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Work Background
Lotto New ZealandSenior Project Manager
Mar. 2023Auckland, New Zealand · HybridSenior Project Manager in the Business Transformation Office tasked with managing 3 key projects. Contact Centre Phase 2 migration from CX Cloud to Cornerstone CX Project. Second phase of the migration of the current CX Cloud solution to One NZ’s Cornerstone CX solution, incorporating Quality Monitoring, Verint Monet Workforce Management and Email & Chat channels. Project management of the Cyber Security Initiative Programme, working with Datacom to deliver Endpoint Detection and Response (EDR), Sentinel SOC/SIEM and Rapid 7 Vulnerability Management onboarding; Identity and Access Management (IDAM) planning and delivery. Handed over to Programme Manager in August 2023 Project Management of the SAP re-hosting project, working with the preferred supplier DXC, to provision and migrate to an Azure Cloud Solution.
Department of Internal Affairs (NZ)Senior Project Manager at DIA
Nov. 2022 - Mar. 2023Wellington, Wellington Region, New Zealand
Ministry of Justice - New ZealandProject Manager
May. 2021 - Nov. 2022Wellington Region, New ZealandSenior Project Manager tasked with managing 2 key projects. Justice Web Stack Cloud Migration Project. Multi-phase project aimed at migrating from the legacy Common Web Platform to AWS. Consecutive phases consisting of: Phase 1 - Migration of the current Ministry websites and Content Management System from the legacy Common Web Platform (CWP) to a secure cloud service hosted on AWS. Phase 2- Upgrading of the Content Management System (CMS) to ensure ongoing support and security. Identity and Access Management Project. Multi-phase project aimed at laying the foundations for an enterprise IAM solution that can be physically consumed by Ministry applications. Phase 2 deliverables: • Deliver enterprise IAM services that can be consumed at any point by other Ministry applications. • Provide a migration strategy and plan to provide a pathway to migrate existing Ministry applications to use IAM. • Support the migration of legacy applications to Active Directory. • A Ministry IAM service that complies with the Dept. Internal Affairs Trust Framework for user initiated, or consented, services.
• Provide a Business Case for Phase 3. Phase 3 scope: • Migrate a subset of Ministry applications to IAM.
• Decommission legacy identity infrastructure. • Implement B2B capability and establish foundation for B2C. • Provide a Business Case for Phase 4 if required.
Waka Kotahi NZ Transport AgencySenior Project Manager
Jul. 2020 - May. 2021New ZealandSenior Project Manager in the Core Systems Programme department responsible for 2 Security identity and access management projects. ForgeRock Infrastructure Remediation and Refresh project: Delivery of a new Azure AD B2C platform to replace the outdated ForgeRock IAM platform controlling 3rd party access to a subset of the Waka Kotahi registers. • Planning and managing the Proof of Concept to modernise and integrate the protected applications sitting behind ForgeRock, onto the new Azure platform. • Planning and delivery of the Production instance of the new Azure platform to accommodate the current protected applications and allow integration of new applications onto it. Identity and Access Governance project:
Manage a multi-phase Identity and Access governance project, as part of the wider Identity and Access Management (IAM) programme within Waka Kotahi.
• Phase 1: manage the architecture build, application load, connector build into multiple databases with the view to correlating the identities in these repositories.
• Phase 2: manage the requirements for orphan account reporting and remediation activities; manage collation and analysis of people and processes across the agency.
Contact Energy LtdSenior Project Manager
Mar. 2020 - Jul. 2020Wellington, New ZealandSenior Project Manager in the Change Excellence department responsible for 3 projects namely, the Corporate Telephony, the ITSM/CMDB and Uncouple Network projects. High level responsibilities include:
• Chairing the project Steering Committees
• Vendor management (Spark, Cherwell, Streamline Partners)
• Management of project budgets in excess of $1million Corporate Telephony project: • Delivery of the final phase of Contact’s Corporate Telephony project to move all Generating sites and Corporate receptions off the outdated Cisco Call Manager (CUCM) onto Spark’s single, fully managed cloud solution called Ready Cloud Collaboration (RCC). • Responsibility for planning and managing the migration through a Proof of Concept, Pilot and Production process on behalf of Contact Energy.
• Delivery of the final phase of the Teams meeting room to all the Generation sites. ITSM/CMDB project: • Management and planning of the remediation of the current Cherwell IT service management module installed, in conjunction with the vendor’s preferred supplier.
• Management and planning of the rollout of the new Cherwell ITSM platform and associated modules in conjunction with the vendor’s preferred supplier. Uncouple Network Reporting from Billing project: • Overall responsibility for the delivery of this SAP project to uncouple network reporting from the billing cycles.
• Hybrid project management model being used, incorporating both Waterfall and Agile.
• Light touch project management providing overall governance control and direction. • Mentoring staff in the use of Agile.
NZ Transport AgencyProject Manager
Oct. 2018 - Mar. 2020Wellington & Wairarapa, New ZealandSenior Project Manager in the Technology Programmes department responsible for 2 projects, the Next Generation Network and the O365 (Microsoft Office365) Optimisation project. Next Generation Network: Delivery of the new Corporate SDWAN network project, known as Next Generation Network, across the entire organisation. The project’s goal is to deliver on the Agency’s TaaS strategy for Connectivity by transforming its existing traditional Lan, WAN and wi-fi network into a consumption based as-a-service cloud ready Corporate network. • Planning and managing the evaluation and selection of a connectivity partner from the DIA TaaS panel, via the Secondary Procurement process, to provide a TaaS (Telecommunications as a Service) solution.
• Planning and delivery of the testing and deployment of the chosen solution across all of the Agency’s branches and 3rd party datacentres (24 sites), where the Agency has a presence.
• Substream project spawned on the NextGeneration Network project to upgrade the Agency’s internet links and provide new cloud ready webmarshal proxy servers. O365 Optimisation: • The project was brought about in response to an Office 365 audit by Microsoft that identified technical, design and process shortcomings in the NZTA environment.
• Optimising the current O365 environment by managing the execution of a planned set of changes that also include outstanding DIA Risk assessment actions.
Self-employedSenior Project Manager
Jun. 2017 - May. 2021Wellington & Wairarapa, New Zealand
Vodafone New ZealandSenior Project Manager
Jun. 2017 - Jul. 2018Wellington & Wairarapa, New ZealandContract Senior Project Manager within the Technology Enterprise Services division, responsible for project management of solutions into BNZ and New Zealand Post Ltd. Key responsibilities:
• Manage key stakeholder relationships across Vodafone, with customers and contractors, by acting as the central point of contact.
• Plan, execute, monitor and close projects
• Hands on leadership, management and coordination of project work streams
• Drive the achievement of the project plan and schedule
IQA New Zealand (IQANZ ) LimitedSenior Manager
Apr. 2016 - Jun. 2017Wellington & Wairarapa, New ZealandIndependent quality assurance including: Business development and client relationship management within new and existing clients
Administration and account management for client related contracts, engagements and pipelines.
Delivering independent quality assurance, project management, programme management and professional consulting services.
Delivering engagements within agreed time, scope, cost and quality expectations.
Development and maintenance of collateral for new and existing products and services, frameworks, standards, processes, tools and templates.
Hitachi Data Systems South AfricaSenior Project Manager
Jan. 2012 - Mar. 2016Johannesburg Area, South AfricaMy tasks included: Application of project management methodology including:
• Initiate, Plan, Execute, Controlling and Closing of projects
• Maintaining Scope of Work, Project Plan and Project Budget • Issue Management, Risk Management and Scope Change Control • Interfacing with the Project Owner / Sponsor
• Project Progress Communication in terms of successfully conducted and documented Project meetings, as per the agreed meeting schedule and format • Project Progress Reports, KPI Reports and/or Graphs as well as Issue/Exception Reports
• Successful delivery of the Project Deliverables within the agreed scope, on time, within budget and quality
• Management, co-ordination and support of Project Members – including customer staff and 3rd parties
• Manage customer expectations
• Interface with customer at all levels (technical staff to CIO)
• Run with projects for various industry sectors in EMEA (Financial, Government, Telecommunications)
• Ability to drive the project through to completion, motivating resources in own and other leveraged organisations.
CommVaultSenior Project Manager
Mar. 2008 - Apr. 2010Senior Project manager responsible for solution delivery to clients based in Southern Europe and South Africa.
SymantecPrincipal Consulting Project Manager
Dec. 2006 - Jan. 2008
Company-iSenior Associate
Jan. 2004 - Dec. 2007
Hutchison 3G UKOperations Pre Production Manager
Apr. 2003 - Mar. 2004Reading, United KingdomResponsible for management of the installation and commissioning of a £5 million pre-production environment encompassing 224 enterprise class Unix and Intel systems and an 8TB Storage and SAN.
NHS Health Project (NPfIT)Lead Consultant
Jan. 2003 - Dec. 2005
Hutchison3gUKOps Storage Systems Manager
Jan. 2001 - Dec. 2003Reading, United Kingdom
VodafoneSenior Performance Analyst
Jan. 1997 - Dec. 2001
Standard BankCapacity Planner
Jan. 1991 - Dec. 1995
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