Ken Lentz - CEO, Commodum technology

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Work Background

Commodum Technology, Inc.President/CEO

Nov. 2011Upland, CaliforniaCommodum Technology provides software development and software development life cycle consulting for a wide range of vertical markets. Commodum is also the developer of the VisAbility Pro Call Center Management System, which provides advanced call center metrics, analysis, and real time displays for profitable call centers.

Global Benefits Group (GBG)Chief Information Officer

Nov. 2015 - Nov. 2022Foothill Ranch, CA

SpringboardDirector of IT Services

Oct. 2009 - Oct. 2011• Overall responsibility for bringing technology solutions to bear on the requirements of the company and the individual departments within the organization. • Manage and train a staff of approximately 40 technicians and developers to accomplish the IT goals of the company. • Coordinate with external vendors and contractors, both on and off shore, to bring together numerous diverse technology components to provide integrated applications and platforms. • Responsible for managing our current development contractors by gathering and documenting business requirements, handing off development to the contractors, coordinating user-acceptance testing and assisting in release deployment..

Springboard, Inc.Software Development Manager

May. 2009 - Oct. 2009• Responsible for managing our current development contractors by gathering and documenting business requirements, handing off development to the contractors, coordinating user-acceptance testing and assisting in release deployment.. • Working to gradually bring all development in-house and phase out the contractors. • Manage a considerable amount of data transfer via XML and proprietary file formats • Centralize and document reporting services onto a single platform from a variety of legacy systems.

International Solidarity and Human Rights InstituteDirector of Information Technology

Jan. 2003 - Sep. 2009• Responsible for Information Systems analysis and implementation for International Human Rights organization. • Developed and maintained Institute’s web presence through internet web site as well as Pod-casting delivery system. • Implemented and maintained database system that provided catalogued information available to lobbyists in international governmental venues. • As a member of the Board of Directors for the Institute, provided input in corporate budgeting and operational planning

Independent ConsultingConsultant

Jun. 2006 - Apr. 2009Developed Windows and web-based software tools for a variety of vertical business clients.

Siemens Business CommunicationsGlobal Director of Call Center Products

Jun. 1998 - Jun. 2000• Responsible planning and implementation of software product development for an International Communications Organization. • Developed Sales and Marketing projections and plans for accomplishing them for the call center product line. • Interfacing with end users to determine future direction of product line. • Performed interface between product definition and design departments, field representatives, and product development staff. • Transition of personnel and technology from Sunburst Software to Siemens Call Center Product Division after an assets acquisition.

Sunburst Software, Inc.President/CEO

Jan. 1993 - Jun. 1998Founded, grew, and ran a software development company that achieved $1.2 million in sales its final year • Developed Sales and Marketing projections for the Vantage+ call center product line. • Directly managed administrative, sales, web design, software development, and technical support staffs. • Coordinated product development, sales, release scheduling, and ongoing customer support for the company’s products. • Managed the acquisition and transfer of assets of the company to Siemens Business Communications.

DirecTVConsultant

Jan. 1995 - Dec. 1995

Charter CommunicationsRegional Director of Information Systems

Dec. 1990 - Jan. 1993• Responsible for planning and implementation of all Billing, Customer Support Systems, and Management Reporting for a large Los Angeles based Cable Television Company. • Supervised a staff of analysts, operators, developers, and network technicians. • Oversaw all data and voice telecommunications resources during operational and facilities expansion. • Interfaced with a variety of SIs, ISVs, and ASPs in a rapid growth environment. • Developed and managed an annual departmental budget of over $2.5 million. • Acted as a member of the regional Senior Staff in contributing to all major initiative planning and daily operations and decision making.

CencomDirector of IT

Jan. 1990 - Dec. 1993See above Director of IT at Charter. Cencom was purchased by Charter and my position was the same under both ownership scenarios.

Medco TelecommunicationsService Manager

Jan. 1986 - Dec. 1988

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