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Work Background
The Collective BlueprintFinance & Administration Manager
May. 2018 - Oct. 2023Memphis, TennesseeSteered day-to-day financial, administrative, and human resources operations through the embodiment of strong leadership and effective office management, adeptly identifying organizational challenges and setting benchmarks to achieve strategic objectives. - Spearheaded accounting practices, such as efficiently preparing budget development, generating financial reports, handling audit functions, leading financial strategies, planning, market forecasts, and projecting future organizational growth. - Reported directly to the Chief Executive Officer and VP of Strategy and Operations, acting as liaison with the accounting partner, to ensure accounts payable and receivable are handled promptly, as well as coordinating the logistics of various events. - Prepared and reviewed monthly financial statements as well as performed monthly, quarterly, and year-end analyses, all while determining the current financial position and implementing the best resolution options. - Audited workflows to ensure that all accounting transactions, expense reports, monthly closing processes, and journal entries were processed accurately and in compliance with industry standards. - Led 10+ staff and oversaw the implementation of human resources processes such as talent planning, performance review processes, employee training, benefits administration, SOPs enforcement, and HR records management.
NordstromCustomer Support Specialist
Sep. 2014 - May. 2017Work From HomeElevated customer service performance and fortified customer loyalty in strict accordance with company guidelines and protocols, utilizing a customer-centric approach to effectively address and resolve complaints and issues, both through online platforms and telephone support. - Enhanced client satisfaction and organizational rapport while performing functions encompassing online order transaction management, conflict resolution, finding difficult items, and addressing order returns.
International Virtual Assistance AssociationPast President
Apr. 2011 - Apr. 2012Board Member - Volunteer Capacity - Vice President/President Elect: April 2010 - March 2011
- Membership Director: April 2009 - March 2010
Brooklyn Pride, Inc.Treasurer/Communications/Media Director
Oct. 2006 - Sep. 2011Brooklyn, NYBoard Member - Volunteer Capacity
AmbicionzOnline Business and Marketing Strategist
Jan. 2004Memphis, TNUtilize extensive business expertise and strong relationship-building skills to collaborate with a select client base on diverse projects. These projects include developing Standard Operating Procedures (SOPs), executing internet marketing initiatives, managing and implementing social media strategies, designing websites, graphic design, and providing comprehensive administrative support. - Elevate marketing strategies by executing comprehensive plans, harmonizing communication efforts across diverse channels, and forging mutually beneficial partnerships to enhance marketing initiatives. • Define quantifiable objectives and devise marketing strategies according to the market and target audience to produce customer-focused campaigns that positively position the brand, increase engagement, and drive attachment rate. - Evaluate overall business and market landscape, provide market analysis, define the ideal customer profiles, and conduct a competitive analysis for product differentiation and positioning. - Cultivate target audience engagement through digital marketing initiatives and social media campaigns across various channels, such as Facebook, Instagram, and Twitter.
International Virtual Assistance AssociationMember
Jan. 2004 - Jan. 2013
Gates Capital Managment, Inc.Client Services Manager
Jan. 2004 - Jan. 2009New York, NYStreamlined daily client management operations by consistently prioritizing customer satisfaction with services and products, leading to increased company profitability and an augmented reputation. - Served as liaison and facilitated communication between clients and Fund Managers. - Developed strong, positive relationships with clients by providing strategic support for their accounts. - Maximized client retention by working with clients to resolve any issues that arise. - Managed and maintained all statistical databases for performance updates for the fund. - Maximized the efficiency and delivery of services to clients by planning, scheduling, and overseeing the marketing and sales support functions for a team.
FieldstoneOffice Manager
May. 2000 - Dec. 2003New York, NY
Lehman BrothersCollections Coordinator/Executive Assistant
Jun. 1992 - Mar. 2000New York, NY
Trammell Crow CompanyExecutive Assistant
Aug. 1990 - Jun. 1992Memphis, TN
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