Hera Equipment LLCMarketing Manager
Feb. 2017 - Jul. 2019• Extracted valuable insights from quarterly and annual market research using syndicated data to gain a competitive advantage
• Orchestrated product and service bundling strategies, resulting in a notable 13% increase in sales
• Pioneered a customer loyalty program, elevating the retention rate from 15% to 28% and driving higher customer sales
• Utilized 13 years of sales data to implement a streamlined CRM system on HubSpot, improving sales lead tracking
• Introduced a post-purchase customer satisfaction survey system, identifying delivery pain points, improving reliability, and achieving a notable 15% increase in overall customer satisfaction
• Attended five nationwide and two international (Seoul, Korea and Shanghai, China) exhibitions abroad while increasing quality leads number by 34%
• Key Achievements: Led the marketing department, reporting directly to senior leadership, strategically leveraging syndicated data for market research, and implementing successful product bundling strategies that boosted annual sales by 12%