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Work Background
Echelon InsuranceClaims Clerk
Nov. 2018Mississauga, OntarioCommunicate directly with policyholders to assist them with filing claims and answering questions about the claims process. Collect and enter information about claims. Work closely with claims adjusters and other insurance professionals. Process payments requested by adjusters on claims, including issuing, cancelling, printing and recovering cheques.
Computershare CanadaRegistration Specialist
Jul. 2018 - Sep. 2018TorontoBrought on board to work in claims administration in regards to the Volkswagen (VW) class action lawsuit. Trained in all aspects of the claims administration process.§ Performed a detailed quality assurance and audit reviews of claims to identify information gaps such as missing signatures, missing pages and incomplete information to ensure each claim was in adherence to the settlement.§ Communicated with claimants in regards to different aspects of their claim in order to facilitate the correct information and documents were inputted into the database.§ Pulled registrations for VW/Auction houses/Scrapyards from boxes and meticulously updated information into the claim administration databases.
Progressive Conservative Party of OntarioMPP Candidate
Sep. 2017 - Jun. 2018Beaches - East YorkShowcased interpersonal skills and political expertise to run as an MPP candidate for Beaches - East York. Gathered volunteers and travelled door to door relaying the party message, values, and personal goals. Maintained cordiality and professionalism while interacting with voters of various types, mentalities, and political orientations.§ Kept confidential voter information such as names, addresses and phone numbers secure while entering them into the party database. Given access to the party database system upon earning the trust of the party.§ Leveraged personal judgement to allocate resources and volunteers in pursuit of the MPP candidacy.§ Adhered to the party mandate during email communications and phone calls with journalists.
Restaurant Brands InternationalAnalyst
Feb. 2017 - Mar. 2017OakvilleI reviewed contracts for dozens of franchise owners in this role, ensuring franchise information was accurate and up to date.Demonstrated my accountability and professionalism to processes confidential information in this role.
The Cadillac Fairview Corporation LimitedCustomer Service Representative
Oct. 2016 - Jan. 2017In this role, I responded to all telephone calls, inquires, requests and complaints. I adhered to set procedural guide lines using professional judgment and initiative with the focus on customer service. I performed a variety of administrative duties such as, but not limited to, generating reports, filing, faxing, updating databases, booking appointments. I identified repeat client service requests/concerns in order to track trends; proactively notified the department manager for follow up. I exercised the highest level of discretion regarding the release of confidential information; ensured critical business information is accurate.
Leeds Law SocietyLegal Administration
Apr. 2015 - May. 2016Leeds, United KingdomI facilitated all aspects of data management, cataloging, communication/correspondence, and support a 3-member team and a Board of 12-15. I seamlessly updated database with member information; utilized MS Excel and Rubi. Catalogued the entire library. I also strived to gain substantive, practical and real-life experience in the field of law.***Value Added***✔Showcased excellence in navigating various computer applications; highly computer literate with excellent working knowledge of Word, Excel, and PowerPoint, with excellent keyboarding speed.✔Quickly adapted to change; delivering strong attention to detail and the ability to work in a team environment.
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