Steven Garcia - Principal Information Technology Consultant, RocketBeacon

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Work Background

RocketBeaconPrincipal Information Technology Consultant

Feb. 2024*Freelancing, actively interviewing and looking for a FTE role* As Principal IT Consultant at RocketBeacon, I engage deeply in the IT and cybersecurity fields, maintaining my expertise, staying current with industry trends, and expanding my professional network. This role enables me to deliver strategic insights and tailor innovative solutions to meet specific business challenges, ensuring each project delivers significant value. My consultancy is fueled by a profound passion for technology and a staunch commitment to continuous learning—principles I apply across all my professional endeavors. I am committed to maintaining clear boundaries between my consulting work and my responsibilities to any employer to avoid any conflicts of interest. My aim is to augment and complement my primary professional activities, leveraging my consulting experiences to provide enriched perspectives and enhanced capabilities in my full-time roles.

Beyond FinanceDirector of IT Operations

Feb. 2023 - Feb. 2024In a pivotal role at Beyond Finance, I directed IT operations during a period of rapid growth, scaling the workforce from 1500 to 2500 within just four months. I led the strategic planning and execution of IT infrastructure, ensuring robust security and operational efficiency across a remote and hybrid workplace. Under my leadership, the IT Engineering and IT Experience teams embraced a proactive, service-oriented approach, enhancing productivity and team morale. I spearheaded the implementation of Zero Trust security with Cloudflare Warp, and SaaS/agent-based DLP to bolster our cybersecurity framework, aligning with SOC2 and ISO27001 standards. Noted Accomplishments: Orchestrated a transformative IT strategy that facilitated the seamless onboarding of 250 new hires per month, employing a zero-touch solution that resulted in $800K annual savings. Advanced our security posture through the implementation of comprehensive Zero Trust architecture and DLP initiatives, significantly minimizing risks and reinforcing data protection. Cultivated a culture of innovation and agility by integrating Agile Project Management methodologies, optimizing project execution, and fostering continuous improvement within IT operations. Enhanced operational efficiency and cost management through strategic SaaS spend analysis, achieving significant cost savings while ensuring the alignment of IT resources with business goals. Led a collaborative effort with SecDevOps to pioneer a Zero Trust transformation, integrating cutting-edge security solutions like CrowdStrike and Cloudflare, which set new benchmarks for our IT security infrastructure. At Beyond Finance, my role not only entailed navigating the complexities of rapid organizational scaling but also redefining IT as a pivotal element of our corporate strategy, ensuring agility, security, and operational excellence.

CiscoLeader, Technical Program Management

May. 2021 - Feb. 2023San Jose, California, United StatesAs a Product Owner, Technical Program Manager, and SCRUM Lead at Cisco, I was entrusted with leading a team of 12 developers based in New Zealand to build an internal application that monitored acquisition lifecycles. Leveraging my expertise in Agile methodology and Jira Cloud, I managed all aspects of the project, including running agile ceremonies, ensuring compliance, maintaining information security, and overseeing internal audits.I was appointed Security Prime for the project after just six months, underscoring my ability to deliver results while maintaining the highest standards of quality and security.

CiscoLeader, Information Technology

Aug. 2020 - May. 2021RemoteIn this capacity, I strategically positioned as IT Leader to direct overall integration activities remotely for merger of ThousandEyes into Cisco Systems. I was accountable for overseeing staff to instill confidence during acquisition to mitigate employee churn/attrition on the team. I also consulted with Cisco IT and Information Security on integration activities to ensure optimal Go to market execution. Noted Accomplishments: • Transitioned engineering organization to lead QA and R&D functions, that maximized acquisition success. • Delivered leadership to align business units, supporting employees, and programs with Cisco enterprise tools and systems for seamless transition after M&A.

ThousandEyes (part of Cisco)Global Head of IT

Mar. 2019 - May. 2021San Francisco Bay AreaIn this role, I conceptualized and crafted a strategic IT roadmap to meet business objectives across global offices in Dublin, Ireland, London, Australia, Austin, and New York in collaboration with executive leadership. I drove the implementation of policies and procedures to maintain overall enterprise collaboration tools, platforms, and systems. Noted Accomplishments: • Grew IT team from two to nine members, that served 600+ employees spread across the globe. • Orchestrated leadership and guidance to spearhead $1M Zoom initiative across four global offices and more than three co-op locations, that significantly improved entire conference room workplace experience. • Built $250K AV facility at headquarters for training, global presentations, executive briefings, and client functions, resulting in smooth communication and effective IT infrastructure. • Optimized employee experience, SLA delivery, operational efficiency, and ROI by overseeing roll-out of next-generation solution (FreshService). • Strengthened compliance with SOC2 and ISO27001 and fortified organizational security posture, while conducting regular audits with information security team. • Increased SaaS spending and secured over $10K cost savings by eliminating shadow IT applications and deploying management solutions for track renewals, contract negotiations, and redundant tools.

Ford Motor Company (Chariot Transit, Inc)Global Head of IT & Workplace Operations

Jul. 2017 - Mar. 2019San Francisco Bay AreaI built and trained a professional team to set up new IT offices across the US and UK, as well as expand the company's global WAN infrastructure. I also led IT and Workplace operations teams to scale business in new markets, including Europe. Noted Accomplishments: • Migrated headquarter office to 10K sq. ft., enterprise-grade workspace through the implementation of a large-scale expansion project within seven weeks. • Established eight new offices globally within 12 months to expand organizational operations and grow coverage across new markets. • Saved $250K cost in Verizon charges by deploying MDM solutions to control fleet of over 300 iPads in company's vehicles, while restricting data for non-business use. • Maximized information security by standardizing robust IT policies, creating innovative procedures, and ensuring SOC2 and ISO27001 compliance. • Won prestigious award for building a world-class workplace experience team to centralize internal support and drive cost savings through mobile device management and fixed assets/supplies standardization.

LeanplumHead of IT & Workplace

Nov. 2016 - Jul. 2017San Francisco Bay AreaDuring my role here, I drove organizational effectiveness by devising and executing strategic plans for IT across global facilities. I also enhanced organizational service standards by revising IT, service, and project management functions based on research, trends evaluation, and business outcomes. I forecasted requirements, prepared annual budget, scheduled expenditures, analyzed variances, and initiated corrective action to achieve financial objectives. Noted Accomplishments: • Encouraged professional development and growth of employees by providing coaching and mentorship, while conducting performance evaluations to establish and sustain accountable work culture. • Protected assets, ensured operational continuity, and improved compliance by implementing disaster recovery, backup procedures, security, and control frameworks.

AdobeHead of Information Technology & Facilities for Livefyre - an Adobe Company.

Jul. 2015 - Nov. 2016San Francisco, CaI delivered technical leadership to maintain, upgrade, and optimize information security and SaaS systems across all offices and facilities. I directed office moves, buildouts, and expansion programs in collaboration with corporate vendors. I executed ITIL best practices by implementing change management and incident/service request systems. Noted Accomplishments: • Boosted reliability and performance of internal systems and networks for successful acquisition by Adobe Systems by spearheading organizational growth and scaling initiatives. • Saved $30K annually by deploying latest hardware and software, while streamlining software asset management and reporting procedures.

RealPage, Inc.IT Operations Manager

Feb. 2012 - Sep. 2015San Francisco, CAWhile serving in this role, I crafted strategic plans and piloted teams to steer IT operations across 7 satellite offices. I drove IT projects from inception to completion in collaboration with corporate and local office stakeholders. I was asked to oversee the Realpage office build-out for the new west coast HQ, facing cultural issues with office space design and location. I proffered localized advice regarding the market to optimize hiring and employee retention efforts; served as the standard for new office build-outs for the entire company nationwide, including HQ in Richardson, TX. Noted Accomplishments: • Built and maintained high-performance work environment by building, training, and inspiring teams, while providing mentorship to drive professional growth of employees to senior roles. • Implemented JAMF Pro to ensure effective mobile device management for entire company's Apple laptop fleet, which enabled rest of company outside SF to use Apple laptops and increased overall productivity.

RealPage, Inc.IT Support Supervisor

Feb. 2012 - Apr. 2012San Francisco Bay Area• Tasked with leading a small team of technicians for Desktop Support for over 300 staff members. • Ensured Service Level Agreements were met, and tickets were handled appropriately. • Acted as a liaison for data center and network troubleshooting with corporate. • Implemented and managed asset inventory for all IT equipment and mobile devices. • Coordinated local projects, managed vendors, and allocated resources to accomplish mission objectives.