Wessex InternetChief Commercial Officer (CCO)
Jun. 2022 - May. 2024Dorset, England, United Kingdom · HybridRecruited to lead the commercial department in a relocation to Dorset, tasked with developing a bespoke and effective approach to drive customer uptake in the local market. As the head of a team of 44, I worked closely with the CEO and Board of Directors to set and execute a comprehensive commercial strategy. During my time in this role, I have achieved significant successes, including restructuring sales and marketing activities to prioritise tailored solutions and drive faster order-to-revenue timelines. As a result, we doubled our customer base from 3,500 (achieved over 12 years) to 7,500 accounts within the first 18 months, while also doubling leads and future opportunities in our pipeline. I also implemented a robust monthly reporting system, providing key insights and recommendations to the board and investors through a detailed dashboard. Additionally, I oversaw the successful integration of Customer Support and Onboarding functions into the commercial department, resulting in improved performance and a higher first-time resolution rate within just 6 months. My contributions were instrumental in supporting the company's overall strategy and securing a significant investment of £32M, allowing for an accelerated build program through a new equity and contract model. This ultimately resulted in the awarding of multiple government contracts worth over £50M. Throughout my tenure, I have taken ownership of revenue growth, utilizing KPIs such as COA, ROI, Trust Pilot, CSAT, and ARPU to drive network adoption up to an average of 37%. Thanks to this approach, we achieved an average of 50% commercial project success and a provisioned network takeup of over 40%. ⚜️ Dan Kirk CFO Wessex Internet: Jez’s calm leadership delivered record numbers of leads, opportunities, orders and customers. Easy to work with and able to confront the root causes of a problem.