Carlos Rocha - Project manager, Atomos

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Work Background

Atomos OfficialProject Manager

Apr. 2024Rio de Janeiro, Brazil · RemoteExperienced in overseeing end-to-end project lifecycles, I excel in the fast-paced gambling and gaming industry. With a focus on building and leading high-performing project teams, I am committed to delivering successful outcomes. Let's connect to explore opportunities for collaboration and driving project excellence in this dynamic industry.

Atomos OfficialProduct Manager

Jan. 2024 - Apr. 2024Rio de Janeiro, Brazil · RemoteExperienced in driving product strategies from concept to launch, I thrive in the fast-paced gambling and gaming industry. Skilled in building high-performing product teams and fostering a culture of innovation, I bring a relentless commitment to delivering outstanding user experiences. Let's connect to explore opportunities for collaboration and driving product innovation in this dynamic industry.

DigibeeProduct Manager

Sep. 2022 - Jan. 2024Florianópolis, Santa Catarina, BrazilAs the Product Manager in an Integration Platform, entrusted with the oversight of the Cloud Platform and Cloud Operations journeys within the enterprise Integration Platform as a Service (iPaaS), I've played a pivotal role in steering these critical domains through a phase of dynamic growth and innovation. Building on this foundation, my responsibilities have evolved to include leadership of the Mission Critical Application Team. In this expanded role, I am tasked with developing the core components of our platform, with a specific focus on enhancing the overall developer experience. Simultaneously, I'm spearheading the evolution of the connectivity journey for our customers, exploring modern options that not only improve the overall experience but also pave the way for entering new markets trough the Connectivity Team. Some of practices and way of work: - Continuous discovery habits to product evolution sustainability; - Team Topologies to reduce friction and misalignment between strategic and operational levels; - CloudOps - Metrics Development In the dynamic and challenging growth company routine, some of the activities are: - Product direction driven by outcomes and OKRs; - Researching, consolidating and opportunities designing based on product discovery sessions; - Hypothesis testing, prioritization and getting buy-in of opportunities from stakeholders; - Create, maintenance and communication of product roadmap and release plan; - Agile management, team leadership driven to build high-performer and self-managed teams; - Success and impact of deliveries measured by qualitative and quantitative methods.

Beck et al. Serviços de InformáticaProduct Manager

May. 2018 - Sep. 2022Florianópolis, Santa Catarina, BrazilHelp people and their businesses with technology - That's the goal and what is aimed. Agile, digital mindset, collaborative style and a lot of team spirit are the main characteristics of this current challenge. As a PO\PM, the work has been mapping the opportunities, and turning them into Digital Services or Products through PM strategies and supporting\guiding the team to achieve this as better as possible. From implementing or migrating to Office 365, supporting hosted services or managing\migrating it to the Cloud. A very adaptive routine where supporting and sharing knowledge are frequent challenges as helping the team to develop and incorporate demands as needed.

E-CoreIT Support Engineer

Aug. 2016 - Mar. 2018Porto Alegre Area, BrazilFully dedicated to the Atlassian partnership working in the Cloud team. The challenge was supporting and guide the Atlassian partners to explore the Agile solutions to speed up their business. A handler and collaborative support was the identity of the team, also working with a close interaction with the other global teams (APAC and NA). Confluence and JIRA (and similar solutions) were most of the demand as guidance for migration from on-prem to cloud.

GerdauIT Support Analyst

Sep. 2014 - Aug. 2016Porto Alegre Area, BrazilSupport the organization with IT demands. From device managing and troubleshooting to digital transformation. Administrate the Infrastructure of the sites in the southern part of Brazil, which included the headquarters, branches, remote offices, and commercial points. Technical and Softskills were used to help Gerdau to deliver and produce steel across the globe. ACTIVITIES: • Implementation and coordination of infrastructure projects; • Preparation of control plans and performance measurement systems and resources computational aiming investigate anomalies and / or faults before they occur; • Coordination of group problem solving, using methodologies and tools such as MASP, PDCA, Pareto diagram, Ishikawa diagram; • Management and technical service called using ServiceDesk system (Problems and incidents); recorded time attendance - SLA; • Member of the regional team south of technical support of the Gerdau group projects S.A., participation in change of plans related to the Data Center • Minitab software licenses Coordinator with negotiating with outside vendor to all Gerdau units in Brazil, Mexico, India, Spain and U.S • Approval / virtualization and deployment of applications on MetaFrame (Citrix); • Creation / coordination and implementation of Desktop Virtualization projects at regional units using Citrix XenApp / XenDesktop tool • Monitoring of computer resources and electronic equipment - using the System Center Configuration Manager tool; • Second and third level support on Windows servers; maintenance routines servers and data storage; analysis of anomalies, patch execution / fix; creating workarounds to solve chronic emergency problems and indications correction / improvement engineering; • Participation in overheads groups in order to identify cost reduction opportunities • Coordination and supervision of the endpoints updates of the South Region (RS, SC and PR); • Project lifecycle tracking using Microsoft Project tool, EPM.

Central Data SolutionsSystem Administrator

Nov. 2012 - Mar. 2014Perth, Australia· FUNCTION: IT Support ACTIVITIES: Internal user support services in IT. Visiting clients and network administration. Management, implementation and support operating systems, security and specific applications of the clients..

Department of Environment and ConservationSystem Administrator

Feb. 2012 - Oct. 2012Perth, AustraliaManage the backend and endpoint devices of all DEC branches across Western Australia. Working with cloud solutions and assisting 38 locations to protect the environment and support visitors while visiting WA incredibly protected tourist spots. · FUNCTION: Systems Administrator (Managed Systems) · ACTIVITIES: Development of systems architectures (new or existent technologies). ICT refresh software or hardware renew. Support the security and access management. Management and support to the backup environment. Implement and support the SCCM 2012 system and assist on OEM project. Virtual network management, support and migration. Documentation environments and process \ procedures. The standard environment is windows, and the active directory. Management of around 4000 users and some service\resources accounts. The management of the Active directory was based in security, users and resources organization, policies, another OS integration and management the local and remote users (35 sites). Exchange management since creation of new account, moving mailbox, troubleshooting the messaging server, till migration between versions or servers.

Netlink GroupSystem Administrator

Apr. 2011 - Oct. 2011Perth, AustraliaManagement of Microsoft environments (NT, 2000, 2003 and 2008) and Linux. Maintenance and management of firewalls and servers. Messaging, management and policy making backups and restores. Implementation and management of infrastructure related services portal, FTP and other projects related to IT. Documentation environments and process \ procedures. The standard environment of the clients are windows servers. Various environment with different needs but the active directory administration was based in security, users and resources organization, policies, another OS integration and management the local and remote users (depending on the client). Exchange management since creation of new account, moving mailbox, troubleshooting the messaging server, till migration between versions or servers.

IT Recruitment Consultant at Wood RecruitmentIT Technician

Jan. 2011 - Apr. 2011Perth, AustraliaManagement of Microsoft environments (NT, 2000,2003 and 2008) and Linux (Ubuntu, Red Hat). Maintenance and management of firewalls and servers, e-mail. Management and policy making backups and restores. Implementation and management of infrastructure related services portal, FTP and other projects related to IT. Documentation environments and process \ procedures. Assist users and sever issues related to Microsoft and Linux environments and general enquires.

mr. IT Solutions L.L.C.Computer Engineer Jr

Oct. 2010 - Jan. 2011Perth, AustraliaManagement of Microsoft environments (NT, 2000,2003 and 2008) and Linux (Ubuntu, Red Hat). Maintenance and management of firewalls and servers, e-mail. Management and policy making backups and restores. Implementation and management of infrastructure related services portal, FTP and other projects related to IT. Documentation environments and process \ procedures. Assist users and sever issues related to Microsoft and Linux environments and general enquires.

IBMIT Technician

Jan. 2010 - Sep. 2010Porto Alegre Area, Brazil· ACTIVITIES: responsible and required to possess a detailed operational knowledge of the processing requirements and system flow for all district application software systems (Microsoft Platforms). Monitoring the operations of all host computer systems and peripheral hardware. Assisting in providing for the security and confidentiality of the data maintained by Information Services. Documentation environments and process \ procedures. Assist users and sever issues related to Microsoft environments and general enquires.

E-Sales Soluções de Integração LtdaNetwork Administrator

Feb. 2009 - Dec. 2009Porto Alegre Area, BrazilFUNCTION: Network Administrator Activities: Management of Microsoft environments (NT, 2000 and 2003) and Linux. Maintenance and management of firewalls and servers, e-mail. Management and policy making backups and restores. Implementation and management of infrastructure related services portal, FTP and other projects related to IT. Documentation environments and process \ procedures.

Grupo ProcessorOutsourcing

Nov. 2005 - Nov. 2008Porto Alegre Area, Brazil· FUNCTION: Network Administrator Activities: Management of Microsoft environments (NT, 2000 and 2003). Management and policy making backups and restores (Using tools BackupExec and ArcServe). Implementation of routine, preventive maintenance, reporting on the environment and other various activities. Documentation environments and process \ procedures. Currently in the role of Rear performs audits Methodology Processor Max in environments where the CPU has management team of network, coverage on holiday with priority for customers with teams of network administration and participation in projects of infrastructure (TS, AD , Exchange, among others).

VivoSystem Operator

Oct. 2002 - Jul. 2005Porto Alegre Area, BrazilFUNCTION: System Operator ACTIVITIES: Management and policy making backups and restores in environments VMS, NT, Unix, using the Veritas Netbackup software (software for managing and monitoring of restores), management and tracking of daily processes performed in a production environment, through monitoring software such as the Unicenter TNG Workload (software for managing and monitoring processes) and Direct Connect for Sterling Commerce. software (File Transfer) support to internal users of the Company regarding the availability of various systems and networks used by them.