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Work Background
Mozambique Leaf TabacoData Engineer/Manager
Aug. 2018Mozambique5 years optimizing data infrastructure, ETL pipelines, and analytics. Expertise in cloud platforms (Azure, AWS and GCP), ETL development, and team leadership. Highlights: Led ETL projects, cutting processing time by 30% and enhancing data accuracy.
Orchestrated seamless migration to Azure, reducing costs by 25% and boosting scalability.
Managed and mentored 5 data engineers, delivering projects ahead of schedule.
Achievements: 40% reduction in data anomalies through proactive data quality measures.
Real-time synchronization of critical systems, enriching decision-making.
20% campaign optimization via Apache Spark analysis. Led team of 5 engineers, ensuring efficient pipelines and fostering collaboration.
Drove data-driven solutions, amplifying business insights. Developed ETL processes, alleviating data processing bottlenecks.
Integral role in a successful migration to Azure, ensuring heightened performance.
MLTSenior Application Support Specialist
Oct. 2012 - Mar. 2018MozambiqueDiagnosed and resolved intricate application issues, consistently achieving a 98% customer satisfaction rate.
Collaborated closely with software development teams to provide timely solutions and ensure seamless updates.
Led root cause analysis efforts, reducing recurring incidents by 20% and improving overall system stability.
Conducted user training sessions, creating comprehensive guides that improved user self-sufficiency by 30%.
Played a key role in optimizing application performance, resulting in a 15% increase in system responsiveness. Provided advanced technical support for critical software applications, maintaining a 95% first-call resolution rate.
Managed incident escalation, ensuring timely and accurate communication to stakeholders and management.
Led a team of support analysts, fostering collaboration and knowledge sharing, resulting in a 25% increase in team efficiency.
Developed and updated knowledge base articles, reducing support response times by 15%.
Implemented proactive monitoring tools, identifying and resolving potential issues before they impacted users.
Mozambique Yellow PagesSystem Engineer
Sep. 2007 - Oct. 2012MaputoI worked as Systems Engineer for 5 years, architecting, implementing, and optimizing robust IT infrastructures. Expertise in designing complex systems that blend on-premises and cloud environments to achieve optimal performance, scalability, and cost-efficiency. Led cross-functional teams to successfully deploy cutting-edge solutions, resulting in a 30% improvement in system responsiveness and a 20% reduction in operational costs. Proficient in troubleshooting and root cause analysis, I consistently ensure system availability, minimizing downtime and enhancing user experiences. By staying at the forefront of technological advancements, I drive continuous improvement and facilitate seamless integration of emerging tools and methodologies. Key Accomplishments: Designed and executed migration of legacy systems to virtualized architecture, increasing scalability and reducing infrastructure costs by 25%.
Spearheaded a disaster recovery plan that reduced recovery time by 40%, ensuring business continuity during critical outages.
Collaborated with software development teams to optimize application performance, resulting in a 50% reduction in response time.
Implemented robust monitoring and alerting systems, enabling proactive issue detection and resolution, reducing system downtime by 15%. Resolved over 100 complex application issues, maintaining a 95% user satisfaction rate and reducing average resolution time by 25%.
Collaborated with development teams to identify and patch critical software vulnerabilities, enhancing application security and safeguarding user data.
Led training sessions for support teams, equipping them with advanced troubleshooting techniques, resulting in a 20% reduction in escalations to development.
Initiated and managed a comprehensive knowledge base, streamlining issue resolution and empowering users to find self-help solutions.
Computer & Dreams LdaSystems Engineer and Application Support Analyst
Nov. 2005 - Sep. 2007MaputiProvide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email messages for customers seeking help. Install, modify, and repair computer hardware and software. In charge on installing, supporting, and maintaining servers and other computer systems, and planning for and responding to service outages and other IT related problems.
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