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Work Background
IMPACT Properties USAReal Estate Agent
Jan. 2020Laguna Hills, CA, United StatesLocal area expert specialist serving as real estate agent in the southern Orange County residential area, managing all aspects of sales, business development, marketing and client servicing. Nurtures client relationships from prospecting to client retention and referrals and new business by providing support, educational information, empathy, and resources to help clients make the right decisions and reach their home buying and selling goals.
HouzzClient Success Manager
Feb. 2019 - Jun. 2024Irvine, California, United States● Manages and nurtures assigned client relationships and provides excellent customer service while achieving quarterly renewal and upsell goals.
● Transforms emotionally-driven customer issues into satisfied customer experiences through solid interpersonal skills and negotiation, and by providing coaching, education, and (lots of) empathy and relatability.
● Consistently meets and exceeds quantitative and qualitative client account and process improvement objectives.
● Performs a high volume of outbound cold-calling and resolves tricky billing situations and renewal contract scenarios consistently.
● Serves as liaison between various internal departments with motivational and team-oriented attitude, while interfacing with clients in a way that embodies the company culture, mission, and brand.
Seven Gables Real EstateRealtor
Apr. 2017 - Jan. 2020Tustin CA Born a midwesterner, Joel bring his natural patience, warmth and
charm to the well-established reputation of Seven Gables Real Estate.
He is a hard-working mediator who is passionate about helping people
through life’s tough decisions.
With a background of 15+ years in the music business, Joel brings
a fresh perspective to the real estate industry contributing his vast
knowledge of community involvement, local education systems, sales
and business development. He can sometimes be seen performing
music on upright bass at local venues, events, and even open houses.
In deciding where to establish his career and continual involvement in
real estate, Joel chose to be a part of the mission-driven effort of the
Seven Gables team. Because of the team’s dedication to upholding
core values and standards, Joel is enthused about protecting and
maximizing real estate relationships and fully supports the company’s
commitment to its clients, affiliates, and employees.
The Seven Gables team is exclusively made up of associates that
proudly maintain a prominent share of its primary markets, and even
through changing times, the team continues to meet its clients’
valued needs. Joel is excited to be a team member with Seven Gables Real Estate.
Lemur MusicSales Manager
Feb. 2012 - Aug. 2017Orange County, California AreaOversee staff, customer service and customer relations and general problem solving of daily operations. Manage the in-house repair service by quoting work and price of service as well as, scheduling deadlines. Work with the team to analyze, promote, and market our unique double-bass shop. Make house calls to schools and local venues.
Anaheim Band InstrumentsSales Service Representative
Aug. 2007 - Feb. 2012Engaging with prospective customers. Educating customers on product functions and options.
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