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Work Background
Sand CherryProgram Management Consultant
Jul. 2023-Oversaw a large-scale, high-profile program across the client's operations, ensuring successful implementation and alignment with strategic goals, resulting in a 25% increase in operational efficiency and a 30% reduction in project delivery time.
-Developed comprehensive reporting and data integrity systems that tracked over 150 key performance indicators (KPIs), enhancing transparency and accountability, and leading to a 15% improvement in task completion rates within the first six months of implementation.
-Created a detailed program playbook to standardize and streamline the deployment process, which improved team collaboration and reduced onboarding time for new team members by 40%, ensuring consistency and efficiency across all projects.
-Collaborated with stakeholders to provide regular progress updates, facilitating informed decision-making and alignment, which contributed to a 20% increase in stakeholder satisfaction ratings as measured by quarterly feedback surveys.
-Coordinated with the sales team to integrate program objectives with sales strategies, resulting in a 15% growth in sales revenue over a one-year period, while also aligning program goals with client needs to drive business outcomes.
Fanatics, Inc.Senior Product Manager
Apr. 2022 - Jul. 2023-Successfully managed a portfolio of next-generation wholesale platform products by collaborating with Product, Engineering, UX Design, and Business teams, resulting in the delivery of five scalable solutions that improved operational efficiency by 30% and aligned with organizational objectives, supporting a 20% increase in market share.
-Effectively implemented complex initiatives by showcasing their value through live demonstrations, ensuring they met the needs of both internal and external users, which led to a 25% increase in user adoption rates and a 15% improvement in user satisfaction scores.
-Conducted in-depth competitive analysis to recommend top-tier solutions, successfully maintaining products as best in class while driving sales growth by 30%, improving operational efficiency by 20%, and enhancing customer satisfaction ratings by 15% within one year.
-Delivered projects using the Scrum framework, expertly documenting and prioritizing over 100 user stories to manage scope effectively and ensure successful sprint outcomes, achieving an 85% sprint completion rate and reducing time-to-market by 25%.
National Football League (NFL)Product Manager
Jan. 2019 - Jan. 2022-Enhanced customer satisfaction by 10% through identifying user pain points, reducing technical debt, and streamlining redundant products, aligning product vision with customer needs.
-Successfully migrated over 100 users and their data to new 3rd party solutions by collaborating with vendors, improving system efficiency and user experience.
-Managed the product strategy for 15+ products supporting NFL film production, including the Superbowl, ensuring alignment with stakeholder expectations and optimizing prioritization for maximum impact.
American WaterProject Manager
Jan. 2017 - Jan. 2019Camden, New Jersey, United States-Oversaw vendor management and authorized $5M budgets for deploying broadband, Ethernet, and fiber circuits.
-Led Systems Integration Testing (SIT) for the Oracle timekeeping system, coordinating with business teams to execute over 100 test scenarios.
-Facilitated customer journey mapping sessions across multiple regions, translating requirements into user stories and features for a new tech appointment notification system.
-Developed communication and training strategies to ensure teams were informed about feature releases affecting their workflows.
Comcast CableProgram Manager
Apr. 2011 - Jul. 2017Greater Philadelphia Area- Led the build of data centers for the X1 platform for Rogers Cable Syndication, supporting over 1M customers for Rogers Cable, and managed cross-functional teams of 15+ people for system design and installation.
-Spearheaded process improvements, reducing equipment shrinkage costs by 40% and cutting the deployment project cycle by 15 days.
-Launched the X1 Self Install Kit at Comcast, increasing successful activations by 35% in the first month and reducing equipment loss by 10% within three months.
-Developed a project playbooks for large-scale initiatives, delivered training to improve team efficiency, and forecasted a budget spend of over $100M for corporate projects.
Burlington Coat FactoryInstructional Designer
Jan. 2010 - Jan. 2011Burlington, New Jersey- Managed and delivered new systems and processes training on merchant tools’ ordering and accounting.
- Selected/managed/scheduled outside vendors, trainers and courses offered to be used in the employee growth program.
- Conducted negotiation training that leveraged DISC to be used for internal and external customers the result was an approximate 10% decrease in women’s athletic wear cost from vendors.
Created and implemented training vendor selection criteria to increase ensure selection of the best vendors.
- Established mentoring program for buyers to enable them to have career help and guidance during their tenure at Burlington Coat Factory.
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