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Work Background
Next Peak StudioFounding Partner
Aug. 2024NextPeak Studio is a global collective of product delivery specialists. We believe that product is the beating heart of every company. It is the most tangible manifestation of your vision and the fulcrum of your brand. Everyone in your company has a hand in successfully delivering product value into the outstretched hands of your delighted customers. Honing deep experience across disciplines, industries, and continents, we have developed a proven methodology to help organizations, teams, and leaders spot, achieve, and sustain product distinction.
We’re eager to share our expertise. Let us help you scale your next peak.
Vector Remote CareChief Operating Officer
May. 2022 - Jul. 2024Bend, Oregon, United StatesVector helps monitor and manage the entire cardiac remote data lifecycle – from patient set up to data transmission to analysis – so you can stay focused on what matters most: delivering the best care. Vector provides the tools and support you need to efficiently work without getting overwhelmed by multiple systems, manual processes or being at risk of missing important alerts. This helps clinics ensure their patients stay connected while maximizing the value of cardiac remote monitoring technology Responsible for day-to-day operations and strategy while driving purpose and leadership. Oversight of all product and engineering, customer success, account management, clinical reporting and human resources.
- Directed daily operations and strategic initiatives, fostering purpose-driven leadership.
- Managed and guided cross-functional teams, including product and engineering, customer success, account management, clinical reporting, and human resources.
- Led the development and implementation of operational strategies, ensuring alignment with organizational goals.
- Spearheaded initiatives to optimize product and service offerings, enhancing customer satisfaction and retention.
- Implemented performance metrics and KPIs to drive accountability and track progress across departments.
- Directed the recruitment, development, and retention of top talent, fostering a culture of excellence and innovation.
- Streamlined processes and workflows, improving efficiency and productivity.
- Ensured compliance with regulatory requirements and industry standards as well as SOC2 and HIPAA
Jama SoftwareChief Solutions Officer
Oct. 2020 - May. 2022Portland, Oregon, United StatesJama Software is focused on innovation success and minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect uniquely creates Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services and insurance industries. - Defined and executed the vision, strategy, and implementation of tailored solutions for customers in key verticals, maximizing the value of Jama Software's products.
- Led a team of professionals dedicated to ensuring optimal outcomes for customers and prospects, driving customer satisfaction, expansion and retention.
- Served as the General Manager of the EMEA team in Amsterdam, Netherlands, overseeing all aspects of the region's operations and performance.
- Developed and maintained relationships with key customers and stakeholders, fostering long-term partnerships and driving revenue growth.
- Collaborated with cross-functional teams to align product development and marketing efforts with customer needs and market trends.
- Established and monitored key performance indicators (KPIs) to track progress and drive continuous improvement in customer outcomes.
- Implemented Objectives and Key Results (OKRs) to improve efficiency and growth.
- Managed the budget and resources for the EMEA team, ensuring efficient operations and cost-effective delivery of services.
- Stayed abreast of industry trends and competitive landscape, leveraging insights to enhance Jama Software's competitive position in the market.
- Oversaw all global solutions and services.
Dolce Consulting LLCExecutive Coach, Consultant and Advisor
May. 2020
Jama SoftwareVP EMEA and Global Account Management
Apr. 2020 - Oct. 2020Portland, Oregon, United States- Managed EMEA operations, driving growth and profitability in the region.
- Led the Account Management practice worldwide, ensuring high levels of customer satisfaction, expansion and retention.
- Oversaw the global solution architect team for presales, providing strategic direction and support.
- Developed and implemented strategies to enhance the customer journey, from initial interest to ongoing relationship management.
- Implemented best practices for customer acquisition and retention, improving overall sales effectiveness.
- Acted as a key liaison between customers and internal teams, ensuring alignment of customer needs with product roadmap, development and support.
- Monitored market trends and competitor activities, identifying opportunities for growth and differentiation.
- Supported the development of marketing and sales collateral, ensuring alignment with customer needs and company objectives.
- Oversaw global Account Management practice
Jama SoftwareVP Global Account Management and Solutions Architects
Apr. 2018 - Apr. 2020Portland, Oregon, United States- Implemented and maintained account management practices that consistently achieved a customer net retention rate of 110% or higher.
- Managed a global team of solution architects, providing leadership and guidance to support presales activities and customer expansion efforts.
- Developed and implemented strategies to enhance customer relationships and drive revenue growth.
- Collaborated with sales and marketing teams to identify opportunities for upselling and cross-selling to existing customers.
- Conducted regular business reviews with customers to ensure alignment with their goals and objectives.
- Monitored customer satisfaction and loyalty metrics, implementing improvements as needed to enhance the customer experience.
- Partnered with product development teams to incorporate customer feedback into product enhancements and roadmap planning.
- Managed key customer accounts, serving as the primary point of contact for escalations and issue resolution.
- Oversaw all Account Management and Sales Engineering practices globally.
Jama SoftwareVP Global Accounts
Apr. 2017 - Apr. 2018Portland, Oregon, United States- Managed Jama Software's largest global customers, overseeing all aspects of their experience with a focus on expansion, customer success, and retention.
- Developed and executed enterprise-level strategies to drive expansion opportunities within key accounts, resulting in increased revenue and customer satisfaction.
- Served as the executive sponsor for new enterprise sales customers, ensuring a seamless onboarding process and driving early success and adoption.
- Led regular account reviews with key stakeholders to assess performance, identify opportunities for improvement, and drive customer loyalty.
- Provided strategic guidance and support to sales and account management teams, helping to identify and pursue new business opportunities.
- Developed and maintained strong relationships with key decision-makers and influencers within customer organizations.
- Monitored market trends and competitor activities, providing insights and recommendations to internal teams to enhance Jama Software's competitive position.
Jama SoftwareVP of European Business Development
Jul. 2014 - Apr. 2017Europe- Directly sold to Jama's largest global enterprise customers to date and managed the implementation to ensure customer expectations were met.
- Managed Sales Partners in Europe to drive sales, pursue new sales opportunities, resulting in increased revenue and market penetration.
- Implemented a Customer Success program tailored to the needs of European customers, focusing on driving adoption, usage, and overall satisfaction.
- Supported the expansion of existing customers by identifying upsell and cross-sell opportunities, driving customer lifetime value.
- Partnered with key stakeholders at customer organizations to understand their needs, drive customer satisfaction, and strategize on product roadmap.
- Collaborated with internal teams to develop and deliver training programs for Sales Partners and customers, ensuring successful product implementation and adoption.
- Monitored customer usage and feedback to identify trends and opportunities for product improvement and enhancement.
- Contributed to the development of sales and marketing strategies for the European market, leveraging customer insights and market trends.
Jama SoftwareVP of Engineering
Jul. 2013 - Jun. 2014Portland, Oregon Area- Implemented methodologies to enable the Engineering team to scale effectively and meet the growing demands of the business.
- Aligned the Software Development Life Cycle (SDLC) with the Product Development Cycle (PDLC) to gain efficiency and drive successful releases
- Orchestrated the scaling of the Engineering team to support the operation of six agile teams concurrently, ensuring efficient collaboration and productivity.
- Established a regular release cadence of every four weeks, streamlining the development and deployment process for maximum efficiency.
- Implemented metrics and KPIs to track team performance and project progress, enabling data-driven decision-making and continuous improvement.
- Ensured compliance with industry standards and best practices, maintaining high quality and reliability in product delivery.
- Created a separate sprint team focused on sustaining efforts partnered with the software support team.
Jama SoftwareVP of Product and Engineering
Jul. 2011 - Jun. 2013Portland, Oregon Area- Oversaw Product Management, User Experience, Engineering, Support, and Company IT departments, ensuring alignment with company goals and objectives.
- Managed the product lifecycle from conception to delivery, ensuring products met customer and company expectations.
- Collaborated with cross-functional teams to define product requirements and roadmap, aligning with market needs and business goals.
- Managed relationships with 600+ customers, addressing their needs and expectations regarding product direction, delivery, and support.
- Led efforts to streamline product development and delivery processes, improving efficiency and time-to-market.
- Worked closely with sales and marketing teams to develop go-to-market strategies and drive product adoption.
- Monitored market trends and competitor activities, incorporating insights into product strategy and planning.
- Partnered with key customers for product input regarding roadmap development and future product needs for innovation.
Multnomah CountySr. IT Manager - Application Services
Mar. 2007 - Jun. 2011Portland, Oregon AreaResponsible for application development supporting all business lines of the County including: Health and Human Services, Sheriff's Office, Library, Animal Services, Commissioner's Office, Elections, Land Use Planning, Assessment and Taxation, Transportation Planning and many more.
ACS, A Xerox CompanyDirector of Systems Development
May. 2003 - Mar. 2007Portland, Oregon AreaManaged the Portland development center for ACS State Healthcare deploying software for state contracts for healthcare eligibility and enrollment.
Benova, Inc.Application Development Director
Jan. 1999 - Dec. 2003Built a software development team that used Agile development practices to create a core product that could be easily customized to meet the needs of various customers in the Health and Human Services Industry.
ADP Dealer ServicesApplication Development Manager
May. 1988 - May. 1999Managed a software development group in the Parts and Service business line of the Automotive Industry for ADP.
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