Requests
18
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Work Background
Second Life Candles LLCOwner
Jan. 2023Los Angeles, California, United States
TikTokGlobal Program Manager - Ecosystem Labeling
Jan. 2022Los Angeles, California, United States
CareRevStrategic Operations Manager
Feb. 2021 - Jan. 2022Los Angeles, California, United States- Project Managed operational improvement initiatives for Marketplace, Ops, and Growth & Strategy team project needs. Managed stakeholders, allocated resources,
- Implemented streamlined credentialing system to replace manual entry, cutting credentialing time by >50% and improving scalability by >300%
- Designed and Implemented 3 Salesforce verticals to fix workload, visibility, accountability
- Built forecasting models for company KPIs, including shifts posted, shifts filled, professional activations, and expected shift revenue on a rolling quarterly basis. Implemented goal forecasting with accuracy of ~90%
- Established standard modeling procedures/strategies, compiled financial forecasts for VPs
- Designed additional needed data infrastructure, consulted with data and engineering to build, execute, and standardize collection. Created reporting and dashboards for ops teams
- Modeled growth patterns for new and existing account growth to enable Account Managers to set realistic and visual expectations with facility partnerships
- Centralized reporting and product request processes, obtaining data & product buy-in
BIGOSenior Operations Manager
Jun. 2020 - Feb. 2021Los Angeles, California, United States- Promoted to Senior Manager within two months of starting position. Hired, trained, and directly managed a team of 9 LA teammates and 11 CDMX Support Staff
- Planned, designed, and executed over 50 events on the BIGO Live app for "Family" users, bringing in over $36 Million in direct revenue over 7 mos, and increasing event attendance 1200% from 78 to 1000 avg users/day, managing a $1 Million/month event budget
- Improved ROI average for budget spent from appx. 4x to over 6x by cutting unnecessary cost and implementing more volume on ROI-positive and engaging events
- Strategized Family education and accessibility, resulting in over 200% growth -- 1500 additional Family groups created and over 22,000 additional Active Users
- Absorbed Canada region ops, and oversaw strategy & goals for North America Family Ops
- Launched "Family Focus" program to increase customer support and Family Growth, providing each family with an "Advisor" as a resource for improving community and growth
- Overhauled and automated records & reporting infrastructure (GSheets, JS, SQL) standardizing team and company processes, eliminating 95% of manual entry (25-30h/day)
- Reduced response time to Family Support Whatsapp chats from >3 days to <12 hours, reduced failure rate from 50% to <10% with organization and accountability tracking
- Forecasted KPIs and set OKRs for team for annual growth to meet company objectives
- Awarded "Outstanding Employee" of 2020 for the US team
BirdOperations Associate
Feb. 2020 - Jun. 2020Greater Los Angeles Area• Train and Supervise the Charger Operations team, managing 15+ specialists responsible for contractors across 50+ markets
• Eliminate over 100 hours of labor per week by building and managing infrastructure for data collection. Created a CRM system from 60+ integrated sheets, SQL, JavaScript, Python functions, and middleware (Zapier) automations.
• Design experiments and A/B Test hypotheses for effectiveness on owned KPIs, I.e. incentives, pricing, engagement
• Strategic management of Gig Contractor onboarding in the US and Europe, including program design and app UI
• Create weekly, monthly, quarterly reports for Business Reviews covering conversion, spend, and pickup rate KPIs
• Regular ad-hoc data analysis and business case, process, and documentation creation for department initiatives
• Utilize Tableau, Mode SQL (DBMS) to mine and aggregate data and build dashboards for KPI monitoring
• Forecast and meet dynamic weekly and quarterly goals for new-contractor quotas, between 500-10,000 weekly
• Develop and manage ad spend strategy, overseeing click through rates, cost-per-click, cost-per-acquisition (CPA)
• Create and integrate working procedures company-wide to ensure the best User Experience for contractors and Riders by balancing complex relationships amongst Charger, Rider, Nest, Trust & Safety, and Government Partnerships teams
• Source, consult on, and integrate cost-effective vendor software (Sonar, Zapier, Zendesk Sell, Tray.io) and in-house solutions to bridge information gaps between Ops processes and Database functions
• Plan and execute gig contractor integration into new market launches based on market capacity and vehicle allocation
• Consult cross-functionally with Eng teams on Consumer Product and App Features • Research and manage competitive positioning and strategy, including competitor pricing, products, tech, and trends
BirdOperations Supervisor
May. 2019 - Jun. 2020
BirdOperations Specialist, Team Lead
Oct. 2018 - Jun. 2020Los Angeles, California
BirdOperations Specialist
May. 2018 - Jun. 2020Greater Los Angeles Area
IM FlashProcess Technician
Jun. 2016 - Apr. 2018Lehi, Utah• Optimized and managed semiconductor manufacturing processes using control charting, project management, procedure optimization, experimentation, and root cause and data analysis.
• Managed factory prioritization for PVD and Implant areas under directives of parent firms, Intel and Micron, and directly maintained product compliance to customer specifications; prevented 1000+ quality failures over the course of 2 years
• Trained and certified in PPE and HAZMAT regulations, OSHA standards, and maintained highest possible safety score.
• Created and frequently updated documentation for processes; revised 10+ documents, each saved 100+ hours per year in training, reference, and procedural efficiency and potentially over $50,000 in product
• Performed analysis on mechanical procedures from schematics, drawings, parts lists, work-orders, and engineering reqs. • Collaborated with Process-, Equipment-, and Data Engineers, and Management for projects on product improvement.
• Controlled product quality on over 100,000 units each week, including qualification testing, tool maintenance, process improvement, and statistical analysis, requiring a base knowledge in Physical Vapor Deposition and Ionic Implants.
• Ensured cross-functional, multi-departmental trainings and created training plans for peers and new-hires.
University of Utah - David Eccles School of BusinessTeaching Assistant (Operations Management)
Dec. 2015 - Feb. 2017Greater Salt Lake City Area
AllstateOffice Manager
Aug. 2015 - Jan. 2016Salt Lake City, UT• Handled daily operations of insurance payments, vehicle transfers and new customers, and information collection.
• Extended 20 - 40 cold calls daily to prospective customers to for insurance policies; obtained 10 new clients for the agent.
• Executed weekly special projects to identify and capture prospective clients for personal and commercial insurance.
American ExpressIntern
Jun. 2015 - Aug. 2015Salt Lake City, UtahCompliance and Privacy in Global New Accounts
• Analyzed root causes of compliance violations of federal and bank regulations on Customer Support team, then developed an improvement action plan; implemented five strategies in employee incentivization, procedure optimization, testing, and qualification testing to raise compliance scores from 94% to 98% or higher, in less than 3 months.
University of Utah Department of TheatreExecutive Assistant
Aug. 2014 - Apr. 2015204 s 1500 e Rm 206, Salt Lake City, UT 84115• Improved office organization by 50%, by digitizing and filing student records and streamlining mail delivery. • Processed student records, invoices, scholarship applications and awards, and professor tenure applications.
• Scheduled and managed travel and appointments for the Dean and other department executives.
• Drafted, edited, and finalized advertisement media, tenure applications, scholarship offers, marketing material, playbills, memos, departmental newsletters, and official notices and presentations for the Dean, CFO, Marketing, and professors.
• Coordinated all classrooms and schedules for classes, productions, seminars, and vocal coaches.
Palm Beach TanManager in Training
Mar. 2014 - Sep. 2014Saratoga Springs, UT• Boosted overall salon productivity and earnings by 10% during tenure. • Processed weekly sales, inventory, and payroll reports, and tracked employee sales metrics and learning progress
• Managed trainings on sales, related tanning science, product knowledge, retention, systems/safety, and customer care
University of Utah Red ZoneSales Associate
Apr. 2012 - Jun. 2013Sandy, UtahSales, cashier and money flow, maintenance, organization, and extensive product knowledge. Independent shift and total store coverage frequently required.
AeropostaleSales Lead Manager
Jun. 2011 - Mar. 2014Park City, UT• Oversaw 20+ associates in Park City and The District retail locations; implemented daily marketing directives.
• Directed, managed and improved shipment reception and processing, raising efficiency by over 30%.
• Optimized sales and conversion metrics, typically $1000-$5000 per day, occasionally over $30,000.
Jordan School DistrictSweeper
Feb. 2007 - Aug. 2011Riverton, UtahCleaning and maintenance of schools and equipment. Detail-oriented and sometimes strenuous work involved.
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