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Work Background
IT AvalonSenior Program Manager
Jan. 2023-Managed the Epicor ERP upgrade to Kinetic in early 2024
-Assisted in establishing and implementing a new Service Desk for America's Teams
-Program Manager for 30, 60, 90-Day America's goals including facilitating bi-weekly stakeholder and steering committee meetings, producing company-wide updates, and following up with task owners for the status of the open tasks.
-Oversee facility reconfiguration, coordinate contractors, review invoices, present costs to Sr. Leadership Team
-Provide expertise on best practices on projects to new Project Manager
-Assisting in recommendations for how to approach upcoming e-commerce and additional integration projects on the horizon
-Providing feedback on new Project Management software to aid customer in determining the best product for their needs.
Inter-Coastal ElectronicsProgram Manager
Jan. 2022 - Dec. 2023Mesa, Arizona, United States-Evaluated project status throughout the duration of the project and make changes as necessary.
-Monitored and tracked spending against approved budget to ensure profit objectives are attained.
-Approved expenditures, generated purchase requests, placed and expedited orders.
-Enforced adherence to project requirements and ensured completion of project tasks.
-Reviewed, revised, redlined, and approved technical documentation including manuals, processes, procedures, packing lists, engineering drawings, engineering designs, etc. for accuracy.
-Reviewed and implemented corrective actions as well as changes to the project specifications, schedule, and/or plan.
-Confirmed system, product, and/or part capabilities and/or performance when necessary.
Perform administrative paperwork for P.O., cost reimbursements, status reports, travel, etc.
-Collected, analyzed, and summarized project information and data into weekly project status reports and/or presentations to ensure programs are aligning with government regulations and standards. -Demonstrated knowledge of the principles, policies, and practices of system acquisition to plan, organize, and coordinate critical aspects of the development, production, and deployment of systems, subsystems, and equipment
-Demonstrated knowledge of the system equipment life-cycle phases and the documentation, analyses, and reviews associated with those phases.
Endowance SolutionsProgram Management Office Lead
Jan. 2018 - Dec. 2022Remote-Leveraged industry best practices while ensuring that all projects are delivered on time, within scope, and within budget.
-Drove delivery process excellence and successful execution of projects by coordinating resources and internal stakeholders.
-Cultivated and maintained operational efficiency by ensuring resource availability and allocation, overseeing change management processes with leadership teams and customers, and delivering excellence initiatives.
-Tracked progress and maintain comprehensive project documentation by delivering detailed financial reports.
-Actively participated in the development and approval of company training documentation.
-Ensured consistency and standardization while identifying and minimizing project risks by performing risk management.
-Promoted teamwork by collaborating with development, sales, and customer success teams for project process improvement.
-Oversaw the successful implementation of a new software program for Project Managers and Developers, which provided visibility of project status to senior leadership, aided in real-time invoicing, and resolved communications.
ConsultantIT Project Manager
Jan. 2018 - Dec. 2018Phoenix, Arizona Area-Assisted in developing a culture of project management within the company along with a project management roadmap to define project objectives, timelines, milestones, and project plans identifying key issues, approaches, and performance metrics.
-Drove project management best practices and ensured successful knowledge transfer while outlining work plans, determining resources, writing timelines, and generating initial budgets as part of project scope determination.
-Proactively monitored contracts and service level agreements to identify potential risks, implement mitigation actions, and protect the development process from unforeseen delays and costs.
Reputation.comProject Manager
Jan. 2017 - Dec. 2018Tempe, Arizona-Governed the onboarding process and drove the prompt resolution of technical issues with clients in a SaaS environment.
-Dexterously managed all aspects of client success from initial onboarding, training, upselling, and ultimately renewal.
-Enforced creative and critical thinking in deploying project delivery methodologies, building robust relationships, and maintaining frequent engagement with customer sponsors and stakeholders at all levels of the organization.
SoliumProject Manager
Jan. 2013 - Dec. 2016Tempe, AZ-Employed strong interpersonal skills in fostering relationships with vendors to nurture positive working relationships.
-Identified, reviewed, and applied policies and procedures and presented project status to executives.
Apollo Education GroupMilitary Enrollment Advisor
Jan. 2010 - Dec. 2013Phoenix, Arizona Area
US NavyThird Class Petty Officer/Administrative Assistant
Jan. 2004 - Dec. 2008Greater San Diego Area
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