Jama SoftwareChief Solutions Officer
Oct. 2020 - May. 2022Portland, Oregon, United StatesJama Software is focused on innovation success and minimize the risk of product failure, delays, cost overruns, compliance gaps, defects, and rework. Jama Connect uniquely creates Living Requirements™ that form the digital thread through siloed development, test and risk activities to provide end-to-end compliance, risk mitigation, and process improvement. Our rapidly growing customer base across 30 countries spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, financial services and insurance industries. - Defined and executed the vision, strategy, and implementation of tailored solutions for customers in key verticals, maximizing the value of Jama Software's products.
- Led a team of professionals dedicated to ensuring optimal outcomes for customers and prospects, driving customer satisfaction, expansion and retention.
- Served as the General Manager of the EMEA team in Amsterdam, Netherlands, overseeing all aspects of the region's operations and performance.
- Developed and maintained relationships with key customers and stakeholders, fostering long-term partnerships and driving revenue growth.
- Collaborated with cross-functional teams to align product development and marketing efforts with customer needs and market trends.
- Established and monitored key performance indicators (KPIs) to track progress and drive continuous improvement in customer outcomes.
- Implemented Objectives and Key Results (OKRs) to improve efficiency and growth.
- Managed the budget and resources for the EMEA team, ensuring efficient operations and cost-effective delivery of services.
- Stayed abreast of industry trends and competitive landscape, leveraging insights to enhance Jama Software's competitive position in the market.
- Oversaw all global solutions and services.