Sam Wilson - Head of Sales and Marketing, Serviceware SE

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Work Background

SERVICEWAREHead of Sales - International

Sep. 2023United Kingdom

SERVICEWARE SEUK Country Manager

Aug. 2020 - Aug. 2023United Kingdom

SERVICEWARE SEGlobal Account Director

Apr. 2019 - Aug. 2023United KingdomServiceware was established in 1998 and is today one of the leading providers of software solutions to digitise and automate service processes with which companies can step up their service quality and efficiently manage their service costs. Serviceware Financial is a leading software tool for the financial management of your IT and shared services. With a structured service catalog, a detailed cost-to-service-flow, and the capabilities to create virtually infinite budgeting scenarios, you can create as much cost transparency as you need. Automated capabilities for documentation allow for simplified, tax-compliant reporting and adherence to all transfer pricing regulations. Serviceware Financial is the easiest way to cut down on IT and shared service costs and prove to your business the true value of your services. - Transparent service costs and values - Immediate cuts to superfluous cost items - Simplified budgeting - Faster, more data-driven controlling - Automated, compliant documentation - Rapid cloud cost assessment and optimization

AdobeEnterprise Account Executive

Jan. 2018 - Apr. 2019London, United KingdomSales specialist focused on selling the Adobe Experience Manager solutions to Corporate and Strategic Enterprise accounts. • Industry vertical: Media & Entertainment • Managed the sales of large scale, transformative, and complex software solutions to global organisations

SAPEnterprise Account Executive

Jun. 2014 - Jan. 2018London, United KingdomSolution sales specialist at SAP focused on selling the Customer Engagement and Commerce (SAP Hybris) line of business solutions to Enterprise customers, in order to help these companies transform their business models in line with the digital age. • Industry vertical: Services • Manage an ecosystem of Partners: Systems Integrators, ISV’s, and Digital Consultancies. • Work closely with Business Development Representatives to build campaigns into named accounts to generate new demand. • Manage my internal network of: Industry Account Executives, Pre-sales, Marketing, Value Engineers, Legal & Commercial teams, Bid teams, Executive Sponsors, Product Marketing, International counterparts, Partner Managers.

Hewlett-PackardInside Sales Account Manager

Feb. 2014 - Jun. 2014Bracknell, United Kingdom• Manage the Sales and Customers of HP IT Operations Management Suite • Work closely with HP Software Partners when positioning solutions and services • Collaborate with internal and external Marketing and Business Development teams to run successful campaigns • Collaborate with different product teams within HP to ensure a ONE HP approach on projects • Network across departments to ensure quick responses to customer requests

Intelligent Access LimitedSales Manager

Apr. 2013 - Feb. 2014Camberley, United Kingdom• Manage key accounts • Project leader of a very large sales opportunity with a major government body • Manage the international supply chain • Have regular communication with company CEO’s • Meet with end users and resellers to improve relationships and understand their needs Technical Sales Support Manager • Support the Sales Director with my technical knowledge of the product offering in quotes/ customer presentations/ meetings. • Support resellers with my technical knowledge and understanding of the product. • Liaise on a regular basis with the manufacturer’s software/hardware engineers in Florida, USA. • Suggest improvements on the design/functionality of the software and hardware.

IT MediaBusiness Development Executive

Nov. 2012 - Apr. 2013London, United Kingdom• Lead sourcing activity involving research into potential new business clients and the individual contacts • Cold calling the leads which I had previously sourced in order to recognise a need and appoint a meeting with them • Re-engage old clients who hadn’t spent with IT Media in their most recent marketing campaigns in order to understand their reasons for not doing so • Meet with clients and plan e-mail marketing campaigns • Account managing each client throughout the whole e-mail marketing campaign, advising where changes should be made to the layout of an e-mail or the target segment