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India
Work Background
the fwrd groupDirector of Operations And Business Development
Aug. 2024New York, United Statesthe fwrd group is a growth consulting firm specializing in high-impact advisory, strategic planning and Fractional CMO services for indie, female-founded brands. Through a high-touch, tailored approach, we help our clients attract more customers, expand market presence and drive revenue growth.
24 Seven TalentClient Services Manager
Jan. 2024 - Jun. 2024Accomplishments: Developed email sales marketing strategy for underperforming satellite office resulting in increased conversion rates (up from 13%). Brought on 6 new logos in 3 month period; handled all contract negotiations and matrix management of ongoing deliverable-based projects.
the fwrd groupDirector of Operations
Aug. 2023 - Aug. 2024New York, New York, United States
Hygge Home HelpCo-Founder
Mar. 2023Denver, Colorado, United StatesHygge Home Help is an organization business specializing in supporting families, individuals, and seniors navigate life transitions with ease. With an empathetic and efficient approach, we help our clients simplify their homes and lives. Let us make your next life transition seamless—learn more at www.hyggehomehelp.com
Let's Do ThisManager, Partnerships and Key Accounts
Jun. 2022 - May. 2023London, England, United KingdomAccomplishments: Responsible for onboarding 20 initial launch partners in the United States market, developed retention strategies for key accounts ranging up to $2 million in ARR, and creating scaleable sales process to grow satellite market.
GetAcceptSenior Customer Success Manager & People Manager
Apr. 2021 - Jun. 2022Malmö, Skåne County, SwedenAccomplishments: Ongoing year-over-year growth (20% in NAMER); grew team to 3 ppl and grew client base to 100+ clients, 1,000 end-users managed KPIs for 3 person team. Also sole US-based HR function for 10+ employees; planned & executed 2 nation-wide conferences remotely in Miami and New York.
GetAcceptCustomer Success Manager
Jan. 2020 - Jun. 2022Malmö, Skåne County, SwedenAccomplishments: First CSM hire in United States and achieved personal & team quota for fiscal year 2020 & 2021. Also developed playbook for end-to-end technical onboarding, ongoing client management & education, and renewal strategies.
LinkedInAccount Executive
Jun. 2018 - Jan. 2020San FranciscoAccomplishments: Achieved 95% of $995k quota in year 1, achieved 91% of $1 million quota in year 2
Robert HalfDivision Director
Apr. 2017 - May. 2018San Francisco Bay AreaAccomplishments: Brought San Francisco team rank to #1 in North America for revenue production (approx. $15 million annually) and top 5 at international level
**Associate Vice President title given for reaching $1 million annual billed hours in 2017
Robert HalfStaffing Manager
Nov. 2015 - Apr. 2017San Francisco Bay AreaAccomplishments: Top 100 revenue performer for the company, ranked International Rookie of the Year 2016 based on revenue and client count
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