FohrVice President, Client Services
Aug. 2020 - Feb. 2023New York, United StatesEstablished, structured and solidified an Account & Campaign Management discipline within a SaaS startup aimed at retaining our clients and driving organic growth resulting in doubling managed campaign revenue in 2021 and on target to deliver the same revenue growth for 2022. • Member of Executive team responsible for annual and quarterly company planning as well as establishing new Company Values
• Stood up critical operational business processes focused on profitability including a level-of-effort scoping practice, time tracking, recruiting & hiring, capacity planning, setting compensations structures, creating a unified onboarding process, new job descriptions and first ever career development growth framework. • Built, maintained, and grew relationships with Sr. Executive and C suite relationships.
• Actively maintaining $45mm PNL, including financial forecasting and realizing revenue. • Recruited and hired a team of 50+ people in the first 18 months, increasing company diversity by over 50%.
• Built learning curriculum focused on skill development in support of our team and company goals.
• Promoted 2/3rds of the team to-date due accomplishing criteria outlined in the growth framework.
• Executive lead for Employee Engagement Group & DE&I programming
• Types of work: Social & Influencer Marketing Account & Campaign Management, SaaS
• Types of clients: Beauty, Retail, CPG, Financial, Entertainment, Wellness, Tech, Health