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Work Background
Senior Corporate Documentation Specialist IV
MetaSenior Corporate Documentation Specialist IV
Jan. 2024Outcome: created global DTPs and designed process flows for Meta's Treasury departments in NORAM/EMEA/APAC/LATAM. Aligned with managers in each region to identify critical tasks. Managed multiple ongoing projects adhoc.
Documentation Consultant - Freelance
NovartisDocumentation Consultant - Freelance
Jan. 2022 - Dec. 2024Outcome: created and revised SOPs, WIs, WPDs, and user guides for Customer Service, Performance Monitoring, and Supply Chain teams within Radioligand (radiation) and Gene (gene mutation) Therapy departments.
Technical Project Consultant - Freelance
Raw Material ManufacturerTechnical Project Consultant - Freelance
Jan. 2021 - Dec. 2022Outcome: streamlined process for compliance paperwork submission and data entry into DOW databases from 30 days to 5 days. Maintained change control management through the justification, review, approval, and implementation phases of procedures.
Communication Project Coordinator
ComcastCommunication Project Coordinator
Jan. 2016 - Dec. 2020Outcome: reduced over 85% of 10-minute chats down to 2-3-minutes, resulting in a lower lead time to reach an available chat agent. Developed process maps based on historical business customer complaints, requests, and responses to drive resolution. Gauged customerโ€™s reaction to the implementations to quantify satisfaction. Tracked chat agent performance to close the loop.
Assistant Coordinator
Various CompaniesAssistant Coordinator
Jan. 2008 - Dec. 2016Outcomes: โ€ข Delivered robust training in procurement, customer service, and vendor management, while overseeing bids, contracts, and budget maintenance @ Delancey Medical Services. โ€ข Administered website implementation of software and made visual guides for newly subscribed clients @ Member Solutions. โ€ข Provided documentation management, data analysis, and audit support to accountants in University Office of Accounts @ West Virginia University.
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