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Work Background
RevSpringAccount Manager
May. 2023Nashville, Tennessee, United StatesManaged the operational experience of Healthcare clients for print and SaaS services, including multiple full solution clients, with an average annual sales volume of $3.5million Consistently exceeded ten-day time-to-resolution TTR for support tickets, reducing TTR by 20% on average Created merchant onboarding processes to assist partner clients with self-service application and conversion steps, resulting in a more streamlined process and 15% increased conversion to our internal merchant gateway Partnered with multiple implementation teams to create efficiencies and provide cost savings to clients, including digital statements, analytics, portal, product support, and platform integration Spearheaded upselling our digital services to a partner client that resulted in full digital conversion of all of their channel partners into our digital platform. This saved the client 50% in postage and increased portal volume and payments by 25% Built client's trust through transparent communication, active listening, and consultative approach, resulting in 20% net new business and 10% revenue increase of cross-sold products
RevSpringAccount Specialist
Oct. 2021 - May. 2023United StatesSuccessfully managed the operational experience of 25 direct clients and over 250 indirect clients for print and SaaS services, including three full-solution partner clients Consistently exceeded ten day time-to-resolution (TTR) for support tickets Averaged six day TTR and completed 30% more tickets than average Created merchant onboarding processes to assist partner clients with self-service application and conversion steps, resulting in a more streamlined process and 15% increased conversion to our internal merchant gateway Partnered with multiple implementation teams to create efficiencies and provide cost savings to clients, including digital statements, analytics, portal, product support, and platform integration Spearheaded upselling our digital product to a partner client that resulted in full digital conversion of all of their channel partners into our digital platform, saving the client 60%+ in postage and increasing portal volume and payments by 25% in the first three months Maintained exceptional relationships with all clients, resulting in; transparent and honest communication, client’s trust in resolutions and recommended services, and consistent new business annually
EurofinsClient Services Specialist
Aug. 2019 - Jan. 2021Madison, WisconsinManaged over 125 accounts through email, tickets and by phone, ensuring they received prompt responses regarding biology and chemistry testing on food products Established trusting relationships with large, demanding corporations reliant on the timing and results of our tests to determine if shipments could be released. This resulted in signed contracts for long-term business and contract renewals with multiple clients Collaborated with internal teams to complete special project requests, billing issues, analytical services, and technical quotes for testing. Reached regularly to local and international labs to inquire on specific testing Navigated multiple systems simultaneously: NIMS/LIMS, CRM, Microsoft Suite, SampleKinect, Salesforce
EurofinsHuman Resources Assistant
Jan. 2019 - Aug. 2019Madison, WisconsinSupported key administrative functions including: invoice coding, scheduling interviews nationwide, editing & proofing documents, and nationwide travel arrangements Performed phone interviews, face-to-face interviews, and participated in employee selection process and offers. Helped to hire over 25 new employees
Daily oversight of 50-100 applicants in Taleo (Applicant Tracking Software) Managed special projects including cross-functional collaboration to create updated job description templates and Quality Assurance processes to track employee hours worldwide
Milan Laser Hair RemovalSales & Clinic Manager
Jun. 2017 - Dec. 2018Janesville, WisconsinResponsible for profit and loss of boutique laser hair removal clinic Drove growth by 40% through laser hair removal education for new clients and deepening existing relationships 50% conversion of prior customer base to Milan lifetime guarantee package Ensured clients received superior customer service at all times, leading to five star Google review rating Managed Salesforce daily through leads, sales reporting, user training, and troubleshooting for the district Coached and managed staff, including quarterly and annual reviews Oversight of retail operations including repairs, maintenance, security, and coordination with the corporate office
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