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Work Background
FERRAGAMORetail Manager France & Monaco - UK - Germany
Jan. 2024Monaco di Baviera, Baviera, GermaniaResponsible for retail strategy and stores across three countries: France; Germany and UK. 20 DOS
FERRAGAMORetail Manager Central Europe
Jun. 2023 - Jan. 2024Monaco di Baviera, Baviera, Germania
Fabiana FilippiGlobal Retail Manager
Jul. 2021 - Jun. 2023Milano, Lombardia, ItaliaGlobal Retail Manager with strong focus on business and people development.
In charge of retail related operations and relationships with key stakeholders and partners.
ValextraRetail Manager Europe & USA
Dec. 2018 - Jul. 2021Milano, ItaliaRecruited to develop the European and American retail market and increase market awareness in those territories. Reports to the Global Retail Director and manages a team of 7 direct reports and 3 indirect reports in visual merchandising, operations and training across 9 retail stores in the region. Manage the operational performance of the stores in the area, including profit and loss, promotional activity and staff performance. Identify, review and implement new sales opportunities and strategic plans to boost store performance, increase sales, profitability and surpass targets.
Develop and mentor store teams to surpass KPI targets, and build a culture of success, encourage staff development and career progression. Handled all staff-related matters, including recruitment, training and complex and sensitive issues around disciplinaries and grievances.
Led the store management teams to achieve their individual and team performance targets, chair management meetings to review performance and areas for improvement. Implemented customer initiatives and continuous improvements.
Highlights
• Implemented a transformational programme of proactive people management and coaching that resulted in double-digit growth within six months. • Reviewed and created a new retail structure, processes, procedures, brand ambassadors and a new retail management team.
• Introduced KPI monitoring for team and individual performance.
• Implemented weekly and monthly review meetings to review performance.
• Developed, introduced and presented products and selling training sessions and coaching.
CELINERetail Trainer Europe
Apr. 2018 - Dec. 2018Parigi, FranciaPromoted to take leadership for retail training in the region for 20 stores and 180 employees. Developed and delivered training at store level to managers and retail staff that focused on retail excellence, product knowledge, selling skills and customer interaction. Liaised with internal stakeholders, including the merchandising teams. Delivered onboarding and fundamental courses at the learning house in Paris.
Highlights
• Developed and introduced digital training and content with an easily accessible system for all employees.
• Launched the Voice of the Customer (VOC) project for customers to directly feedback to the business that resulted in the introduction of relevant coaching and training.
CELINEStore Manager
Nov. 2016 - Mar. 2018Milano, ItaliaI started my experience in Milano as a career progression from the Venice store, after a short-term support mission in London. Transition manager for our Milano Flagship store with a mayor focus on team consolidation and motivation through a dedicated action plan including daily support, coaching, KPI monitoring and training. Active set-up of new clientele management structure (in store events, one to one appointments and prospects management) and product expertise. Since July 2017, fully in charge of Céline Rinascente Milano dept. store business which now accounts two points of sale: leather goods and rtw&shoes. Main focus on new store opening in September 2017, while working on a daly basis to explore new opportunities within the mall to attract, capture and convert new clients.
CÉLINEStore Manager
Jul. 2014 - Jun. 2017Venice, ItalyStart-up of Céline Venice store, fully involved in team recruitment process. Main focus on driving sales through active clientele activities ( capture of new profiles, retention and engagement), team coaching and support. ( KPI management at store and individual level). Brand awareness and exposure to the market have been two among my main objectives. Special projects includes events creation and collaborations with key partners in town. Managerial role includes participation to buying sessions too. After three full years in the role, Venice became a solid, double-digits growing store allowing me to move to next step in my career progression, having a well-prepared succession plan. While helming the role I had the opportunity to be onboard special missions for store openings (Barcelona) and support (London).
BurberryDepartment Manager
Jun. 2011 - Jun. 2014Venice Area, ItalyDaily tracking of store and department KPI. Coaching a team to achieve company results as well as personal and professional development. Running store and department reports to increase productivity and maximize efficiency. Adhere to Visual Merchandising guide lines to implement business through a powerfull display.
BurberryAssistant Department Manager
Jan. 2010 - Jun. 2011Venice Area, ItalyTransition from Venice Airport Store to Venice Mainline Store.
BurberrySales
May. 2009 - Jan. 2010Venice Area, ItalySales Associate at Burberry Store in Venice Airport, Italy.
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