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Work Background
Skaled ConsultingConsulting Operations Manager
Jan. 2025Austin, Texas, United StatesA critical role coordinating internal resources, monitoring project timelines, and providing actionable insights to leadership. This position combines tactical project management, operational oversight, and process improvement to ensure smooth execution across all engagements.
FreelanceOperations Manager
Sep. 2024 - Dec. 2024
Riemer ResidentialRealtor
Oct. 2020Austin, Texas, United StatesActing as a client advocate is my number one goal and achievement. Through consistent market analysis, continual education and relationship building I have had the pleasure of advocating for a number of clients in one of the toughest real estate markets in the country. • Developed and implemented a prospecting system that consistently generated new leads
• Established a comprehensive network of contacts in the local real estate market, providing
access to exclusive properties and resources
• Hosted open houses and scheduled property visits for potential buyers
• Successfully closed 21 real estate deals in the past two years
• Created a website to showcase properties and marketed properties on social media
• Negotiated favorable outcomes for clients in complex real estate transactions
ZeroCaterProject Management
Feb. 2019 - Sep. 2020Austin, Texas AreaThis was a crucial role of the customer success team and of the required clear communication between internal teams and clients. My success was measured by client retention and happiness, response time, and the mitigation of errors. I was successful in this role due to my organizational skills, detailed and thorough communication, and consistent critical thinking. • Ensured customer success by proactively monitoring customer usage and providing timely support
• Coordinated with cross-functional teams to ensure successful execution of client usage
• Maintained effective client relationships, ensuring client satisfaction and loyalty
• Collaborated with internal teams to define and measure customer success
Howard S. Wright, a Balfour Beatty companyOffice Administrator
Mar. 2017 - Feb. 2019Seattle, WAManaged a wide range of duties after demonstrating strong and effective problem solving and decision- making skills. A resource for Project Managers, Executives, and Vice Presidents in administrative, daily reports, tracking, and accounting. Excel in areas of human resources and relationship building, through face to face interaction and behind the scenes processing. Responsible for managing confidential employee records and new hire processes. Track and synthesize weekly and monthly diversity reports. • Provided administrative support to management, resulting in improved efficiency in daily operations
• Coached and mentored administrative staff, resulting in improved job performance and knowledge
• Composed correspondence, prepared reports, and managed a variety of administrative tasks
Mcguire Mooreman HospitalitySous Pastry Chef – Jeffrey's of Austin and Josephine House
Dec. 2014 - Dec. 2017Austin, TexasMcGuire Moorman Hospitality is a hospitality group that creates and operates award-winning restaurants in the Austin, Texas, area. I earned a series of promotions leading to a management position in two nationally recognized restaurants. • Trained and mentored a team of pastry chefs to create high quality desserts and pastries that consistently exceeded customer expectations
• Managed kitchen operations, food costs, and expenses
• Improved kitchen efficiency, workflow and organization
• Maintained relationships with vendors to ensure a steady supply of high-quality ingredients
Mcguire Mooreman HospitalityPastry Cook
Dec. 2012 - Dec. 2014Austin, TexasI was personally asked to join the start-up Pastry team at Jeffrey's of Austin and Josephine House. In this capacity, I assisted in creating the dessert rotation (recipe development, menu planning, and preparations) to open both restaurants. Once both restaurants were up and running, I prepared desserts and pastries for 230 to 280 covers each day. I also participated in preparing menu items for catered meetings, parties, and special events. ✔ Provided ideas and insights for creative recipe development.
✔ Evaluated the cost-effectiveness of new recipes.
✔ Prepared dessert and pastry recipes for the restaurants and special events.
✔ Helped support the reputation of two well-known restaurants that quickly became fixtures in the Austin culinary market. Core Skills: Food Service, Catering, Event Planning, Culinary Arts, Menu Planning, Pastry Production, Bread Production, Recipe Development, Time Management, Team Building, Cost Analysis, Parties, Events, Corporate Meetings
Mcguire Mooreman HospitalityHostess and Pastry Cook
Dec. 2011 - Dec. 2012Austin, TexasI was initially hired by McGuire Moorman Hospitality as a hostess for a respected French-Vietnamese restaurant, Elizabeth Street Café. This position allowed me to gain hands-on experience in a restaurant setting, and it provided an opportunity for me to quickly advance to the role of Croissant Cook, Pastry Cook, and Pastry Chef. Core Skills: Food Service, Client Relations, Guest Relations, Public Affairs, Communication, Interpersonal, Culinary Arts, Event Coordination, Pastry Preparation, Pastry Production, Baking
Canterbury EnglishInstructor
Dec. 2009 - Dec. 2010Madrid, SpainI traveled to Spain and presented classes for individuals and small groups of children. A hands-on teacher, I designed lesson plans and facilitated classroom activities to help instill a love of learning. I nurtured and managed relationships with parents as well as students. Core Skills: Teaching, Training, Instruction, Client Relations, Communication, Interpersonal, Scheduling, Time Management, Program Planning, Activity Planning, Program Coordination, Performance Evaluation, Spanish Language
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