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Work Background
Vice President of Administration
KGS OperationsVice President of Administration
Feb. 2022Houston, Texas, United States
VP Administration / VP Operations
KGS OperationsVP Administration / VP Operations
Feb. 2022● Promoted to assume executive leadership role while retaining full scope of responsibilities from former position. Temporarily held dual VP title, acting as VP of Operations until selection/onboarding of permanent, full-time candidate. ● Define company direction in rapidly changing environment, developing & enforcing policies and management practices that steer company success in alignment with objectives and growth trajectory. ● Manage one senior HR leader, one senior Administration leader, and 40+ additional reports within matrixed environment; encourage open collaboration to drive organizational transparency and continuous improvement. ● Influence enterprise-level decisions by partnering directly with CEO. Additionally, generate innovative market solutions by opening new revenue streams, and building world-class sales, marketing, & front-/back-office operations. ● Lead M&A activities, conducting in-depth/critical location and financial analyses to determine site viability. Serve as internal SME regarding M&A, construction/renovations, P&L management, & corporate compliance. ● Oversee HR and payroll functions, understanding needs to recommend appropriate licensing, compliance, HCM/benefits, and inform other HR-related implementations/technical projects. Select Achievements ● Positioned company to expand into 10 new stores by Q4 2023. ● Recognized and addressed errors in inventory tracking by selecting new back-office system to track store sales via existing POS systems. Currently updating procedures to prepare for implementation (Expected Q1 2023). ● Launched loyalty app for convenience stores, increasing customer touchpoints and incentivizing repeat business. ● Implemented Culture Index to ensure exceptional recruitment/hiring practices. Additionally used Index as performance development tool.
Director of Operations & Brand Development
Konnect General ServiceDirector of Operations & Brand Development
Aug. 2019 - Feb. 2022Houston, Texas Area● Recruited by CEO to join startup, championing development of all business operations, best practices, and systems to position company for growth. ● Wrote, standardized, and deployed corporate policies and procedures, implementing SOPs across every level of engagement to enable business continuity. ● Grew team from 0 to 50+ professionals across sales, operations, marketing, and HR. Established and communicated mission critical project plans, coordinating all resources and staff to accelerate project delivery. ● Forecasted data analyses and reviewed activities, costs, and operations to determine enterprise/division progress towards goals. Redirect plans based on findings to guarantee project execution and business success. ● Directed all business operations projects and activities, including program management, business development initiatives, contract negotiations, acquisitions litigation, and ad hoc proposal/functional support. Select Achievements ● Successfully opened two locations amid COVID-19 pandemic by synchronizing business initiatives across all functions/teams, formulating scalable programs/systems, and upholding big picture view of business. ● Secured each company’s first benefits enrollment program by working with key third party firm. Oversaw discovery and administration, alongside ad hoc troubleshooting to ensure seamless transition. ● Spearheaded implementation of new HRIS & payroll systems, improving company record keeping/compliance and access to personal information. Migrated legacy programs, completed RFPs, identified vendors/partners, and negotiated contracts to facilitate seamless implementation. ● Tapped to collaborate on brand development team, creating store branding guidelines, including company logo/mascot.
Franchise Owner
HOTWORXFranchise Owner
Jan. 2017 - Feb. 2020Wellington, FLPiloted first franchise in South Florida, acting as Owner & Operator. Managed full lifecycle of launch, encompassing build-out, pre-opening, membership pre-sales, and 24/7 operations; grew business from $0 to $360K within first year. ● Recruited & trained managers and sales associates to maintain exceptional daily operations. Defined quarterly and annual plans, clearly delegating tasks, priorities, and responsibilities to cross-functional teams. ● Partnered with other franchise owners, managers, and stakeholders to direct operations, establish financial objectives, and promote continuous improvements via thought-sharing and collaboration. ● Promoted hands-on approach to customer service, interacting with members both in-studio and online. Listened and responded to needs, resolving concerns/complaints by handling escalations with empathy and discretion. ● Collected & evaluated business data to review & modify plans, budgets, and initiatives in alignment with enterprise and area market trends. ● Encouraged exponential sales growth and increased brand awareness by collaborating on marketing team’s campaigns. Focused efforts on reaching target audiences and breaking into untapped channels to increase profitability. Select Achievements ● Ranked as #1 studio in Southeast region and recognized as Top 10 studio in country overall (2018-2020). ● Continuously outpaced monthly quotas by 10%-20%+, driving membership sales and retention. ● Won 2019 Social Media Award and Online Advertising Award for exceptional digital and community engagement.
Multi-Franchise Owner
Snap-onMulti-Franchise Owner
Jul. 2014 - Dec. 2016Miami-Fort Lauderdale Area● Owned and directed daily operations for multi-unit franchise, inclusive of cash handling, credit card payment processing, staff scheduling/coordination, and customer service engagements. ● Managed senior leaders and junior staff across locations, communicating plans/vision to maintain productivity. Empowered teams to provide top-tier customer service, increasing retention year over year. ●Interfaced directly with customers to win loyalty. Leveraged understanding of proprietary products to make personalized recommendations, and evangelize use, benefit, and operation of tools to guarantee customer success. ● Translated customer needs into actionable solutions by troubleshooting products/usage, placing special merchandise orders, and eliminating redundancies. Select Achievements ● Grew existing client accounts by over 200% within first 12 months. ● Split business into two franchises within first 18 months due to exponential increase in enterprise customer base. ● Ranked as Top Performer, holding Top 10 rank across regional franchises year over year. ● Received Regional Top Toolbox Sales Award (2015), Snap-On Ring of Honor Award (2015), and Rookie of the Year Award (2014).

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