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Work Background
KGS OperationsVice President of Administration
Mar. 2022Houston, Texas, United States
KGS OperationsVP Administration / VP Operations
Mar. 2022● Promoted to assume executive leadership role while retaining full scope of responsibilities from former position.
Temporarily held dual VP title, acting as VP of Operations until selection/onboarding of permanent, full-time
candidate.
● Define company direction in rapidly changing environment, developing & enforcing policies and management
practices that steer company success in alignment with objectives and growth trajectory.
● Manage one senior HR leader, one senior Administration leader, and 40+ additional reports within matrixed
environment; encourage open collaboration to drive organizational transparency and continuous improvement.
● Influence enterprise-level decisions by partnering directly with CEO. Additionally, generate innovative market
solutions by opening new revenue streams, and building world-class sales, marketing, & front-/back-office
operations.
● Lead M&A activities, conducting in-depth/critical location and financial analyses to determine site viability. Serve as internal SME regarding M&A, construction/renovations, P&L management, & corporate compliance.
● Oversee HR and payroll functions, understanding needs to recommend appropriate licensing, compliance,
HCM/benefits, and inform other HR-related implementations/technical projects.
Select Achievements
● Positioned company to expand into 10 new stores by Q4 2023.
● Recognized and addressed errors in inventory tracking by selecting new back-office system to track store sales via
existing POS systems. Currently updating procedures to prepare for implementation (Expected Q1 2023). ● Launched loyalty app for convenience stores, increasing customer touchpoints and incentivizing repeat business.
● Implemented Culture Index to ensure exceptional recruitment/hiring practices. Additionally used Index as
performance development tool.
Konnect General ServiceDirector of Operations & Brand Development
Aug. 2019 - Mar. 2022Houston, Texas Area● Recruited by CEO to join startup, championing development of all business operations, best practices, and systems to position company for growth. ● Wrote, standardized, and deployed corporate policies and procedures, implementing SOPs across every level of
engagement to enable business continuity.
● Grew team from 0 to 50+ professionals across sales, operations, marketing, and HR. Established and communicated mission critical project plans, coordinating all resources and staff to accelerate project delivery.
● Forecasted data analyses and reviewed activities, costs, and operations to determine enterprise/division progress
towards goals. Redirect plans based on findings to guarantee project execution and business success.
● Directed all business operations projects and activities, including program management, business development
initiatives, contract negotiations, acquisitions litigation, and ad hoc proposal/functional support.
Select Achievements
● Successfully opened two locations amid COVID-19 pandemic by synchronizing business initiatives across all
functions/teams, formulating scalable programs/systems, and upholding big picture view of business.
● Secured each company’s first benefits enrollment program by working with key third party firm. Oversaw discovery and administration, alongside ad hoc troubleshooting to ensure seamless transition.
● Spearheaded implementation of new HRIS & payroll systems, improving company record keeping/compliance and access to personal information. Migrated legacy programs, completed RFPs, identified vendors/partners, and
negotiated contracts to facilitate seamless implementation.
● Tapped to collaborate on brand development team, creating store branding guidelines, including company
logo/mascot.
HOTWORXFranchise Owner
Jan. 2017 - Mar. 2020Wellington, FLPiloted first franchise in South Florida, acting as Owner & Operator. Managed full lifecycle of launch, encompassing build-out, pre-opening, membership pre-sales, and 24/7 operations; grew business from $0 to $360K within first
year.
● Recruited & trained managers and sales associates to maintain exceptional daily operations. Defined quarterly and annual plans, clearly delegating tasks, priorities, and responsibilities to cross-functional teams.
● Partnered with other franchise owners, managers, and stakeholders to direct operations, establish financial
objectives, and promote continuous improvements via thought-sharing and collaboration.
● Promoted hands-on approach to customer service, interacting with members both in-studio and online. Listened
and responded to needs, resolving concerns/complaints by handling escalations with empathy and discretion.
● Collected & evaluated business data to review & modify plans, budgets, and initiatives in alignment with enterprise and area market trends.
● Encouraged exponential sales growth and increased brand awareness by collaborating on marketing team’s
campaigns. Focused efforts on reaching target audiences and breaking into untapped channels to increase
profitability.
Select Achievements
● Ranked as #1 studio in Southeast region and recognized as Top 10 studio in country overall (2018-2020).
● Continuously outpaced monthly quotas by 10%-20%+, driving membership sales and retention.
● Won 2019 Social Media Award and Online Advertising Award for exceptional digital and community engagement.
Snap-onMulti-Franchise Owner
Jul. 2014 - Dec. 2016Miami-Fort Lauderdale Area● Owned and directed daily operations for multi-unit franchise, inclusive of cash handling, credit card payment processing, staff scheduling/coordination, and customer service engagements.
● Managed senior leaders and junior staff across locations, communicating plans/vision to maintain productivity. Empowered teams to provide top-tier customer service, increasing retention year over year. ●Interfaced directly with customers to win loyalty. Leveraged understanding of proprietary products to make personalized recommendations, and evangelize use, benefit, and operation of tools to guarantee customer success.
● Translated customer needs into actionable solutions by troubleshooting products/usage, placing special
merchandise orders, and eliminating redundancies.
Select Achievements
● Grew existing client accounts by over 200% within first 12 months.
● Split business into two franchises within first 18 months due to exponential increase in enterprise customer base.
● Ranked as Top Performer, holding Top 10 rank across regional franchises year over year.
● Received Regional Top Toolbox Sales Award (2015), Snap-On Ring of Honor Award (2015), and Rookie of the Year Award (2014).
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