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Work Background
HR Manager
Macquarie GroupHR Manager
Jul. 2023PhilippinesHandling a team that supports benefits administration and management (medical, life, pension) and payroll instruction for all Manila employees. Covers onboarding and offboarding of employees in the Manila site. Drives implementation of the Macquarie Plus Program activities related to wellbeing, wellness and mental health.
Talent and Learning COE Lead
INGTalent and Learning COE Lead
Nov. 2022 - Jul. 2023PhilippinesImplemented first-level leader leadership program for the PH hub using a blended approach of self-paced learning and cohort learning experiences. Conducted General HR Induction for new joiners. Collaborated with Germany Digital Learning team to create PH Labor Laws elearning course for PH Hub. International Trainee Program Manager. Collaborated with Learning Guild to provide learning classes and solutions for the business lines' needs on professional and personal development.
L&D Manager (Global LTC)
Macquarie GroupL&D Manager (Global LTC)
Jun. 2021 - Nov. 2022Manila, National Capital Region, PhilippinesHandled L&D Suite Review, Supplier Review and MyLearning Enhancements under the Global Leadership, Talent and Culture (LTC) Team. MyLearning Dashboard product owner. Relationship Manager for current LMS. Led projects on: Orientation resources, Learning accessibility, Evaluations in Learning, Learning Standards.
Manager - Learning & Development (Asia L&D) contractual role
Macquarie GroupManager - Learning & Development (Asia L&D) contractual role
Jul. 2020 - Jun. 2021Handled Asia L&D initiatives and programs in relation to Evaluations, Learning Needs, Manager Onboarding and Manager Capability from July 2020 to March 2021.
Human Resources Business Partner
JPMorgan Chase & Co.Human Resources Business Partner
Aug. 2019 - Jun. 2020Provided HR support to the Investment Banking business group (Wholesale Payment Operations) of the Manila site HR Class Captain for HR Interns in JPMC Manila 2019 - 2020
Training Manager
JPMorgan Chase & Co.Training Manager
Sep. 2017 - Aug. 2019Handled the Communications Training team for the Manila site and partnered with several business groups to maintain and upskill their operating groups on communication skills. HR Class Captain for HR Interns in JPMC Manila for 2018 - 2019.
Training Officer
JPMorgan Chase & Co.Training Officer
Mar. 2015 - Sep. 2017PhilippinesFacilitated communication training for new joiners to the Manila site. Facilitated coaching training for managers on coaching to communication. Handled hiring of candidates in relation to communication skills for most lines of business in the Philippine sites. Created curricula for email communication training and administered email assessments for hiring candidates for open roles in several lines of business in the Philippine sites.
Relief Program Manager
JPMorgan Chase & Co.Relief Program Manager
Jan. 2014 - Jul. 2014Handled projects for Corporate Learning & Organizational Development. Secondment stint.
Training Specialist
JPMorgan Chase & Co.Training Specialist
Jul. 2011 - Feb. 2015PhilippinesFacilitated communication training for new joiners to the Manila site. Facilitated coaching training for managers on coaching to communication. Handled hiring of candidates in relation to communication skills for most lines of business in the Philippine sites.
Unit Manager
JPMorgan Chase & Co.Unit Manager
Sep. 2009 - Jul. 2011PhilippinesHandled Email and Online Banking specialists for the Retail Banking line of Business in the Manila site.
Product Team Leader
GENPACTProduct Team Leader
Aug. 2007 - Sep. 2009PhilippinesHandled a team of Wachovia Credit Card/ Retail Banking specialists for the Manila site.
Assistant Manager for Operations
HSBCAssistant Manager for Operations
Nov. 2005 - Jan. 2007PhilippinesHandled a team of Manila Credit Card specialists for the HSBC US market.
Processing Associate
HSBCProcessing Associate
Sep. 2004 - Nov. 2005PhilippinesSupported HSBC US Credit Card customers on their queries and concerns via phone
Technical Customer Care Representative
ConcentrixTechnical Customer Care Representative
Jan. 2004 - May. 2004PhilippinesSupported US SBC DSL customers on their technical queries and concerns via phone.

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