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Work Background
NeoBetSenior Compliance Manager / Deputy MLRO / Responsible Gaming Champion
Jun. 2023Ensuring compliance of the Company with all applicable laws and regulations, the
conditions of the license and all instructions and directives issued by the regulating
authorities. Specialisation: - Responsible Gaming integration and implementation (including Neccton /Mentor)
- Regulation directive implementation
- Updating of internal procedures and documentation
- AML screening KYC, CDD, EDD, High Risk Player Management
Interwetten GroupCompliance Manager Nordics
Jun. 2022 - May. 2023Compliance and Deputy MLRO for Netherlands, Germany and Sweden.
Specialisation: Casino License applications, Due diligence, Industry Best Practice, Quality Improvements, Complaints, Legal challenges and Project Management.
NetBetCompliance Officer
Jan. 2022 - May. 2022MaltaManaged compliance efforts for license applications in Germany and Denmark, overseeing Austria under MGA license. Coordinated and monitored license obligations in established and emerging regulated markets, conducting audits and reviews. Updated and designed effective processes and policies. Controlled end-to-end tasks efficiently, including customer claims and legal disputes. Built strong relationships with regulatory authorities to facilitate approvals and ensure compliance. Developed project plans, reports, and schedules for stakeholders and cross-functional teams.
ComeOn GroupComplaints & Compliance Specialist
Apr. 2020 - Jan. 2022Compliance in Sweden, Denmark, Germany, Norway and Finland with their respective licenses. End-to-end complaints processing, legal challenges and regulatory reporting.
Quality assurance of the respective customer service team via monthly auditing up to 400 chat and email tickets. Monitoring the legal compliance framework in the respective jurisdictions.
GlobalData ConsumerGlobal Key Account Director
Jun. 2018 - Dec. 2019London, United Kingdom
Euromonitor InternationalKey Account Manager
Feb. 2016 - Jun. 2018London, United KingdomCustom Corporate Business Intelligence and bespoke Market Research
CGU InsuranceBusiness Development Manager
Sep. 2013 - Sep. 2015Melbourne, Australia
Guild InsuranceSenior Business Manager
Apr. 2011 - Sep. 2013Melbourne, Australia
Allianz InsuranceSales Consultant
Nov. 2007 - Sep. 2011Managing portfolio of 43 brokers, previous year 86 including 4 brokers of other panels Australia wide
Facilitation & Solutions to all Gnesis partners on day to day business
Monitoring & Measuring current business performance against set targets through renewal retention and new business development
Provide quarterly reviews to brokers to manage and enhance their portfolio with Allianz
Reporting on progress towards targets
Database management on Salesforce by updating and reinforcing communication with brokers on a regular basis
Monitoring team goals Auditing and performance management of the Australian 4WD Scheme
First point of contact for reporting on Datawarehouse, Teamworks & Sunrise
Wesfarmers InsuranceSales Representative
Nov. 2006 - Nov. 2007Selling of commercial and niche insurance products to private and business sectors
Specialist in truck-, business-, home-, landlords-, liability insurance
Escalation handling
Team leading / training new staff/ second in charge
Market analysis - competitor behaviour
First point of contact for primary alliances (Landlords product)
ONCALL Interpreters & TranslatorsCustomer Service Agent
Jan. 2005 - Dec. 2006Distribution of translation projects to NAATI accredited translators
Acting as liason between Family Courts, Department of Immigration, Ministry of foreign affairs
Training inhouse staff on MS - Office (all
ComplinetBusiness Development Manager / Sales Exectuve
Jan. 2004 - Dec. 2005development of internet solutions for the German and Swiss financial services sector on money laundering and compliance
LexisNexisInternational Account Manager / International Sales Development
Jan. 2002 - Dec. 2004for 568 law firms in 38 countries (mainly EU & Russia)
Main Objective: liason between London office & German branch Increasing current revenues, securing renewals, debt chasing
Editing , Interviewing lawyers for biographical purposes, proof reading
Creating projects designed to generate more business in Germany & EU
Participation on conferences with high net worth individuals
Relationship development & networking on an international level
Sales representations worldwide to board of directors
SWISS AIRCustomer Service / After Sales Management
May. 2001 - Nov. 2001Customer Liason for large suppliers throughout Europe
Translations of sales contracts Sales Analysis for all team members
Invoicing & Debt Chasing
Greenman GroupAccount Manager
Jan. 2001 - Dec. 2002Customer Liason for large suppliers throughout Europe
Translations of sales contracts Sales Analysis for all team members
Invoicing & Debt Chasing
MitwohnzentraleSales Representative / Customer Service Agent
Jan. 1999 - Jan. 2001
Professional Office CommunicationsApprentice
Jan. 1996 - Dec. 1999
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