BBC WorldwideEditing Services Technician
Nov. 2010 - Mar. 2014London, United KingdomExperience in managing the edit village to ensure the smooth running of the day-to-day operations. I was responsible for resolving technical issues and providing outstanding customer service within the BBCWorldwide Edit Village, being the first point of contact for technical and customer support issues involving Final Cut Pro, VTRs and IT systems. I scheduled the usage of the suites and acted as a bridge between the creative teams across BBC Worldwide, internal IT support teams and third party support providers; developing workflows and rolling them out to the teams. In the role I also provided workflow training to new staff, worked with departmental media managers to ensure that stored media was properly organised and that the team's workflows were logical and instinctive.