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Work Background
backupswarmContent Manager
Jan. 2025Remote
HazelcastLead Technical Writer
Nov. 2013 - May. 2024-Authored and maintained various technical documents including manuals, tutorials, how-to guides, release notes, blogs, and white papers.
- Collaborated closely with technical teams and leveraged multiple user channels.
- Mentored a team of technical writers, fostering skill development and standardizing content.
- Improved overall documentation usability leading to reduced support calls (around 25%).
- Trained the in-documentation AI tool.
- Maintained style guides to ensure consistent content language.
- Exercised the methodologies of an agile software company environment.
- Learned and enjoyed new skills in the open-source community.
TelenityTechnical Writer/Manager for Quality and Documentation
Jun. 2002 - Aug. 2013- Authored and maintained comprehensive software and training documentation.
- Mentored writers on content standardization.
- Introduced workflows that improved team productivity.
GVZService Developer and Technical Writer
Dec. 2000 - Jun. 2002- Developed internal and end user documentation.
- Analyzed voice recordings and designed TTS and SR interfaces.
BankapitalSystem Development and Documentation Specialist
Oct. 1998 - Mar. 2000- Designed and documented banking user interfaces.
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