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Work Background
Charter CommunicationsDirector, Residential Market Development
Mar. 2023Greensboro, North Carolina, United StatesLead a team of Residential Market Development Supervisors and their specialists in North and South Carolina. Responsible for leading and managing the daily operations that sell to our residential customers offering best in class services and supporting goals of soliciting new prospective customers. When residential communities are being built, and people begin moving into new homes, all they can think about is getting unpacked and feeling settled. They also want to quickly get connected to the Internet and TV, to family and friends. Market Development Specialists play a vital role in getting new residential communities connected. I am proud to lead the Carolinas region.
Charter CommunicationsRegional Sales Manager, Spectrum Community Solutions
Oct. 2021 - Apr. 2023Eastern North CarolinaResponsible for development and implementation of programs and strategies that maximize the Company's market-share through the acquisition, retention and growth of Spectrum Community Solutions (SCS) business. Directs and manages Account Executives and Sr. Account Executives. Also work diligently to identify opportunities for SCS acquisitions and win-backs.
Charter CommunicationsDirect Sales Manager
Nov. 2016 - Oct. 2021Greensboro, North Carolina, United StatesResponsible for managing the daily operations of the Spectrum Direct Sales department in the Greensboro market, which includes Greensboro, Burlington, High Point, Winston Salem, Lexington, and Hickory footprints. Primary objective is to meet and exceed budgeted sales goals. Major Duties And Responsibilities Actively and consistently support all efforts to simplify and enhance the customer experience Responsible for meeting and exceeding budgeted sales goals and yield targets Supervise all Direct Sales staff and service partner personnel. Direct reports may include Supervisors - Direct Sales, Direct Sales Representative as well as service partners Monitor the payroll process and ensure that all commissions are calculated properly
Recruit, interview, hire, train and guide Direct Sales staff and service partners Support of Direct Sales team will consist of a combination outside field and administrative tasks Communicate with sales staff on current market offers and ensure sales staff compliance with offer use and strategy Communicate and manage leads while monitoring territory assignments for all direct sales personnel. Handle employee relation issues, including performance appraisals, coaching, safety training, etc.
Charter CommunicationsConcierge Sales Supervisor
Feb. 2015 - Nov. 2016Triad Market (Greensboro, Winston Salem, High Point, Burlington)Supervise a team of Territory Sales Representatives in office and field Establish Team and CRR goals that relate to Companies minimum standards Monitor and maintain Teams performance on a daily, weekly, monthly and annual basis Issuance of node/territory areas factoring in competitive penetration and growth Working closely with New Market Develpment to fulfill large property owners contracts Motivating Team in office and in field to insure high performance levels Interviewing and evaluating potential CRR candidates Delivering of performance notices to employees-warnings up to termination Resolve customer concerns, billing issues, and installation issues via ICOMS system Working with new rate centers and construction projects to insure proper field coverage Conduct Team huddles to educate, motivate and coach CRRs Approve time off, personal days and sick days via Kronos Work closely with Manager to insure all aspects of business is being properly managed
Charter CommunicationsDirect Sales and Concierge Representative
Jul. 2011 - Feb. 2015Greensboro/Winston-Salem, North Carolina AreaConcierge Sales Representative for Time Warner Cable. Specializing in multi-family and residential cable, internet, telephone, and home security sales.
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