ANISA TRADING ENTERPRISEDeputy Managing Director
Nov. 2008 - Dec. 2010Cape Town, Western Cape, South AfricaManaging a well-located,high quality,period 'business/leisure'hotel with full restaurant and pub facilities,a turnover of $250K and a 3-strong team of full and part-time staff.Continued with operational management processes as in
previous role.
Responsibilities included:- **Development,resourching and monitoring of all general operations(front desk,financial records,cash management,external contractors)and premises maintenance procedures.
**Staff management-organised recruitment and rotas,provided customer-focussed training and gave significant time to coaching as an aid staff retention
**Increased value from business from $x to $y over 1 year of operation