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Work Background
Launchpad Technologies Inc.Team Engagement Manager
Sep. 2021ArgentinaLeading a team of professionals at Launchpad, I am committed to guiding and motivating the team while ensuring that each member is highly engaged and has a clear understanding of the company's objectives and strategies. By fostering a positive work environment and encouraging the growth and professional development of my team members, I am designing and implementing effective motivation and engagement strategies to keep my team focused and on track. Effectively managing projects, I am monitoring team performance and working closely with Customers to ensure that business objectives are met while maintaining seamless communication at all times. -Engage between customer and employee requirements. -Participate in the interview process to ensure corporate & team fit. -Schedule & run the 1:1’s meetings with employees to review performance, dev plan, career path, etc . -Ensure the employee has access to the necessary systems internally and externally. -Set and compile clear milestones and goals with each employee through the employee development process. -Schedule & run team meetings. -Provide feedback about the ongoing program and employee’s to the AE. -Facilitate the cross team technology learning sessions. -Manage employee layoff or termination, including retrieval of hardware. -Manage programs to enhance employee engagement to increase retention, employee satisfaction and growth.. -Celebrations of team accomplishments internally. -Work with senior management to determine long term team structure. -Create and present cases for promotions/compensation adjustments. -Create and present cases for employee requirements (equipment, external training/certifications). Mostrar menos
DIRECTV Latin AmericaHead - End User Support
Dec. 2017 - Sep. 2021Munro
DIRECTV Latin AmericaOnsite Support Coordinator
Dec. 2016 - Dec. 2017Panamerican Bureau - Munro
DIRECTV Latin AmericaInformation Technology Service Management Analyst
Jun. 2015 - Nov. 2016
YEL Informática S.A.Service Delivery Manager at Cencosud S.A
Aug. 2012 - May. 2015
YEL Informática S.A.Service Delivery Lead at IAE
Aug. 2011 - Jul. 2012Pilar - Buenos Aires
HP ArgentinaService Request Management - Focal Point
Jun. 2008 - Jun. 2011Ciudad Autonoma de Buenos Aires
HP ArgentinaTeam Leader - Customer Support - Plan Rombo
May. 2006 - May. 2008
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