VIGILLARE SISTEMAS DE MONITORAMENTOIT Support Specialist
Jul. 2020 - Apr. 2022Santa Maria, Rio Grande do Sul, Brasil- Process Automation using Python, Microsoft Excel, Google Spreadsheet, Google Data Studio;
- Management of O.Ss, Data Collection and Preparation of Reports;
- Use of libraries such as Selenium, Requests and Pandas and Consumption of APIs;
- Optimization of processes and flows, through Agile Methodology. Paying attention to indicators, generating metrics and KPIs and presenting relevant numbers with insights with the support of Business Intelligence tools, such as PowerBI and Looker Studio;
- Management of Communication Channels, from user support to maintenance of PABXs, Chatbots, etc.;
- Infrastructure and IT support.