Kristen (Kris) Singer - Masters Student, Hunter College

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Work Background

Goods & ServicesVice President, Business Lead

Mar. 2023New York, United States

FohrVice President, Client Services

Aug. 2020 - Mar. 2023New York, United StatesEstablished, structured and solidified an Account & Campaign Management discipline within a SaaS startup aimed at retaining our clients and driving organic growth resulting in doubling managed campaign revenue in 2021 and on target to deliver the same revenue growth for 2022. • Member of Executive team responsible for annual and quarterly company planning as well as establishing new Company Values • Stood up critical operational business processes focused on profitability including a level-of-effort scoping practice, time tracking, recruiting & hiring, capacity planning, setting compensations structures, creating a unified onboarding process, new job descriptions and first ever career development growth framework. • Built, maintained, and grew relationships with Sr. Executive and C suite relationships. • Actively maintaining $45mm PNL, including financial forecasting and realizing revenue. • Recruited and hired a team of 50+ people in the first 18 months, increasing company diversity by over 50%. • Built learning curriculum focused on skill development in support of our team and company goals. • Promoted 2/3rds of the team to-date due accomplishing criteria outlined in the growth framework. • Executive lead for Employee Engagement Group & DE&I programming • Types of work: Social & Influencer Marketing Account & Campaign Management, SaaS • Types of clients: Beauty, Retail, CPG, Financial, Entertainment, Wellness, Tech, Health

RazorfishSenior Account Director

Jan. 2017 - Aug. 2020Greater New York City AreaManage global creative and development AOR and project-based relationships valued at $10-$15 million annually. Continually focused on identifying organic opportunities to strategically drive growth year over year. • Managed and mentored team of 15+ Account Managers and larger cross-discipline team. • Extensive experience pitching new work and notably helped win $60mm 2020 transformation effort. • Operational SME responsible for end-to-end ownership of scoping, contract writing & negotiation, and staffing. • Owned & maintained PNL portfolio pipeline, including financial forecasting and realizing revenue. • Lead for cross-agency (IAT) delivery across Onsite, ATL, BTL, Media & Comms. • Co-Chair of Égalité, Publicis’ LGBTQIA Business Resource Group • Types of work: Global Website/Microsite Design & Development, Agile Mobile, CX & Design Thinking, Service Design, Product Development, Business Transformation • Clients: Citibank, Mastercard

Publicis SapientAccount Director

Jul. 2013 - Jan. 2017Greater New York City AreaLed and grew a variety of multi-million-dollar relationships with several global brands. • Owned dozens of global client relationships with local & regional business groups. • Actively maintained PNL portfolio pipeline, including financial forecasting and realizing revenue. • Managed, mentor and actively developed team of 10+ Account Managers and larger cross-discipline team (Tech, Pm, Creative, Strategy, BA). • Elected lead for Sapient PRIDE, LGBTQ+ Business Resource Group • Types of work: Mobile & eCommerce, Enterprise IT Transformation & Automation, Digital Strategy, UX & Visual Design, Interactive & Digital engagements. • Clients: Mastercard, AVON, INTURN, Unilever

SapientNitroAccount Management

Sep. 2011 - Sep. 2013Greater New York City AreaManaged and grew revenue across multiple digital project focused on website and mobile design and development. • Oversaw large cross-discipline delivery team managing average of 10+ projects per month • Manage Client Service team with several direct reports. • Served on board for Sapient’s Women’s Leadership Network focused on gender equality & related programming/advocacy. • Clients: Hermés, Borgata Hotel

SapientNitroRecruitment

Oct. 2010 - Sep. 2011Greater New York City AreaResponsible for hiring all Account Management roles as well as roles across other verticals (Tech, PM, Creative, Strategy). • Hired the highest number of candidates (52) across the company globally for 2011. • Consistently met or exceeded personal hiring quota every quarter. • Focused on Diversity, actively sourced my own candidates through a variety of channels & tactics • Built strong relationships with internal hiring managers in order to guide them through the process and consult them in their decisions.

GlobalDataSales Executive

Jul. 2010 - Oct. 2010Greater New York City Area• Developed a deep understanding of GlobalData’s offerings • Managed overall Business Development pipeline process from pre to post sales. • Built relationships with industry professionals and organizations towards generating a pipeline of future business opportunities to achieve revenue goals. • Responsible for researching and understanding prospect's key business drivers and market data needs across all levels of the strategy team: VP and C-level executives. • Initiated outbound calls to prospective C-Level executives with the Energy, Life Sciences and Alternative Power industries. • Consistently moved the customer towards a positive buying decision or commitment. • Effectively presented key benefits while focusing on customer needs. • Demonstrated drive, persistence, and strive to achieve monthly sales performance targets. • Consistently maintained a high call volume.

New York UniversityResearch Assistant

Oct. 2007 - May. 2010• Coordinated and scoped out projects to fully understand their exact informational needs and requirements • Utilized all resources at my disposal to research, gather, and synthesize requested information for academic use. • Prepared and generated summary reports within required timeframe to meet specific client deadlines. • Categorized and archived large volumes of research information for future reference. • Leveraged my extensive experience in database utilization and research exceeding my customer's expectations

Colorado State UniversityLGBTQ Student Services

May. 2006 - May. 2007Fort Collins, Colorado Area• Acted as guest's initial point of contact with daily responsibilities of welcoming guests, answering phones, heavy email correspondence, copying and faxing • Led daily tours of the facility to guests • Heavy scheduling of office programs • Developed, produced and generated weekly newsletter and multiple reports utilizing Word • Planned office sponsored events including event space, entertainment, food and beverage, audio/visual. • Coordinated co-sponsored charitable events with other student advocacy offices. • Elected as representative for the Student Service office in the Coalition for Campus Communities, a community-organizing group composed of representatives from each advocacy office.

Glory and Mike BurnsPrivate Tutor

Jan. 2003 - Apr. 2006Fort Collins, Colorado Area• Provided daily advanced tutoring in all education subject matter • Increased both boy's grades dramatically. • Cared for two young men of middle school age including, after school, overnight, and weekend care. • Created and carry out daily schedules that meet the physical and emotional needs of the children. • Met with parents on a weekly basis to discuss the following week's plans, as well as any expectations and needs. • Oversaw and maintained schedule activities to ensure proper development of social interaction with other children. • Effectively handled interventions between children when disagreements arise.