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Work Background
Everside HealthClient Success Manager
Oct. 2021Jasper, Indiana, United StatesAs a Client Success Manager at Everside Health, my role is to provide support for our medium to large client base in order to maintain strong, on-going, long-term relationships. Provide inspired strategic thinking that leads growth, client satisfaction and client retention. Responsible for driving the continued success of Everside’s clients. As a Client Success Manager I deliver Everside’s best ideas, innovations, best practices, and capabilities that match our clients business goal of driving value for our customers. Responsible for providing strategic guidance, engagement and adoption recommendations, risk identification and mitigation to clients. This results in increased client satisfaction, retention, and expansion of Everside’s services for our clients. Responsible for adding value and inspiring our clients to see the benefits of services offered by Everside. As a trusted advisor and advocate to our clients, I am responsible for post-sales success and deliver a success blueprint for expansion and roadmap on how we accomplish health care goals.
Memorial Hospital and Health Care CenterManager of Business Development & Marketing
May. 2019 - Oct. 2021Jasper, INProvide a unique management style that promotes growth, empowers team members to make positive decisions, encourages new ideas and supports positive change that leads to improved job satisfaction and retention Lead the business development and marketing departments of Memorial Hospital to support the strategic plan of the organization by developing, planning, organizing, implementing and controlling market strategies Manage marketing functions that include the development and execution of communications to promote positive brand awareness for hospital services, provide oversight of the hospital’s website and social media, oversee print and broadcast media Support strategic planning efforts by providing market research analysis and interpretation of hospital data to guide service line development, corporate growth initiatives and business development strategies in order to increase market share Cultivate relationships with area businesses to offer exceptional health care solutions within the workplace while remaining fiscally understanding of their bottom line in order to expand our employer solution service lines Build internal relationships with departments at Memorial Hospital to offer distinctive market growth solutions and build confidence as the expert for developing new innovative tactics to reach patients
Memorial Hospital and Health Care CenterBusiness Development
Jan. 2016 - May. 2019Jasper, INResponsible for building market position in a four county territory, by building new relationships and maintaining established business opportunities through community engagement and interaction with leaders in each county. Enhance MHHCC’s reputation in surrounding services areas by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to those communities through health care. Participate in community related events to promote local physician office services for 5 MHHCC Offices and to interact with members of the community to understand community needs and service solutions that can be provided by MHHCC. Cultivate relationships with businesses to engage their Safety & HR departments in order to develop healthcare processes and wellness solutions to create a healthier workplace for employees. Manage relationships with community senior centers and long term care facilities to provide educational programs in order to engage the elderly population of each community in which MHHCC serves. Promote MHHCC hospital specialist services through face to face interaction with community organizations, employers, and physician offices to build knowledge and market share within each community. Responsible for planning and executing community outreach events in each county, to engage the community and educate individuals on health care services.
Kimball InternationalDispatch Operations Lead
Dec. 2013 - Dec. 2015Jasper, INResponsible for leading a group of three logistics professionals in the supervision of Kimball’s forty Over the Road truck drivers, with the assistance of the Fleet Manager, to ensure effective delivery and service of products to Kimball’s vast customers. Aid in the development of a strong teamwork environment in a department that previously struggled with working together, by creating a cohesive atmosphere in the office through building trust and understanding of each person’s unique capabilities. Manage projects concerning current operational procedures by identifying and understanding each specific process in order to develop improvements through implementing and documenting processes effectively to create a better work flow. Responsible for maintaining and developing relationships with external freight providers through persistent communication in order to build a larger customer base that has proven to benefit Kimball’s fleet by reducing miles and increasing revenue. Manage all OTR driver’s time-off requests and payroll processing in order to ensure consistent weekly availability of drivers and accurate communication with payroll for driver compensation. Responsible for understanding and encouraging all safety aspects throughout the fleet to provide a safe working environment while on the road and in warehouse setting for both the driver and the public.
Yusen Logistics (Americas), Inc.Manager, Strategic Business Development
Jan. 2013 - Dec. 2013Jasper, INResponsible for building market position by locating, developing, defining, negotiating, and closing new and established business opportunities and relationships. Attended industry-related events and took part in professional organizations to identify trendsetting opportunities while expanding network by face-to-face interaction with potential customers and vendors. Located, screened, proposed, and closed potential business opportunities through all sales channels, including but not limited to cold calls, referrals, and existing customer deals. Developed negotiating strategies and positions by studying market trends for new opportunities with Yusen’s company strategies and worked directly with operations to examine potential risks while examining partners needs and goals. Enhanced Yusen’s organizational reputation by accepting ownership for accomplishing new and different requests, by exploring opportunities to add value to job accomplishments.
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