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Work Background
XCL EducationGroup Head of IT
Mar. 2022 - Dec. 2023SingaporeI guided the strategic and operational management, planning, and execution of IT initiatives. I led infrastructure upgrades, IT strategy, and technology alignment across XCL Schools in Singapore, Malaysia, Vietnam, and Thailand. I oversaw IT support and services to ensure timely, cost-effective, and coordinated execution. I implemented robust cybersecurity measures to protect our IT infrastructure and data. I unified the Microsoft 365 platform for over 10 schools, 3000 staff, and 18,000 students, leveraging Intune and Defender for Endpoint, without disrupting daily operations. I renegotiated existing contracts, consolidating individual school agreements, and achieved savings of up to 50% per annum. Additionally, I revamped existing systems to a new integrated solution for marketing, admissions, parent billing, and student management, successfully implementing it in Malaysian schools using Sales Cloud, Marketing Cloud, NetSuite, and a student management system.
Alliance To End Plastic WasteIT Lead
Mar. 2020 - Mar. 2022SingaporeI have led the strategic and operational aspects of operations and IT projects from planning through implementation. I expanded our existing Office 365 tenant to serve as our primary managed platform. I deployed endpoint management and cybersecurity solutions, including antivirus, web filtering, and firewall protections. I collaborated with vendors such as Salesforce and Microsoft Dynamics ERP to establish effective processes and workflows. I implemented Single Sign-On (SSO) for multiple cloud-hosted applications. I built a cloud-first infrastructure using Office 365, Intune endpoint management, and Avast cybersecurity and web filtering for over 80 staff members globally. Additionally, I optimized our Salesforce setup to better align with internal workflows.
A-Star-Education Holdings Pte LtdICT Director
Jun. 2018 - Dec. 2019SingaporeIn this role, I directed the strategic and operational management of IT projects, including consolidating Office 365 tenants. I deployed endpoint management (Datto) and cybersecurity solutions (Sophos) for 1300 staff globally within 3 months. I implemented data loss prevention protocols, Single Sign-On, and an eLearning platform. I evaluated and standardized CRM systems across the group, enhancing the sales process and reporting. Additionally, I created a global address book sync across six Office 365 tenants for A-Star-Education.
CXAIT Director
Aug. 2015 - Apr. 2018SingaporeHere, I supervised technology infrastructure, fostering a collaborative environment for digital transformation. Enhanced cyber security by defining new standards and leveraging Microsoft Azure. Facilitated digital transformation by transitioning to cloud-based solutions for an acquired company. Designed and built data warehouse solutions. Migrated to Office365 and implemented Single Sign-On for improved user experience and security. Implemented secure SFTP solution and enhanced cyber security measures for CXA platform. Achieved IT cost reduction by consolidating systems onto Microsoft Azure.
GoBearDirector of IT
Mar. 2015 - Aug. 2015SingaporeIn this role, I directed IT initiatives from inception to completion, overseeing on-premises IT infrastructure (Apple) and managing the client-facing web hosting platform on Microsoft Azure. I optimized search engine performance and ensured platform security.
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