Heidi Walker - Human Resources Director, Self Employed

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Work Background

Apex Service PartnersEmployee Services Director, Atlantic Region

Mar. 2023 - Feb. 2024Raleigh, North Carolina, United StatesProvided Senior HR Business Partner support to each of our 14 Partner Businesses (960 employees) across the Atlantic Region (SC, NC, PA, DE, NJ, NY, CT). This included acting as a trusted advisor to the Regional President, Regional Leadership team, six Market Area Presidents, and 14 General Managers. I was awarded the 2023 "Improvement Through Collaboration" award for quickly making an impact due to my strong customer service and results orientation. - Merger and Acquisition due diligence and onboarding. Completed the integration of six new partner businesses across the Atlantic region. - Building relationships and quickly becoming a trusted advisor to Partner Business leadership and office administration teams to ensure exceptional service delivery across all Employee Services activities. - Driving process adoption, improvement, and standardization of policies and practices across the Atlantic region. -Providing coaching to regional leadership on employee relations, proactive performance management, and performance improvement processes. - Oversaw the annual benefit enrollment process and improved awareness of the benefit offering with the introduction of weekly new hire onboarding presentations. - Improved communication & employee recognition with the launch of a monthly newsletter. - Managed the annual employee pulse survey process, including follow-up reporting, and identification of action items focused on improving the eNPS. - Championed adoption of the new talent acquisition platform, ICIMS, across the region, driving greater rigor around the talent acquisition offer and onboarding process. -Worked with many cross functional teams to deliver all of the above in a de-centralized, matrix environment.

THREADAssociate Director, Human Resources

Nov. 2021 - Mar. 2023Cary, North Carolina, United StatesJoined THREAD, a SaaS company and leader in Decentralized Clinical Trials, as HR Manager-US following a busy and successful career pause. Since joining I have focused on achieving the following objectives by collaborating cross functionally and establishing effective partnerships with colleagues in IT, Logistics, Compliance, Finance, Marketing, Operations, and Training. - My strong customer service, and results orientation, has helped us to take a continuous improvement approach to HR service delivery by identifying process improvements that need to be made and taking a lead on implementing changes. - Rolled out the ADP Talent Performance Management Process in Q1 2022. This involved designing the process in ADP and training managers and employees on the annual review process. - Implemented Exit Interviews to capture key turnover metrics. - Manage benefit Open Enrollment including plan set-up in ADP and respond to all employee benefit queries improving HR response times and increasing employee knowledge of benefit offerings through employee education sessions and new hire onboarding improvements. - Working collaboratively with our colleagues in IT and Provisioning & Logistics we identified key process gaps in onboarding and worked together to fix them. - Handle all recruitment activities for the US utilizing Lever. - Working closely with managers to improve performance management and address performance improvement needs. - Handle employee relations issues and see them through to resolution. - Designed and rolled out a global Ethics & Compliance Hotline which launched Q1 2022. - Handle all generalist HR queries. - Handle onboarding and off-boarding activities working closely with IT and logistics to improve these processes and reduce costs. - Project managed the implementation of a new ADP instance over a six month period. This involved working closely with the ADP project team and all benefit carriers.

AmazonPeak Season Sort Center Associate - RDU5

Nov. 2020 - Feb. 2021Durham, North Carolina, United StatesAs an HR professional, who started in recruitment, I was fascinated reading about Amazon’s fully virtual, online recruitment process, that they have used to hire thousands of Associates during a period of explosive growth. As someone with a growth mindset, and immense curiosity, I decided to check it out and was extremely impressed by the entire experience. Amazon has a big presence here in North Carolina and I had applied to some roles in their HR dept. previously so checking it out via a sort center position seemed a great way to get experience of the company. In addition, as someone with Director level HR experience, I can hit a roadblock when recruiters worry that perhaps I am too experienced for certain roles that I have applied for. What better way to demonstrate that I love getting involved at every level, and that what’s most important to me is being involved in a fast paced environment where I can make a difference every day, working as part of a team. The Seasonal Sort Center Associate role at Amazon offered that in spades and it was an awesome experience! I learned so much, met some amazing people, and have a new found respect for every Amazon package that arrives at my door. There are so many extremely hard working individuals putting in thousands of steps a day to get those packages to us so quickly, and I was proud to be one of them during Amazon’s busiest Peak Season ever!

Mike Bloomberg 2020Director of Operations, NC

Dec. 2019 - Apr. 2020Raleigh-Durham, North Carolina AreaMember of NC state campaign leadership team. - Responsible for identifying sites and negotiating leasing contracts for 12 regional offices across the state in partnership with the national real estate and legal teams. - Assisted State Director and Organizing Director finalize campaign staffing and handled the onboarding of the 120 staff. - Worked with campaign HQ in NY to procure and distribute all supplies needed for each of the 12 regional locations so that each office could scale quickly ahead of the state primary. - Identified and developed key campaign supplier relationships across NC including union printers and landlords to help give the campaign a competitive advantage. - Worked with the national HR team to administer all HR programs including employee relations, benefits and payroll in accordance with the campaign’s guiding principles. - Worked with the national advance team to manage logistics for Mike Bloomberg and campaign surrogate visits across the state. - Shut-down leader for NC when the campaign ceased. Responsible for handling ongoing communication with employees and leadership during the two week off-boarding process. - Managed the closing of eight of the 12 regional offices, and transitioned four remaining offices to the state Democratic party for use by the Biden campaign.

Jordan Lake Rowing ClubCo-Founder

Oct. 2015 - Jun. 2019Cary, NCAs Co-Founder and Team Manager I was a full-time volunteer managing all aspects of the administration related to running a non-profit, youth rowing program. - I oversaw all human resources related activity including recruitment of our coaching team and team members and coaches payroll. - I designed and implemented all systems and processes including creating and managing the team website. - I oversaw all marketing including all social media and press activity for the club. - I handled the logistics related to both practice and travel race events. In a nutshell, I rolled-up my sleeves and loved getting involved in every aspect of the rowing club, I even earned my boat trailer driving stripes and am particularly proud of now being able to hitch a boat trailer on my own - no small feat. No job is too big or too small when it comes to running a rowing team, or anything in life. In May 2019 we made the tough decision to step away from the running of the rowing club due to restrictions on the location which made building a larger, more competitive rowing club impossible. In June 2019 we handed over the running of the rowing club to a new board of engaged parents who have taken it forward in a more recreational capacity. https://jordanlakerowingclub.org/home/about-us/