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Work Background
The Cusp StudioCo-Founder
Jan. 2024Bozeman, Montana, United StatesWe’re passionate about those on the cusp of transformation — ready for their next era. Our mission is to provide brand development, strategy, and support to changemakers birthing their visions into reality. This is our contribution to the creation of a more just, holistic, and harmonious planet. Our vision is a world where brands and individuals weave stories together, where shared meaning builds a richer, more sustainable future for all.
BoulevardSales Development Representative
Jul. 2022 - Oct. 2023Los Angeles, California, United States
Hawke MediaBusiness Development Representative
Feb. 2022 - Apr. 2022Santa Monica, California, United States- Outbound 500+ emails a day
- Cold Call 30+ prospects - 104% above quota - 5+ hours a day prospecting using various platforms
Gafcon, Inc.Labor Relations Consultant
Sep. 2021 - Jan. 2022San Diego, California, United StatesHave a deep understanding of the nuances of prevailing wage enforcement. Craft and implement a proactive approach to meeting compliance needs. Mitigates risk by ensuring contractors know the rules and regulations prior to starting work on the project.
REIOperational Specialist
May. 2021 - Sep. 2021San Diego, California, United StatesAssisted multiple departments to ensure a positive and lucrative customer experience.
AppleOrder Support Specialist
Feb. 2021 - Sep. 2021San Diego, California, United StatesWorked under tight time commitments to handle complex support issues as well as take charge of both incoming and outgoing customer contact to ensure first call resolution and customer satisfaction for Apple's customers. Develop creative solutions to complex customer problems, identify and highlight emerging customer issues, and submit feedback on the customer-handling process.
AppleRCC Sales Specialist
Sep. 2020 - Feb. 2021San Diego, California, United StatesAssist the customer on their journey to understanding and acquiring Apple products and services. knowledgeable about Apple product features and related accessories translate use cases into customer recommendations and, ultimately, complete the transaction with the customer while providing a best-in-class customer experience. It is a dynamic, performance-based work environment where contacts are monitored, recorded and assessed.
AppleiOS Tier 1 Chat Support
Jun. 2020 - Sep. 2020San Diego, California, United StatesHelped customers to solve problems with their iOS devices. Repaired relationships. Shared knowledge on exciting new features of iOS devices. Learned an entirely new skill in a remote position.
AppleBusiness Expert
Oct. 2017 - Aug. 2018United StatesDiscover needs for small businesses, entrepreneurs, and local organizations. Learn how the individual company uses technology daily, and then problem solve how to improve on that. Reached out to potential leads to build a relationship and open an account. Facilitate in-store briefings, workshops, and other events.
AppleSpecialist
May. 2017 - Jun. 2020Highly skilled at uncovering customers’ needs, then following through with custom tailored solutions. I’m the first person customers meet when they enter the store, and the person who guides them — advising, selling, and even setting up their new products. I performed other roles within the store too. Like maintaining visual merchandising and assisting team members. I stayed excited, and on top of news about products and initiatives, ready to apply my learning in customer interactions.
REICustomer Service Specialist
Feb. 2015 - May. 2017San Diego, CaliforniaHandling returns, repairs, special orders, placing online orders, customer dissatisfaction, event registration, and wedding registry. Banking. Bike builds.
Birch Aquarium at ScrippsVolunteer
Jul. 2013 - Nov. 2015Educating and engaging our guests about the aquatic life in our exhibits and outside at our local beaches.
Queen Anne PoolLifeguard/Swim Instructor/ Water Aerobic Instructor
Sep. 2012 - Feb. 2013
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