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Work Background
Sweitzer Inc.Freelance Consultant
Aug. 2024 - Mar. 2025Berkeley, California, United States• Conducted interviews with key stakeholders to gather insights into business operations, communications, and IT challenges.
• Identified inefficiencies in Sweitzer Construction’s IT infrastructure and systems, leading to streamlined processes and updated hardware for employees.
• Refreshed employee onboarding processes, created an updated employee handbook, and provided basic IT support for office equipment and technology.
AccentureCommunications Manager
Sep. 2022 - Dec. 2023San Francisco Bay AreaWorking with organization leadership, I was tasked with re-branding existing websites and communication vehicles, creating new distribution lists and a hierarchy for those lists, as well as updating and disseminating new branding materials for the new organization.
AccentureOnboarding Project Manager
Aug. 2021 - Sep. 2022San Francisco Bay Area- Led onboarding team of 15 people for large-scale project to adopt new monitoring software
- Worked to coordinate and verify scope of 1,000+ legacy applications
- Communicated with application teams regarding deadlines, escalating issues to leadership
- Oversaw continued onboarding of 250+ business critical applications to new monitoring software
AccentureChange Management Manager
Jan. 2021 - Aug. 2021Chicago, Illinois, United States- Oversaw monthly metrics reporting to leadership
- Worked with 4 cross-functional teams to promote upcoming departmental events and activities
- Produced departmental all-hands calls for 500+ employees with Microsoft Teams Live Events
AccentureSenior Information Technology Analyst | Customer Relations Manager
Feb. 2018 - Jan. 2021Chicago, Illinois- Managed & implemented a redesign of the Accenture Digital Workplace Operations (DWO) support site, including revised page hierarchy, improved site navigation and reduced scrolling
- Created & delivered a variety of communications and technology alerts, working with Accenture leadership and device owners to create awareness around new technologies, training around devices and potential challenges
- Developed & executed a marketing plan for the DWO team to promote DWO offerings, workplace technologies, and support offered for DWO entitites.
- Built leadership presentations outlining DWO roles and responsibilities, including the creation and adoption of an internal workshop on Microsoft Surface Hubs, available to all Accenture employees
- Created & produced internal videos on product demonstrations, available to all Accenture employees
JMC Wealth ManagementClient Concierge | Office Manager | Communications Manager | HR Generalist
Jan. 2014 - Feb. 2018Greater Chicago Area- Served as the primary contact for all 300+ clients - potential, current and past
- Created, distributed, and managed 2 newsletters to clients, ensuring all were up-to-date with the latest information and news about the firm
- Assisted clients daily with various needs, such as financial questions, all technical issues and scheduling needs
- Supported clients on the use of workplace technologies including eDelivery, Microsoft Office Suite products, Zoom, and join.me - allowing for ease of communication via screen sharing
- Guided and assisted staff of 8 with access to the company's cloud sharing service and all other onboarding/offboarding needs
CM ServicesSenior Association Manager | Marketing Communications Manager
Jul. 2011 - Dec. 2013Glen Ellyn, IL- Served as a liaison between two large non-profit clients and their customer bases, providing assistance and correspondence as needed
- Collaborated directly with regional managers and department heads on product offerings for customers
- Managed all social media platforms for clients, promoting their various products and services
- Oversaw necessary updates to all client websites
- Handled the launch of new products geared towards customer recognition
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