The Dean Hotel GroupGeneral Manager
Sep. 2021 - May. 2024Condado de Dublin, Irlanda• Overseeing the management of routine administrative functions, including cash handling, inventory management, staff scheduling, sales reporting, waste management, and gathering customer feedback.
• Directing team members, implementing marketing strategies, and managing various aspects of the business, while monitoring Key Performance Indicators (KPIs) and managing budgets within Profit and Loss (P&L) frameworks.
• Accurately computing and recording daily transaction totals and ensuring data entry.
• Preparing and making bank deposits weekly, along with performing daily checks of the safe.
• Strategizing and overseeing stock control and purchasing processes.
• Calculating payroll hours and facilitating the timely distribution of wages.
• Ensuring outstanding customer service through the creation of a warm and inviting atmosphere.
• Responding customer reviews and complaints with tact and professionalism.
• Ensuring the quality of all food items served meets high standards.
• Supervising compliance with Health & Safety regulations and maintaining cleanliness based on the Food Safety Authority of Ireland and Health Service Executive (HSE) guidelines.
• Managing reservations, responding to email inquiries, and organizing the seating arrangement to best accommodate daily customer flow.
• Regularly verifying and updating employee information and visa statuses in the company’s internal system.
• Participating in the recruitment process, including interviewing and selecting new hires.
• Conducting initial training for newcomers and providing continuous education for all team members.
• Offering performance evaluations, feedback, and conducting meetings with staff to enhance customer service and overall performance.