Debora Trivel - Support Specialist Tier 3, Cover Genius

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Work Background

Cover GeniusSupport Specialist Tier 3 - Mobility

Mar. 2024

Cover GeniusSenior Support Specialist

Oct. 2021UruguayCover Genius is the insurtech for embedded protection. Through XCover, our award-winning global distribution platform for any insurance or other type of protection, we protect the global customers of the world’s largest digital companies. Together, with our partners, we co-create solutions to embed tailored, optimized protection that’s licensed or authorized in over 60 countries and all 50 US States.

Xtendo Group | BPO for Customer Experience, Sales & MarketingAccount Manager

Jan. 2020 - Sep. 2021UruguayI am responsible for developing commercial talent and coaching MSFT's Inside Sales and Reseller Sellers and Distributors. I assist them in the development of their skills both in the management of tools and methodologies as well as in the evolution of their soft skills in order to increase efficiency in the generation of demand and conversion of opportunities. On the other hand, I monitor the objectives over time, correcting deviations and giving feedback in order to motivate the growing and positive evolution of the performance of the coachees.

Xtendo University - Challenge YourselfTranslations

Jul. 2020 - Jul. 2021Uruguay

ConcentrixRepresentative of Nacional and Internacional Commerce at bank BBVA

Jan. 2016 - Dec. 2016Montevideo, UruguayI worked in areas of National and International Commerce, International Fraud, processing complaints of theft, loss, cloning of BBVA bank customer cards.