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Work Background
SemwardChief Executive Officer
Jul. 2021Delaware, USAAs a dynamic entrepreneur, I am the founder and owner of Semward LLC. My company provides end-to-end support in e-commerce sales and catalog creation to over 50 companies operating in 18 countries. I specialize in ensuring all requirements are met for selling a product in a specific country, including compliance with local regulations, production, distribution, and customer service. Through our successful endeavors, we achieved a remarkable growth of 157% from 2021 to 2023, generating a total sales revenue of 24 million dollars for our clients. Established Semward LLC, providing end-to-end support in e-commerce sales and catalog creation.
Expanded the company's services to over 50 companies operating in 18 countries.
Analyzed legal requirements in the countries where our clients intended to sell their products, and organized production, distribution, and customer service accordingly.
Developed and implemented strategies to help clients achieve their sales objectives, managing their operations effectively.
Enabled the company to achieve a growth rate of 157% and reach 24 million dollars in sales from 2021 to 2023.
C.H. RobinsonGeneral Manager
Feb. 2024 - May. 2024Istanbul, TürkiyeGeneral Manager C.H. Robinson, Istanbul, Turkey
• I closely collaborate with sales teams to strategize and implement
initiatives aimed at business expansion. Providing subject matter
expertise, I support new sales efforts and ensure alignment between
sales and operations.
• I implement account management routines to deliver excellent
service to existing customers and drive growth. Strengthening
relationships with carriers, I optimize capacity procurement and
deliver superior value.
• Holding P&L responsibility, I monitor financial performance and
execute strategies for profitability. I develop and execute business
plans focused on sustainable growth in the domestic market.
• Leading change initiatives, I communicate effectively and foster a
culture of continuous improvement. Providing leadership and
mentorship, I drive team productivity and performance excellence.
• I drive recruitment efforts to attract top talent and foster a culture of
excellence. Supporting employee development through training andcoaching programs.
• I develop existing accounts to unlock additional revenue streams
and foster collaboration. Monitoring market trends and customer
needs, I identify opportunities for expansion.
• I maintain and optimize relationships with carriers to ensure
seamless service delivery. Collaborating with carriers, I enhance
operational efficiency and mitigate risks.
AmazonCountry Site Lead - Operations Manager
Feb. 2022 - Oct. 2023İstanbul, TürkiyeI undertake the management of TR-MP RBS-AVS Organization. The Amazon Vendor Services (AVS) team offers customers around the world exciting products and deals, helping great brands of all kinds grow successfully. Our job is to actively develop the customer experience and we do this by working closely with our brand partners, and collaborating internally with key retail functions such as supply chain, marketing and buying teams . I am actively managing 9 departments as RBS-AVS department TR-MP Site Lead, Vendor Mail Box / Vendor Live Chat / Winston Core / PSS / PO / Proactive / DEAL / Marketing / Flex. Currently, 180+ vendors with a total yearly budget of 15M$+ are served and all Amazon activities are carried out by 9 departments under the roof of AVS. 2022-2023 AVS team has grown by 161.9% and as TR-MP we have been maintaining the EU leadership for 14+ months. · Build workforce management (staffing, scheduling and business continuity) and capacity planning processes for · Lead Projects to improve planning and execution efficiency and support worldwide network of business units, and operational centers.
· Identify/Implement capacity planning and workforce management tools and technology enablers that will improve operating accuracy and efficiency
· Manage the development of global standards (Average Handle time, NPT, Shrinkage, Attrition) and set goals for Continuous Improvement (CI) efforts.
· Communicate these plans and report on their execution to various stakeholders, and continuously improve the planning and execution cycle.
· Monitor performance by analyzing performance statistics; evaluating staffing schedules to match volume demand; evaluating potential productivity, quality, and customer-service standards; identifying and resolving problems; determining system and process improvements.
· Promote process improvement and standardization of processes across all sites in the network.
· Proactively identify service improvement opportunities.
Robust VenturesChief Marketing Officer
Oct. 2021 - Feb. 2022London, United KingdomRobust Ventures has access to 1.1 billion consumers , 60 % of global economy via major e-commerce channels Robust Ventures, founded in 2020 and backed by leading investors, is a borderless D2C (“direct to consumer”) Lead a team of 20+ managers responsible for marketing, brand development, and customer acquisition across multiple product categories.
Develop and implement comprehensive marketing strategies to drive brand awareness, customer engagement, and revenue growth globally.
Utilize data-driven insights to identify market trends, consumer behavior patterns, and competitive landscapes to inform marketing strategies and optimize campaign performance.
Establish and maintain strategic partnerships with key stakeholders, including e-commerce platforms, influencers, and advertising agencies, to maximize brand exposure and market reach.
Oversee the development and execution of integrated marketing campaigns across digital, social media, traditional media, and other relevant channels.
Drive customer acquisition and retention initiatives, leveraging customer segmentation, personalized marketing, and CRM strategies to enhance brand loyalty and increase customer lifetime value.
Monitor and analyze marketing performance metrics, track KPIs, and provide regular reports to the executive team, showcasing the effectiveness of marketing initiatives.
Collaborate closely with product development and operations teams to align marketing strategies with product launches, pricing strategies, and supply chain management.
Build and nurture a high-performance marketing team, providing coaching, mentorship, and professional development opportunities to enhance individual and collective capabilities.
ByteDanceOperations Team Manager
Oct. 2019 - Feb. 2021Istanbul, TurkeyMaximize a positive customer experience by identifying, understanding, and resolving inquiries; maintain oversight of service delivery, taking responsibility for escalated issues;
Prepare daily, weekly and monthly performance reports for review and to complete necessary administrative tasks;
Monitor, evaluate and report on business trends to be able to plan and implement staffing schedules based on business demands and customer volumes;
Coach, counsel and motivate performance to achieve winning results;
Perform daily activities to meet and exceed performance metrics;
Develop new procedures or you will improve the existing ones;
Assist with the developing and evaluation of all staff, including handling correction action when necessary.
InGame GroupManager of EMEA Customer Relations
Nov. 2018 - Apr. 2019Istanbul, TurkeyMaintaining websites and looking at data analytics
Organizing events
Updating databases and using a customer relationship management (CRM) system
Coordinating internal marketing and an organization's culture
Monitoring performance
Conceive and develop efficient and intuitive marketing strategies
Organize and oversee advertising/communication campaigns (social media) and promotional events
Conduct market research and analysis to evaluate trends, brand awareness and competition ventures
Initiate and control surveys to assess customer requirements and dedication
Write copy for diverse marketing distributions (brochures, press releases, website material etc.)
Monitor progress of campaigns using various metrics and submit reports of performance
Collaborate with managers in preparing budgets and monitoring expenses
GiltCountry Marketing Sales Support Manager
Feb. 2017 - Feb. 2018Westchester County, New YorkResponsible for all marketing and promotional activities.
Responsible for Business Development (B2B).
Responsible for the achievement of daily, weekly or monthly sales.
Compiling and Analyzing Market information so as to develop future strategies for the Company.
Calling on the prospective leads and data generated on a regular basis.
Report manager of the company on a daily basis about the collective information of a particular day.
Develop a marketing strategy in accordance with the overall company goals and vision
Prepare and manage a marketing plan for an intended product, service, idea or event
Help create and promote the overall brand identity of the company
Be a vital force in the creation and distribution of all varieties of marketing materials
Attend marketing conferences and seminars as required
Oversee and prepare marketing budgets
Foster and manage positive customer relationships
Negotiate advertising contracts
YouNow, Inc.Country Community Manager
Feb. 2016 - Feb. 2017Theater District, New YorkCommunity Manager at YouNow: Successfully managed and engaged with the community.
Community Growth: Implemented strategies to drive growth, increase engagement, and enhance brand visibility.
User Support: Provided prompt and helpful support, addressing inquiries and resolving issues effectively.
Content Moderation: Oversaw moderation processes, ensuring a safe and positive community environment.
Social Media Management: Managed channels, creating engaging content and fostering conversations.
Influencer Collaboration: Collaborated with influencers to expand community reach.
Community Events: Organized and facilitated events, fostering interaction among users.
Skills: Community Engagement: Built and nurtured a vibrant community through effective communication.
User Support: Demonstrated excellent customer service skills, resolving concerns.
Content Creation: Created compelling content to promote brand awareness.
Social Media Strategy: Executed strategies to enhance engagement and grow brand presence.
Analytical Skills: Utilized data to analyze behavior and drive data-informed decisions.
Crisis Management: Managed conflicts, ensuring a positive user experience.
Collaboration: Worked with cross-functional teams to align community efforts.
Achievements: Increased community engagement, fostering an active user base.
Launched initiatives, improving user satisfaction and retention.
Implemented moderation strategies, creating a safe community environment.
Orchestrated successful events, driving participation and loyalty.
Built strong relationships with influencers, expanding community reach.
Turkish AirlinesQuality Assurance Department Manager / Senior Cabin Chief
Sep. 2006 - Jan. 2016Istanbul, TurkeyCertification: TK-2547 Aircraft Experience: Gulfstream G450 - TC-ATA
Boeing 777-300 ER
Boeing 737-400/500/600/700/800-NG/900-NG
Airbus A310/A319/A320/A321/A330 ER/A340 ER
Responsibilities: Flight Safety: Ensure compliance with safety regulations and maintain a secure environment.
Passenger Satisfaction: Deliver excellent customer service and enhance the travel experience.
Cabin Crew Performance: Support and maintain high service standards.
Flight Reports: Prepare comprehensive reports on flight operations and incidents.
In-Flight Duties: Coordinate and manage in-flight tasks for smooth operations.
Emergency Preparedness: First Aid Training: Handle medical emergencies with essential first aid skills.
Defibrillator Use: Proficient in using defibrillators during cardiac emergencies.
After Shock Awareness: Knowledgeable about post-accident shock situations.
Firefighting and Burn Treatments: Skilled in fire response and burn treatments.
Survival Training: Ensure passenger safety during emergencies.
Premise: Communication and Collaboration: Engage in effective communication with colleagues.
Company Compliance: Uphold policies and adhere to regulations.
Quality Assurance: Maintain high operational standards.
Training and Development: Enhance operational efficiency and teamwork.
Educational Programs: Deliver training on flight operations and safety procedures.
Leadership Skills: Provide guidance and leadership to cabin crew.
Turkcell Global BilgiManager of Customer Services Operations
Mar. 2004 - Aug. 2006Istanbul, TurkeyOperations Manager at Turkcell: Achieved 124% team growth, managed 24/7 operations in six languages.
Process Optimization: Implemented strategies to streamline workflows and enhance operational performance.
Team Development: Mentored teams, fostering a culture of continuous growth and improvement.
Client Satisfaction: Delivered tailored solutions, exceeding client expectations and building strong relationships.
Quality Assurance: Maintained service excellence and met performance targets through rigorous quality control.
Skills: Leadership: Inspired teams to achieve outstanding results and fostered a culture of success.
Project Management: Successfully executed projects, ensuring timely delivery and desired outcomes.
Operational Analysis: Utilized data-driven insights to identify improvement opportunities and drive growth.
Process Enhancement: Implemented innovative solutions to optimize workflows and reduce costs.
Multilingual Communication: Effectively engaged with customers in six languages.
Problem Solving: Proactively addressed operational challenges, ensuring seamless service delivery.
Achievements: Led 124% team growth, surpassing targets and contributing to company success.
Managed 24/7 operations, providing uninterrupted customer support and high service levels.
Delivered exceptional service in six languages, ensuring customer satisfaction.
Recognized for exceptional leadership, team performance, and exceeding operational goals.
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