Elena Paun - Team leader continuous Improvement lean six sigma, Allianz Services

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Work Background

Allianz ServicesAccounts Payable Team Lead

Apr. 2024Bucharest, Romania

Allianz ServicesContinuous Improvement and Innovation Lead

Jan. 2023Bucharest, Romania

Allianz ServicesRequisition Processing Team Lead

Sep. 2021 - Mar. 2024Bucharest, RomaniaResponsibilities Manage the Order Management team to ensure smooth service delivery Taking over responsibility for the team and ownership of its processes: o Managing the task allocation, team performance results, ensuring business continuity during off time of the team (scheduling in advance the vacation/training period, business continuity plan, working attendance); o Assistance offered to team members related to ordering topics and finance systems (SharePoint, Service Now, SAP CAP, Ariba, Success Factors); o Providing process guidance, coaching and training to the team based on customer’s requirements; o Keep the team motivated to deliver results at agreed standards; Operational excellence through process improvements, innovation and efficiency: o Ensuring that all escalations are attended and resolved in time; o Volume reporting and provider management; o Process optimization and implementation; o Acting as an touch-point support between the team and main stakeholders; o Developing and implementing new ideas for business growth, process optimization or transfer of new tasks within the team (especially during handover and transition process); Responsible for the quality management of all process documentation (SOPs, user manuals) elaborated by the team; Conduct the recruiting process for new team members; Other management reporting and responsibilities as per the business needs; Ad-hoc reports, analysis, requests.

EuromasterData Maintenance Team Leader

Mar. 2020 - Aug. 2021Bucharest, Romania• Oversee and monitor all of the Products, Services & Vendors functions • Coordinating and assisting team members in working through problems and handling requests and escalations that arise during the process • Allocation of team members on processes, proactively manage and monitor workload in a balanced manner to ensure work is delivered in high quality and backlog is minimized • Implement, respectively maintain and improve process to collect metrics, KPIs and SLAs for the STREAM business processes; • Establish key performance indicators that drive change and visibility to the team and leadership • Coordinating, monitoring and maintaining proactive communications with key stakeholders in countries, headquarter and EBS • Manage the transition of new Products, Services & Vendors activities from ERM countries to EBS • Responsible for the performance of the preparation and recurrent updating the documentation of Products, Services & Vendors processes (help cards, process flows, and RACI matrix) • Actively search for weak points in the process, monitor these and work on prevention and process improvement • Carry out transformation initiatives and projects to deliver business impact and productivity benefits to customers • Defining and rolling process improvements, which include developing documentation and providing the necessary training to support the process changes • Responsible for developing, maintaining and testing key controls for the process under my responsibility and maintaining evidence that controls are functioning as designed • Developing training materials, set training schedule for the team members and perform trainings in the area of Products, Services & Vendors • Work with the teams to help implement more best practices across the team and processes • Hiring, training, motivating, creating, respectively updating job descriptions and evaluating Products, Services & Vendors members

Sparkware TechnologiesAccounts Payable Team Leader

Jul. 2019 - Mar. 2020Bucharest, RomaniaAct as local Financial Controller and lead a team responsible for all aspects of the Accounts Payable process within the Purchase to Pay (P2P) cycle including vendor creation, posting and verification of invoices and credit notes into an ERP system, reconciliations, reporting and query management. Various activities: -Assisting with preparation of any statutory reporting requirements; -Responding to adhoc requests for information from management, audit and other departments within the company; -Completion of monthly controls including issuing of non-compliance reports; -Creation and analysis of monthly AP reports; -Reconciliation of company credit credits and petty cash; -Assisting with special projects that may be assigned on an ongoing basis; -Assisting in the implementation of new systems, processes and procedures with the P2P process; -Assisting FC / AP Manager when is required.

LeasePlanAccounts Payable Team Leader

Sep. 2018 - Jun. 2019Bucharest, RomaniaSet clear team goals, delegate tasks and set deadlines; Provide guidance, direction and support to a team of 15 individuals, for the purpose of achieving the established company/department goals. Oversee day-to-day operation, monitor team performance and report on metrics; Drive process efficiencies by following Agile approach, meet the agreed KPIs target; Responsible for the performance management and review the assigned of the assigned team; Ensure operations are conducted in accordance with enterprise wide standards, policies, and documented processes; Team engagement & people development; Ensure career plans for employees, focus on development of high potential employees, coaching team members, ensure performance evaluation done on time, ensure 1-0-1 are happening monthly/quarterly. Process procedures definition & controls: Ensure procedures are created, up to date and signed off as per timelines in place. Support transition manager on resolving any issues identified within transition and in stabilization period.Process performance: Stable operations across processes, ensure proper back-up plans are in place for the whole team. Ensure balanced workforce planning; No backlog in activities, reduced towards 0 e-mails out of SLA, keep to minimum level overtime. Escalate issues which cannot be resolved by the team;Process efficiencies: Drive improvement of KPIs results, by having clear actions plans in place to improve metrics. Complete transition on Germany tasks by keeping to a minimum level the overtime. Customer Service: Ensuring quality service to customer, within established service levels (SLA) and budgets; Ensuring operations are conducted in accordance with enterprise wide standards, policies, and documented processes; Creating a physical and cultural work environment for all levels of staff that is motivating, safe and inclusive In line with LPSC DNA. Improve communication and collaboration with internal and external LeasePlan countries.

GenpactAccounting Team Lead

Apr. 2017 - Aug. 2018Bucharest, RomaniaTeam Leader for 23 people for 4 countries (Switzerland, Austria, Germany and Poland) for E2E Accounts Payable; having an MT with 7 people reporting to me. Tasks and Key Performance Indicators according to job description maintained and great relationship with the client - NPS 100%. Audit & SOX Requirements maintained at a high level.

GenpactManagement Trainee

Mar. 2016 - Mar. 2017Bucharest, RomaniaManagement Trainee - according to job description Leading 15 people for E2E Accounts Payable activity for Swiss customer, making sure about the performance of the team and also create development plans for the team members. Green Black Project designed to improve customer performance on Paid on Time. Lean Ace: 4 stars.

GenpactSenior Process Associate Accounts Payable Swiss Team

Jul. 2011 - Feb. 2016Bucharest, RomaniaAccording to job description. Reducing outstanding volumes in less than 2 months of employment for the German team. 100% accuracy and taking over more tasks in just three months of activity. I know the activities of Accounts Payable department 100% from Processing invoices and preparing payments and performing audits. I went through all the stages in very short time. In the current team for Switzerland and Austria, I started with accounts payable invoice posting, reaching about 80 invoices posted per day and learning also to perform the payments. For this complex task various methods are used to prevent a logged double payment. Team posts accuracy was my main concern. Maintaing SOX controls and offering the entire support to the team providing external audit, when was necessary. Conducting required reports. Participation in customer's calls. I was Process Trainer for both Swiss and Austria Teams and HR Catalyst for the whole client account, add up to 70 colleagues. I also was Buddy for the new joiners in our team. I am certified Lean Ace and I have received a star for my ideas. Cristian Sarbu and Claudia Gache - team leaders from the two accounts. Benefits: Medical insurance, food vouchers, bonuses for performance bonus for language. Skills: SAP, Lotus Notes, Ariba, Proflow, Microsoft Outlook, Microsoft Word and Excel

Global Remote ServicesCustomer Services Agent

Mar. 2005 - Mar. 2015Bucharest, RomaniaI had to work directly, by phone, with the ING's clients in welcome-call. I worked with all the fashion and home-design magazines in the world, searching the big names in the fashion industry - press-clipping. I trained over 60 people from the new team during the years spent in the team. Benefits: Health insurance, tickets, travel expenses and phone.

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