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Work Background
ShopeeSenior Associate, Regional Operations Shopee Xpress
Jan. 2022 - Aug. 2022Singapore• Led a team of 2 associates to drive strategic initiatives and optimisation pilots to improve efficiency and lower cost-per-order (CPO) in middle-mile logistics through minimum viable products (MVPs)
• Analysed and proposed alternative routes on high impact air routes to cut middle-mile cost by 20% with minimal impact on lead time and service level agreement (SLA)
• Collaborated with Product Managers and Local Operations team to push for feature improvements, digitise operational data and promote data governance
ShopeeAssociate, Regional Operations Listings & Search
Jan. 2020 - Dec. 2021Singapore• Promoted listing quality and compliance through various listing violation detections on category and brand attributes using rule-based text matching logic in Spark SQL and Python
• Drove platform-wide data migration of more than 100,000 brand values across 800 million listings using regular expressions (regex) and text processing in Python
• Analysed short-tail and long-tail keyword search results and supervised keyword evaluation processes across 8 markets to ensure high global search accuracy of above 90%
• Prepared at least 3 Business Requirement Documents (BRDs) and conducted more than 5 User Acceptance Tests (UATs) for various listing improvements and system migration
Jardine Engineering SingaporeManagement Engineering Trainee
Aug. 2019 - Dec. 2019Singapore• Coordinated with project engineers, consultants and clients on technical specifications, project timelines and document submissions for 2 major projects
• Supervised technicians and workers to ensure timely execution of scheduled production plan
• Calculated engineering requirements for mechanical ventilation pressures according to standards
ShopeeIntern, Regional Operations
Jun. 2018 - Dec. 2018Singapore• Researched on seller operation processes, benchmarked competitor platforms and communicated relevant education contents and features to sellers
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