John Miller

Chief Operating Officer (COO) @Maverick Protection Group

PartnerProfessor🏦 Finance🧮 EducationLecturer🔥 Startup Founder✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDev🧨 Consulting✨ Business OwnerCOOCustomer Success ManagerQA EngineerProduct ManagerProject ManagerSales ManagerBusiness Development ManagerExecutive CoachBusiness Analyst🎓 StudentEngagement ManagerMBACTOAdvisor

John Miller is currently serving as the Chief Operating Officer (COO) at Maverick Protection Group, a leading provider of security solutions. With extensive experience in strategic planning, business development, and operations management, Miller continues to play a significant role in the company's growth and success. Prior to joining Maverick Protection Group, he held several high-level positions in reputable organizations, where he honed his skills in project management, risk assessment, and team leadership. Miller is known for his commitment to excellence, his ability to devise effective operational strategies, and his unique talent for fostering an environment of teamwork and innovation. With a strong background in security and business administration, he is a respected leader in the industry. His dedication to ensuring client satisfaction and maintaining high operational standards continues to propel Maverick Protection Group's reputation in the marketplace.

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Work Background

Mental Healing JacksonNon Executive Board Member

Apr. 2023Jackson, Michigan, United States

Maverick Protection GroupNational Sales Director

Jan. 2024 - Jul. 2024Jackson, Michigan, United StatesAs National Sales Director, I am responsible for setting and executing the group-wide sales strategy, developing, coaching, and building the sales team and supporting functions.

Maverick Protection GroupChief Operating Officer

Jan. 2023 - Dec. 2023Michigan, United StatesAs the group's Chief Operating Officer, Chief Financial Officer, and Chairman, I provide the operational and strategic direction and leadership to ensure we build a healthy foundation upon which to grow sustainably.

SalesforceStrategic Engagement Leader, Sr. Director

Jun. 2021 - Mar. 2023Jackson, Michigan, United StatesPartnering with Fortune 500 firms, I help transformation, business, and technology executives find their way from Vision to Execution and Value Realization. As Partner and Advisor, I help you develop a vision and a plan to revolutionize the way you do business, while building top-down alignment, and delivering the desired value through outcome-focused activities. Specializing in Business and Technology Transformation, Governance, Operations, Strategic Investment and Engagement.

BCMGlobalInformation Technology Business Partner

Mar. 2019 - May. 2021Dublin, IrelandReporting directly to the CEO, direct all aspects of the IT Service and development in a multi-national asset management and servicing operation, including finance, resource management, oversight and ExCo representation. Led the Service / Process Improvement of the Service Delivery and Service Level arrangements to ensure KPIs captured and reported on. Manage P&L for multi-million euro IT Service. Represent IT at Board Meetings and Board Risk Committee Meetings. Prepare financial and operational reports and coordinate with regulatory bodies to ensure compliance with relevant laws and regulations. Analyse current processes and operations to identify the areas requiring improvement and introduce improvement initiatives as well as build and maintain relationships with a large vender base. Key Contributions:  Led the planning and implementation of the pandemic planning to enable 800 users to work remotely  Led the Service Improvement initiative to provide for excellent customer outcomes  Directed a cloud re-platforming of legacy systems and services to Azure private cloud  Built and maintained relationships with key stakeholders up to and including Board level.  Established Service Models and KPIs for IT Service and Development as a Service (DaaS)

Independent ConsultantProgram Manager, Independent Consultant

Aug. 2004 - Mar. 2019UK and IrelandAs an Independent Consultant, I ran a successful one-man consultancy in Detroit, Dublin and London specializing in the provision of Senior-level Project, Program and Test Management services to a broad range of clients across many industries, including Banking & Financial Services, Telecommunications, and Utilities. Key Clients & Projects: • Allied Irish Bank – Mortgage Operations & Restitution (Program Manager) • Bank of Ireland – Insurance & Investments Customer Portal (Program Manager) • Citibank – Client Fund Onboardings (Sr. PM) • BskyB – IPTV Product Launch – (Program Manager) • Nationwide Building Society – Data Center Migration + SAP Core Bank (Program Test Manager) • Scotia Gas – Platform Replacement & Refresh (Program Test Manager) • Phorm – Mid-cap Startup, Targeted Advertising (Global Head of QA, Interim Technical Ops Director) • Virgin Media – Broadband Upgrade & Product Life Cycle Refresh (Program Test Manager) • General Motors – OnStar Proposition Refresh (QA/Test Lead) • Dixons – Retail POS Refresh (QA/Test Lead) • Lloyds Bank – M&A Separation & Integration, Replatform & Refresh (Senior Project Manager) • BBC – IPTV Product Launch and Refresh – (Test Manager) • Healthcare Commission – Audit Platform Launch – (Project Manager)

General MotorsSystems & Integration Test Lead

Nov. 2002 - Jun. 2004Led an offshore team to design and execute integration and functional tests, and triaged and prioritized defects on the transformation of the OnStar technology platform. Coordinated User Acceptance Testing, produced all documentation and reporting.

ABN AMROLead QA Engineer

Nov. 2000 - Oct. 2002Led an onshore team to design and execute all functional and non-functional testing and quality assurance. Documented all requirements and use cases for the integration of the Fannie Mae automated underwriting service. SME for mortgage underwriting and servicing.