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Work Background
Business Development Manager
VERBA Quality Translation ServicesBusiness Development Manager
Sep. 2021Zagreb, Croatia• Market Research & Client Acquisition - generating leads, analyzing industry trends and competitor activities to perform strategic decisions and develop opportunities in target markets • Project Management & Coordination: utilizing tools like Asana and Trello for efficient project tracking and coordination. • Client & Relationship Management - nurturing and developing relationships with key customer accounts using CRM tools, providing specialist advice on the services • Talent acquisition - conducting comprehensive searches for new talent, actively participating in interview processes, and contributing to the selection of top-notch candidates • Marketing and Promotion - developing and executing marketing campaigns to promote language and localization services and representing the company at industry events, conferences, and networking opportunities.
Account Manager
VERBA Quality Translation ServicesAccount Manager
Jun. 2020Zagreb, Grad Zagreb, Croatia• Developing strong relationships with customers • Connecting with business executives and stakeholders • Answering client queries and identifying new business opportunities among existing customers • Operating as the point of contact for assigned customers • Developing and maintaining long-term relationships with accounts • Monitoring the client’s budget, explaining costs, and negotiating new terms if necessary
European project management
Gestión Estratégica e InnovaciónEuropean project management
Mar. 2020 - Jun. 2020Zaragoza, Aragon, Spain• Desk research of European programs, grants and calls • Development and management of European projects: - KA2 Capacity building for Higher Education - KA2 Strategic partnerships in the field of youth - KA202 Strategic partnership for vocational education and training - KA204 Strategic partnership for higher education. • Partnership research • Management of social networks • Collaboration in the marketing team
Desktop Publishing Operator
VERBA CENTARDesktop Publishing Operator
Nov. 2019 - Jun. 2020Zagreb
Front Office Manager
Aminess Hotels & ResortsFront Office Manager
Jun. 2014 - Oct. 2018Novigrad, Istria, Croatia•Streamlined front office procedures and implemented new technologies to improve efficiency and accuracy in reservations and billing. •Managed check-in/check-out, reservations, and guest inquiries, resolving issues promptly. •Coordinated with other departments for seamless service delivery. •Awarded Best Employee of the Season in 2018 for my performance and contributions.
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