Portal do VoluntarioIT Coordinator
Jul. 2005 - Jun. 2008Led a 3rd level support team of consultants, which was responsible for analyzing, solving complex problems and implementing corrections in the V2V platform. Worked as a Developer, designing, developing and implementing system modifications, corrections and enhancements.
Worked on identification of business opportunities for design, development and implementation of new modules, which lead to improvement in customer processes. Created new applications, reports and modules customizations. Provided support and training to end users. Worked in all product implementation phases, from requisite analysis to integrated tests, and production support. Responsible for creation of all kinds of documentation, such as functional specifications, technical specifications and complete test plans, from component test to operational test. Managed internal training to new consultants.