M. Dias BrancoSales Operations Analyst
Oct. 2012 - Sep. 2013On-site-Supported all sales operations activities, including sales forecasting, opportunity and deal support, and ensured the sales teams appropriately maintained accurate sales records.
-Supported the field team on all sales operations activities, including opportunity management, forecasting, RFP responses, reporting, quote, and order management.
-Collaborated with sales and support functions to ensure Service Level Agreements (SLA) were met.
-Documented and created a knowledge repository for first-tier sales support.
-Developed and implemented reporting and dashboards for the sales organisation that focused on improving efficiency, effectiveness, and productivity.
-Identified process automation and optimisation opportunities, focusing on scalability and driving significant growth. Monitored system adoption and data compliance, and governance.
-Maintained data integrity within customer records in the software and other systems.
-Maintained and evangelised communication best practices for sales and sales support functions.
-Achievements: Supported the Revenue Matrix Management project by developing and managing a tool enabling the Board to establish a sales strategy, prices and actions at the point of sale.
-Achievements: Successfully provided sales managers with strategic and key information for decision-making.