Calls:
Ensuring GDPR guidelines are met when authenticating customers
Aiming for 1st call resolution if the customer is calling with regards to any issues
Fielding queries relating to access to the customer Portal and directing any queries involving decision makers to email our account support inbox
Attending any meetings/calls with Account Managers/Directors and their customers should the need arise to support and gain better understanding of the customers’ strategy and goals
Emails:
ManagingAdhering to 48-hour SLA with requests from both Internal and External Customers for the account support inbox as well as my own queue
Ensuring the timely sending of recurrent reports;
BASS - Business Admin Support ServicesBusiness Administrative Support Services
Aug. 2021Greater Manchester, England, United Kingdom
AWF TutoringAdministrative Assistant
Aug. 2021Manchester, England, United KingdomResponsibilities Include:
Account Management and Customer Services:
Providing first point of contact for prospective and current clients
Collating progress and billing reports and sending to respective Client Contacts within Stockport Council and Parents/Guardians, where appropriate
Billing:
Ensuring attention to detail and pupil confidentiality on invoices for:
Private Clients
Schools
Councils
Sending Payment reminders throughout billing cycle, offering any support required to ensure timely payment
Applying purchase orders to applicable pupil invoices
Website & Social Media
Establishing and updating website with new branding (awf.services)
updating Facebook, Instagram and Google My Business pages with relevant posts and updates
Funding:
Researching funding pots available for BAME STEM tuition
Writing Costings and funding bids for projects
SenséeCustomer Service Representative
Apr. 2019 - Jul. 2020Working from HomeWorking on behalf of Sensee Recruitment Ltd., I worked for Hastings Direct in Motor Sales and Servicing. Responsibilities:
Taking Insurance Servicing calls in line with regulatory guidelines (GDPR and Financial Conduct Authority guidelines), with excellent attention to detail
Completing often complex customer journeys in a timely manner, with meticulous attention to detail
Managing Email accounts (Sensee and Hastings), including scheduling meetings, calls etc (MS Office)
Due to working home alone, I managed my own time/priorities using the above tools Using clear concise language to communicate inter-departmentally and with customers, both verbally and via email
Attending 1:1 meetings with my manager and within the team for call feedback
Keeping abreast of any operational updates
I became a Renewals agent at Hastings due to my diligence and skill as a customer service agent.
Code Nation - Creating Employable TalentStudent
Feb. 2019 - Mar. 2019Manchester, United KingdomIntroduction to Front-End Development: Javascript
HTML/CSS
Cooperative General Insurance ServicesCustomer Service Adviser
Jun. 2017 - Jan. 2019ManchesterResponsibilities:
Taking Insurance Servicing calls in line with regulatory guidelines (GDPR and Financial Conduct Authority guidelines), with excellent attention to detail
Completing often complex customer journeys in a timely manner, with meticulous attention to detail
Managing my own time within the working day
Using clear concise language to verbally communicate inter-departmentally and with customers
Attending 1:1 meetings with my manager and within the team for call feedback
Keeping abreast of any operational updates
Infinity Jazz OrchestraLead Tenor
Jun. 2016 - Jul. 2019Manchester, United Kingdom
Tea and JamFounder and Director
Apr. 2016Manchester, England, United KingdomThe Tea & Jam Collective is a growing group of amateur musicians who gather together in order to share and enjoy their music-making and/or performance. In my role as Founder and Coordinator of the Tea and Jam Concert Series, I am resposible for: - liaising with artists (inc. Accompanists) for the facilitation of our participants - liaising with venues regarding requirements, inc the provision of refreshments - liaising with potential participants and providing excellent customer care - creating marketing content to advertise the series - any other ad hoc duties required by the series.
Halton and Warrington Music Support ServiceMusic Teacher
Feb. 2016 - Feb. 2017Warrington, United Kingdom
Theatre AlibiProfessional Musician
Aug. 2015 - Dec. 2015Exeter, United KingdomI played Bass Clarinet/Alto Saxophone/Electric Piano, interpreting scores written for "Olive and the Dream Train (composed by Thomas Johnson) quickly and accurately; this included having very little time to learn newer skills, such as how to operate loop/volume pedals, as well as incorporating the playing of various Sound effects on the well-known application, Garage Band. Being on stage at all times meant I had to have a professional outlook, without any lapses of concentration... some of my theatrical training came into play too!
KatmussFreelance Performer, Educator, Writer and Creator
Jan. 2007North West, England Clarinet
Bass Clarinet (specialist)
Alto Sax
Tenor Sax
Bari Sax
Tea and JamFreelance Music Tutor
Sep. 2005Manchester
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