WellSense Health PlanQuality Coordinator
Apr. 2022•Spearhead the company's texting initiative, consisting of campaigns - including Lead Screening in Children and Birth Control - from various departments, to promote education and screening and treatment adherence among plan members.
•Coordinate the timely submission of regulatory and quality improvement plans/initiatives, through quantitative and qualitative analyses, including those aimed at enhancing Star Ratings and maintaining HEDIS regulations, with an emphasis on Medicare and Medicaid programs.
•Manage day-to-day quality processes including document preparation, literature reviews and web-search, requiring a high degree of independent decision-making.
•Create educational content pertaining to conditions most relevant to members, including breast cancer, heart disease and diabetes.
•Designed a company-wide procedure, utilizing ProjectPlace, for requesting, tracking and delivering reporting and analytic support from the Quality department and hosted a training session for senior executives, directors and managers to illustrate the process.
•Served as a project manager to analyze 700+ responses to a diabetes outreach program survey to evaluate effectiveness and implement feedback/improvements for the NCQA.