Wolters KluwerCloud Services - Project, Program & Operations Manager
Jan. 2019 - Jul. 2021Responsible for operational support of 14,000 servers across multi-tenant cloud environments (AWS & Azure), spanning both IaaS and PaaS platforms. Led the implementation of critical security measures, including FIM, SIEM, IDS, VPN, and MFA, achieving SOC 1 and SOC 2 certifications for infrastructure operations. Served as on-call Incident Manager, providing timely triage and resolution of high-severity outages. Collaborated with cloud architecture and engineering teams to develop and implement internal cloud auditing and certification standards for applications and infrastructure, ensuring robust and secure cloud operations. Established and enforced corporate project management standards to ensure consistency, efficiency, and alignment across all cloud operations projects, resulting in improved project outcomes and streamlined processes.