Kashmir Kaur

Product and Application Specialist @Draeger

💸 MarketingMarketing Analytics Manager👍 Sales & BizDevCustomer Success Manager🧮 EducationSoft Skills Trainer

As a Product and Application Specialist at Draeger, Kashmir Kaur has successfully managed to bridge the gap between product development and customer application. She has demonstrated exceptional expertise in understanding customer needs and translating them into product features. Her efforts have significantly contributed to the development of innovative, customer-centric products. She has also excelled in providing comprehensive training to customers, helping them understand and utilize Draeger's products effectively. Kaur's contributions have resulted in improved customer satisfaction and increased product sales.

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Work Background

DrägerClinical Application Specialist

Nov. 2022Dubai, United Arab EmiratesKey Highlights: 🔸 Organizing and conducting product and clinical training, workshops, and lectures to sales staff, partners, and customers. 🔸 Collaborating and communicating with KOLs in the region -Documenting patient condition/progress before and after treatment. 🔸 Organizing, analyzing, and presenting clinical data using MS Office tools (Excel, PowerPoint, Word) 🔸 Creating and maintaining new and existing clinical training materials. 🔸 Developing and providing up-to-date clinical, technical, and competitive information and sales tools. 🔸 Assisting in product launches, customer product feedback, review of new equipment projects, input on marketing strategies associated with sales, and medical congress support as needed.

ICU MedicalClinical Education Specialist

Apr. 2021 - Jul. 2022Dubai, United Arab EmiratesKey Highlights: 🔸 Organizing and conducting product and clinical training, workshops, and lectures to sales staff, partners, and customers. 🔸 Collaborating and communicating with KOLs in the region -Documenting patient condition/progress before and after treatment. 🔸 Organizing, analyzing, and presenting clinical data using MS Office tools (Excel, PowerPoint, Word) 🔸 Creating and maintaining new and existing clinical training materials. 🔸 Developing and providing up-to-date clinical, technical, and competitive information and sales tools. 🔸 Assisting in product launches, customer product feedback, review of new equipment projects, input on marketing strategies associated with sales, and medical congress support as needed.

GULF DRUG LLCClinical Application Specialist Respiratory Care, Anesthesia and Thermoregulation

Aug. 2016 - Mar. 2021Dubai Emirate, United Arab EmiratesKey Highlights: 🔸 Extended after sales support of clinical products on anesthesia, neonatal, and critical care. 🔸 Exhibited product expertise during customer support and clinical training. 🔸 Coordinated with sales organization in pre and post-sales support of GulfDrug customers. 🔸 Supported conferences and workshops by performing product demonstration and promotions as well as customer training. 🔸 Serviced organizations to determine nature of clinical equipment problems. 🔸 Coordinated with service organization team and Project Manager for training sessions at customer present installation site. 🔸 Engage to develop customer training tools and offer relevant input for future products and services. 🔸 Communicate customer information and problems as well as opportunities to technical and sales team. Communicate with customers proactively improving customer satisfaction and loyalty. 🔸 Manage all company equipment to ensure all are in working and orderly condition.

Sunway Medical CentreCritical Care Registered Nurse

Jul. 2015 - Jul. 2016🔸 Locum staff - Intensive care nurse

IDS Medical Systems (idsMED)Clinical Application Specialist

May. 2013 - Jun. 2015Glenmarie, Shah Alam, Malaysia🔸 In-charge of post-sales training, responsible on making sure users (nurses and doctors) has full understanding on using the equipment to the best capability, research on current trend of critical care monitoring and train users on the clinical aspect of the equipment, keep update-to-date with current medical practice, standby with anaesthetists in operation theatre for demo of GA machine.

Sunway Medical CentreCritical Care Registered Nurse

Nov. 2012 - Mar. 2013Malaysia

National Guard Health AffairsCritical Care Registered Nurse

Jul. 2010 - Nov. 2012Saudi ArabiaIntensive Care Nurse 🔸 Provided holistic care to a critically ill patient including those with critical renal replacement therapy, post transplant, major surgery or ADRS. 🔸 Act as critical care response team CCRT, respond to medical emergency situation.

North West Armed Forces HospitalCritical Care Registered Nurse

Jun. 2009 - Jun. 2010Saudi ArabiaIntensive care nurse 🔸 Provides holistic care to a critically ill patient included those post major surgery, ALI, post open heart surgery and etc. 🔸 Charged nurse of the shift and a key member of the Emergency respond /code blue team

Sunway Medical CentreCritical Care Registered Nurse

Jun. 2006 - Jun. 2009MalaysiaIntensive care nurse: 🔸 Provided holistic care to a critically ill patient included those post major surgery, ALI, post open heart surgery and etc. 🔸 Charged nurse of the shift 🔸 Provided Emergency respond / key member of the code blue team

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