Konnect General ServiceDirector of Operations & Brand Development
Aug. 2019 - Feb. 2022Houston, Texas Area● Recruited by CEO to join startup, championing development of all business operations, best practices, and systems to position company for growth. ● Wrote, standardized, and deployed corporate policies and procedures, implementing SOPs across every level of
engagement to enable business continuity.
● Grew team from 0 to 50+ professionals across sales, operations, marketing, and HR. Established and communicated mission critical project plans, coordinating all resources and staff to accelerate project delivery.
● Forecasted data analyses and reviewed activities, costs, and operations to determine enterprise/division progress
towards goals. Redirect plans based on findings to guarantee project execution and business success.
● Directed all business operations projects and activities, including program management, business development
initiatives, contract negotiations, acquisitions litigation, and ad hoc proposal/functional support.
Select Achievements
● Successfully opened two locations amid COVID-19 pandemic by synchronizing business initiatives across all
functions/teams, formulating scalable programs/systems, and upholding big picture view of business.
● Secured each company’s first benefits enrollment program by working with key third party firm. Oversaw discovery and administration, alongside ad hoc troubleshooting to ensure seamless transition.
● Spearheaded implementation of new HRIS & payroll systems, improving company record keeping/compliance and access to personal information. Migrated legacy programs, completed RFPs, identified vendors/partners, and
negotiated contracts to facilitate seamless implementation.
● Tapped to collaborate on brand development team, creating store branding guidelines, including company
logo/mascot.